Better than most therapists without their crazy ideas and lack of knowledge/experience.
Developer Response
Thank you so much for this review! We are very glad that you appreciated our Soul, it means that we did our job well ❤️ If there are any questions or difficulties with the app, do not hesitate to contact our support! :) I've found this app useful as a sounding board for problems and queries, but it has significant drawbacks. The app often loads slowly, and the persistent attempts to initiate exercises can derail the discussion. Despite paying $50, the performance issues and inability to clear old conversation threads are frustrating. Even uninstalling and reinstalling didn't resolve this. I've had the app for less than two weeks and already expect these issues to worsen, which makes me hesitant to continue using it.
Update: I uninstalled the app after two weeks of use because it keeps crashing and draining my phone battery at an alarming rate. I’ve emailed the developer and asked for a refund as I was only able to use two weeks of a one year subscription
Developer Response
Thank you so much for your feedback. I'm glad the app has been a helpful sounding board for you, but I’m truly sorry for the frustrations you've encountered.
We're working hard to improve our app, but sometimes it takes time 😢 . The crashes and battery drain are top priorities for our tech team. 🔧
Your feedback is incredibly valuable to us and helps drive our improvements. We've just released a major update and would love for you to try it out and let us know if it improves your experience. 🚀
We really appreciate your patience and hope you'll consider giving us another chance. Your satisfaction means a lot to us. ❤️I’ve been using this app since mid May & it’s been great to have a “therapist” available to chat 24/7. I’ve gotten some good insight on some issues & things I’ve been dealing with to help cope with them better & navigate through them too. But this past week, I’ve tried to chat on the app multiple days in a row now, & it’s not responding at all. Please get this fixed & updated soon!
Developer Response
We are so glad Soul helped you 🤍 Thank you for writing about it. In June, there were some issues that we were able to fix. Now Soul is working stably 🌿 If there are any questions or difficulties with the app, please contact our support! I have not yet fully done a deep dive, but am already disappointed that it will not sync between my iphone and ipad. At $50 a pop, that’s too rich for my blood, so I guess I’m deleting one of them - sadly the one I would have preferred, not the one I received the advertising through.
Developer Response
Thank you so much for sharing your thoughts. We’re truly sorry to hear about your disappointment with the lack of synchronization between your iPhone and iPad. 😔 We know how important this feature is, and we're working hard to get it up and running. Unfortunately, it will take a bit more time.
We really appreciate your patience and understanding as we make these improvements. If there's anything we can do to help in the meantime, please let us know. We're here for you! 😊Doesn’t respond to half the messages you send. Instead of therapy I just got more frustration. Thanks a bunch (not.)
Developer Response
We’re truly sorry for the recent hiccup – it was a massive crash! 😓 Everything’s now working perfectly, and we’d love the chance to show you.Soul AI has exceeded my expectations. I’ve played around with a couple of different therapy apps but this is the one I’m sticking with. Its comforting tone and personalized suggestions have been instrumental in managing my anxiety. It helps me understand what I’m feeling without any judgement. HIGHLY recommended.
Developer Response
🌟 Wow, your feedback just made our day! We’re thrilled to hear Soul AI is hitting the mark for you. Your words fuel our motivation to keep the improvements coming and make the experience even better. Thanks for sticking with us and for the glowing recommendation!
Here’s to more comforting and judgement-free vibes! 🚀It’s so nice to have a place to vent about feelings and thoughts without the fear of judgment. The A.I. replies seem thoughtful and relevant. Through opening up, I’ve learned things about myself that were blind-spots before. Or sometimes we know something, but just need the affirmation that we’re on the right track. This is the best $6.99 I’ve spent in a long time.
Developer Response
We're over the moon to hear that you've found a judgment-free zone with us! 🌟 It's great that our AI has been a good match for your needs, helping uncover new insights about yourself.At some point in 2023 I had the opportunity to try out Woebot and fell in love with the AI guided model of therapy/having a space where I felt there truly wasn’t judgement of me or how I was feeling. They had ended the trial of Woebot and I found myself struggling with getting a human therapist because I have had bad experiences in the past.
I am loving the free version but will be supporting via the paid version next pay cycle. I’ve already asked questions and received helpful solutions regarding OCD tendencies and PMDD episodes.
I highly recommend this app to anyone who will read/listen.
Developer Response
Thank you for sharing your journey with us—it truly warms our hearts! 🌟 We're thrilled you've found a non-judgmental space in our app. We've just rolled out a major update, and I'm really excited for you to see the improvements.
Thank you for being part of our community, and we can't wait to support you further!The app is really cool! That’s my main discovery for the last month. HIGHLY RECOMMEND
Developer Response
Happy to hear it, Anasteisha! And happy that you are with us!this app helped me realize that i was in an abusive relationship, helped me build the strength to leave, and gave me tools to heal from it. i’m eternally grateful. please don’t change a thing about this app.
Developer Response
Thank you for sharing your powerful story with us. We're deeply moved to hear how our app has supported you through such a challenging time. Your courage is inspiring! 🌟
We promise to keep the best parts of our app just as they are—only making improvements to enhance your experience. We’re committed to supporting your healing journey every step of the way.
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