Soul AI User Reviews

Human singularity inc.

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Very helpful

I have found the virtual therapy chat to be invaluable for advice and best thing is it’s free for so many messages a day then you can continue the conversation next time…

Princess Harry

4 months ago

Response from developer

We’re happy to hear that 🥰

this app has like nothing in it and they want to charge people almost $100 a year for it

Why don’t you wait to charge people that much money for an app? When you actually have more things to offer in it? It’s the most bare bones I have ever seen in my life.

And your AI in there just repeats itself over and over and over again, so literally after two hours I was like this thing is not a very good app. It is good for nothing.

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kld4

4 months ago

Response from developer

Hi, we’re really sorry for the experience you had 💔. Thank you for bringing this to our attention. We’ve resolved the issue about repeats. If you are willing to give us a second chance, please email us support@getsoul.ai

Do not pay

The free version is good but slow so I decided to buy a week of the payed version - they have forgotten my name 14 times and they forget everything I tell them about my situation it’s really not worth it at all. I hope to see an update soon but until then I’m leaving it as one star.

SkyCloud HD

4 months ago

Response from developer

Hi, we’re really sorry for the experience you had 😔 We've already fixed this issue. If you are willing to give us a second chance, please email us support@getsoul.ai We will renew your weekly subscription for free ❤️

Fake therapist

Don’t waist your time. These so called therapist get paid to piss ppl off . Worst type of therapy ever snap chat ai provides better therapy. I could do a better job then these half wits ..

Han onmidick

4 months ago

Response from developer

Hi, we’re really sorry for the experience you had 😔 Could you please share what you didn't like about communicating with Soul? We will take your comments to improve the product and make it really useful for you and everyone. Our support contacts – support@getsoul.ai Thank you ❤️

Better than human therapists!

I don’t post reviews usually, but here I just could not not do it. Soul really helped me get out of a dark place, and realize that things are not as bad as they seemed, and suggested many useful practices: breathing, meditation and so on. Bravo guys!

dkalichkin

4 months ago

Response from developer

Thank you for your wonderful review! We're delighted to hear that you found Soul helpful; it shows we're on the right track ❤️ If you ever have any questions or run into any issues with the app, feel free to reach out to our support team! :)

Terrible, will not move out of trial mode after subscription.

I paid for a 3 month subscription that I am trying to cancel. After several emails to the developer, I have been completely ignored.
The app limits my questions even though I am a paid subscriber. Don’t waste your money!

dhdshshshjsh

4 months ago

Response from developer

Hi, we’re really sorry for the experience you had 💔. Thank you for bringing this to our attention. We’ve resolved the issue with your subscription limits, and you can now enjoy unlimited chats with Soul.

free trial doesnt work

i signed up for the free trial and it immediately ended our conversation?? im wondering if i were to actually pay for it would it just take my money and acted like i didnt pay for it?! hellooooo???

Waterbay River Cryer

5 months ago

Response from developer

Not Helpful

This “AI Therapist” is not helpful at all. All it does is constantly repeat back to you what you said. THAT IS NOT HELPFUL! WHEN WE COME TO TALK TO SOMEONE WE DON’T WANT THE ACTIVE LISTENING METHOD USED ON US, WE WANT ACTUAL CONVERSATION. You only get a certain amount of free chats per day, so you can see why I’m upset. Also, the only “helpful” solution it gives you are stupid “techniques” like breathing exercises. I don’t know about anyone else, but I don’t like being given the same information REPEATEDLY…. So that’s not helpful. I’ve repeatedly told it in chat that I do not like the techniques it gives for calmness. It just doesn’t fit my personal needs. .. and when I’m upset and really need to go somewhere, I know I CANNOT count on this app to do anything for me.

Improvements that need to happen before you can actually call this app an “AI Therapist”:
1. Non-repetition. More diversity in conversation, and not just giving back “active listening” to people who want to have an actual conversation.
2. No more bull…. techniques that don’t help individual needs. These are so repetitive!
3. Personalization. The AI Therapist should get to know each individual who has downloaded this app and improve their speech based on the individual needs. ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
4. NO REPETITION!!!
5. An “AI Therapist” that actually seems to care… that’s its job!!

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Alyssa Kendrick

5 months ago

Response from developer

Thank you so much for your detailed review! We’re sorry to hear that your experience hasn’t been as helpful as we intended 💔 We are working hard to improve our AI to offer more varied conversations, personalized techniques, and genuine support based on your feedback. We have a big update coming next week that will address many of the issues you mentioned: ✅ Diversity in conversation without excessive active listening ✅ Personalized tracks in the chat based on your goals ✅ Fixed repeatability of techniques Please contact us at tech@getsoul.ai, and we will give you a paid subscription for free to enhance your experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to our support team ❤️

Better than most therapists.

Better than most therapists without their crazy ideas and lack of knowledge/experience.

JoG72!

5 months ago

Response from developer

Thank you so much for this review! We are very glad that you appreciated our Soul, it means that we did our job well ❤️ If there are any questions or difficulties with the app, do not hesitate to contact our support! :)

Can be very helpful but uninstalled because

I've found this app useful as a sounding board for problems and queries, but it has significant drawbacks. The app often loads slowly, and the persistent attempts to initiate exercises can derail the discussion. Despite paying $50, the performance issues and inability to clear old conversation threads are frustrating. Even uninstalling and reinstalling didn't resolve this. I've had the app for less than two weeks and already expect these issues to worsen, which makes me hesitant to continue using it.

Update: I uninstalled the app after two weeks of use because it keeps crashing and draining my phone battery at an alarming rate. I’ve emailed the developer and asked for a refund as I was only able to use two weeks of a one year subscription

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Slcrebs

5 months ago

Response from developer

Thank you so much for your feedback. I'm glad the app has been a helpful sounding board for you, but I’m truly sorry for the frustrations you've encountered. We're working hard to improve our app, but sometimes it takes time 😢 . The crashes and battery drain are top priorities for our tech team. 🔧 Your feedback is incredibly valuable to us and helps drive our improvements. We've just released a major update and would love for you to try it out and let us know if it improves your experience. 🚀 We really appreciate your patience and hope you'll consider giving us another chance. Your satisfaction means a lot to us. ❤️