Charged for auto renewal
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how upsetting it can be to be charged unexpectedly after purchasing a subscription. To clarify, subscriptions are automatically renewed unless canceled at least 48 hours before the renewal date. If you subscribed directly through us, cancellations must be done via email. We are actively working to improve the visibility of this process to ensure better communication. Please reach out to us at hello@mindway.app with your account email and order number, and we’ll assist you in resolving the issue. Sincerely, Team Mindway
Worst app, I don’t recommend
What’s worse is that I was unexpectedly charged a $31 recurring subscription without clear consent or proper notification. When I reached out to customer service for a refund, their response was dismissive and unhelpful. It’s frustrating to deal with a company that doesn’t prioritize its customers or offer proper support for issues like this.
I would not recommend this app to anyone. There are far better alternatives available with transparent billing practices and responsive customer support. Save your money and avoid this app at all costs!
Response from developer
We’re sorry to hear about your disappointing experience with the Mindway app. Your feedback about the interface and navigation is valuable, and we’re actively working on improving the design to make it more user-friendly. Regarding the unexpected charge, subscription fees are shown during checkout, in the welcome email, and within our terms and conditions to ensure transparency. Please email us at hello@mindway.app with your account email and order number so we can investigate this further and assist you promptly. Thank you for sharing your concerns—we’re committed to improving your experience. Sincerely, Mindway Team
DO NOT PURCHASE!!!!! ❌
Response from developer
Thank you for sharing your feedback, and we are truly sorry to hear about your frustration. We understand how disappointing it can be when an app doesn’t meet your expectations, and we take your concerns seriously. We are committed to improving the user experience and transparency of our subscription process. If you subscribed directly through us, cancellations must be done via email at least 48 hours before the renewal date. We are actively working to make these processes clearer and more accessible. Please reach out to us at hello@mindway.app with your account email and order number, and we will do our best to assist you further. Sincerely, Team Mindway
Useless
Response from developer
Thank you for sharing your feedback, and we sincerely apologize that the app did not meet your expectations. We understand how important it is to feel that you're getting value for your purchase. We are actively working to improve the app and provide more helpful tools, and we appreciate your input. If you have any specific suggestions or would like further assistance, feel free to reach out to us at hello@mindway.app. Sincerely, Team Mindway
Horrible customer service and nothing unique
Response from developer
Thank you for sharing your feedback, and we apologize for any confusion regarding the app's trial and subscription process. We understand how important it is for users to know exactly what they are signing up for. To clarify, the app offers paid plans with no trial period if purchased directly through our website, and subscriptions automatically renew unless canceled at least 48 hours before the renewal date. We are actively working to improve the clarity of these details for our users. If you subscribed directly through us and would like to cancel, please contact us at hello@mindway.app with your account email and order number, and we’ll assist you further. Sincerely, Team Mindway
Disappointing Experience with Mindway
From a features perspective, the app is underwhelming. It essentially functions as a basic journal for logging thoughts, offering nothing groundbreaking or innovative. Overall, I found the product to be lacking in value and transparency.
I have been charged an additional £24 of which they will not refund and have now stopped replying to my emails.
This is just a well marketed sub-standard product and I would recommend you avoid.
Response from developer
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've encountered. We understand how upsetting it can be when there is confusion around subscriptions and charges, especially when it wasn’t made clear during the purchase process. To clarify, subscriptions are automatically renewed unless canceled at least 48 hours before the renewal date. If you subscribed directly through us, cancellations must be done via email. We are actively working to improve communication around subscriptions to ensure greater transparency. Please feel free to reach out to us again at hello@mindway.app with your account email and order number, and we’ll do our best to assist you further. Sincerely, Team Mindway
Scam!!!
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how upsetting it is to be charged unexpectedly, especially when it wasn't clearly communicated during the purchase process. To clarify, subscriptions are automatically renewed unless canceled at least 48 hours before the renewal date. If you subscribed directly through us, cancellations must be done via email. We are actively working to improve the transparency of this process. Please reach out to us at hello@mindway.app with your account email and order number, and we will assist you in resolving the issue. Sincerely, Team Mindway
Would not recommend
Update: I have also reached out to their customer service via email. They replied to my email twice and have ignored my follow up emails since. Very unprofessional organization.
Response from developer
We’re truly sorry for the frustration you’ve experienced. Subscriptions purchased directly from us are not visible in the Apple App Store and must be canceled by contacting us at hello@mindway.app. Please email us with your account email and, if possible, your order number so we can review your case further. We also apologize for any delay in our email responses and are working to improve our service. Sincerely, Mindway Team
Scam
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how important it is to have transparency and control over your subscriptions, and we regret that this wasn’t your experience. To clarify, subscriptions are automatically renewed unless canceled at least 48 hours before the renewal date. If you subscribed directly through us, cancellations must be done via email. We are working to improve the clarity of this process to ensure better communication. Please reach out to us at hello@mindway.app with your account email and order number, and we’ll assist you in resolving the issue. Sincerely, Team Mindway
Awful don’t buy
Stay off social media, drink water, write a journal, it suggests that they have psychology based approach? 🤷🏽♀️. I’m know psychologist but I would say don’t waste your money guys you can get this good stuff off Google and put daily reminders on your phone. I also purchased via the web so I wasn’t made aware that it’s a subscription. Thankfully I emailed them to ask for a refund that they are currently refusing and they said they would cancel my subscription other wise I wouldn’t have realized. This was not made aware to me during the purchasing process.
I am now going to get my bank to investigate , it may be just £11 but that’s now in someone else’s pocket for a service I have not used.
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how disappointing it can be when an app doesn’t meet your expectations, especially if it wasn’t clearly communicated that it involves a subscription. To clarify, when you subscribe directly through us, subscriptions are automatically renewed unless canceled at least 48 hours before the renewal date. We are actively working to improve transparency in our process to ensure that users fully understand what they’re signing up for. We follow a no-refund policy unless there is a fault with the product, but we understand your frustration and are committed to improving the user experience. Please reach out again at hello@mindway.app with your account email and order number, and we will assist you further. Sincerely, Team Mindway
