Truly Disappointed Experience
The app seems to prioritize monetization over user experience or ethics. Moreover, their support system is almost non-existent.
Overall, I’d advise anyone considering downloading Mindway to stay far away. There are far better alternatives out there that respect their users and offer a smoother, more ethical experience. Save your time, money, and patience.
Response from developer
We’re truly sorry to hear about your frustrating experience with Mindway. Your feedback about the app’s interface and navigation is invaluable, and we’re actively working on improving these areas to create a smoother, more user-friendly experience. Regarding your concerns about our features and support, we sincerely regret that we didn’t meet your expectations. We’re committed to enhancing our service and ensuring our users feel supported every step of the way. If you’d like to share specific suggestions or need further assistance, please contact us at hello@mindway.app. Your input helps us grow, and we hope to provide a better experience in the future. Sincerely, Mindway Team
Stealers!
Response from developer
We’re very sorry for the frustration you’ve experienced with your trial and the unexpected charge. Mindway strives to provide clear information about trial periods and charges, and we understand that receiving a timely receipt is important. Please contact us at hello@mindway.app with your account email and order number, and we’ll do our best to assist you promptly. Sincerely, Mindway Team
SCAMMMM!! DON’T PURCHASE
Response from developer
I'm sorry to hear about the issues you've encountered with the Mindway app, including unexpected logouts and difficulties canceling your subscription. We understand how frustrating this can be and are actively working to resolve these problems. To assist you further, please contact us at hello@mindway.app with your account email and order number. We'll prioritize addressing your concerns and ensure your subscription is properly managed. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Sincerely, Mindway Team
SCAN
Response from developer
Dear user, We're sorry to hear that you've had a negative experience with Mindway. We strive to ensure a transparent and helpful service, and if there’s a specific issue you’re facing, we’d like to help address it directly. Please reach out to us at hello@mindway.app with your account email and, if possible, your order number, so we can work toward a resolution. Sincerely, Mindway Team
Complete waste of time, also charged me for renewal despite not renewing
Response from developer
We’re sorry to hear that Mindway didn’t meet your expectations and for any frustration caused by the subscription renewal. Subscription fees and renewal information are provided during checkout and in the welcome email. If your subscription was purchased directly from us, it must be canceled through our team, not via the App Store. Please email us at hello@mindway.app with your account email and order number if you have any more questions. Sincerely, Mindway Team
Great customer support
Response from developer
We’re glad to hear you found Mindway intuitive after exploring it more and that our support team could assist you promptly! We aim to make the experience as seamless as possible. If there’s ever anything else we can help with, please reach out with your account email and order number at hello@mindway.app. Sincerely, Mindway Team
TOTAL RIP OFF
I signed up for a trail at £11 and for some reason money that I did not agree to has been taken from my account with no warning and no consent.
I think it’s utterly disgusting you hide subscriptions clearly somewhere in your T&Cs and make cancelling incredibly difficult with no option to unsubscribe within the app.
I would like a refund for the money you’ve taken without my explicit consent and would warn anyone not to download this app!
Response from developer
We apologize for your experience with the Mindway app. Subscription details are provided at checkout and in the welcome email, and we understand that managing subscriptions through external platforms can be frustrating. Please contact us at hello@mindway.app with your account email and order number, and we’ll review your case. Sincerely, Mindway Team
Garbage
Clunky, Cumbersome and Renews Without Warning (No Refund)
It’s customizable to an extent, which is nice, however my entries and their icons frequently didn’t save properly, making them useless.
I did the 6-month subscription but failed to set a reminder to cancel, thinking that I was only buying 6 months. Nope. The app renews without warning and charges you. I’m sure it’s on page 177 of their EULA somewhere. Anyway, after seeing the charge of $56, I contacted them ~2 weeks after the automatic renewal and was told flatly there are no refunds.
My advice is to skip this app and use mindfulness techniques to catch yourself overthinking. Be honest about the stories you tell yourself and recognize them as stories. That’s how I ultimately broke these habits. It had nothing to do with this expensive and non service-oriented app.
Response from developer
We apologize for any frustration with the Mindway app’s functionality, interface, and subscription renewal. Your feedback on the design and usability helps us improve the experience. Subscriptions renew automatically unless canceled at least 48 hours before the term ends, as noted during signup. If you'd like us to assist further, please reach out with your account email and order number at hello@mindway.app. Sincerely, Mindway Team
Scam Alert
Response from developer
We're truly sorry to hear you feel this way about Mindway. We take all feedback seriously and want to ensure you have the best possible experience. If you were charged unexpectedly or have any issues, please contact us at hello@mindway.app with your account email and order number, and we’ll be happy to assist you in resolving the situation. Sincerely, Mindway Team
