Mindway User Reviews

Mindway: Stop Overthinking

MEDICAL SCORE UAB

Health & Fitness

Productivity

Reviews Summary

Positive highlights

🙏

This app hasExcellent customer service

🧘‍♀️

This app hasPersonalized meditation sessions

🧠

This app hasTailored programs to combat overthinking

🌟

This app hasTransformed user's life for the better

🔍

This app hasProvided clarity and focus

Negative highlights

💰

This app hasExpensive subscription with no trial period

🔒

This app hasDifficult to cancel subscription

🚫

This app hasRefund requests denied

📚

This app hasMinimal and basic content

🤔

This app hasMisleading marketing and upsell tactics

🕸️

This app hasBuggy app functionality

🗣️

This app hasUnethical and predatory business practices

Top reviews

Most RecentHighest RatedLowest Rated

Scam

Lance668899

2 months ago

Response from developer

We're sorry to hear you feel this way about Mindway. We take these concerns seriously and are working hard to improve the experience for all our users. If you've encountered any issues, please let us know what happened so we can assist you further. If you were charged unexpectedly, please reach out to us at hello@mindway.app with your account email and order number, and we’ll work to resolve it as quickly as possible. Sincerely, Mindway Team

Waste of money

This app is the biggest waste of money. I paid for 2 weeks and then another $59 was taken out of my account 2 weeks later. Support was not helpful at all. Does nothing to help with mental health.

Elliebec 1988

2 months ago

Response from developer

We’re sorry to hear about your negative experience and the issues with the charge. Please reach out to us at hello@mindway.app with your account email and order number so we can investigate the situation further and assist in resolving this for you. Sincerely, Mindway Team

App is not useful and charged a sneaky subscription fee

Paid for my plan for 3 months. 1 month in I was charged a subscription fee, realising afterwards it states this can occur in the small print - should have read it but hopefully saves someone else the money! FYI they refuse to refund you.

Also, app is useless. Unless you are absolutely driven 100% to use it all the time (even then I’m not sure you’ll benefit much), it’s just another chore

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Martin AC

2 months ago

Response from developer

Thank you for sharing your experience. We're sorry to hear that the app didn’t meet your expectations and about the confusion with the subscription fee. We’re working on improving clarity in our terms. If you need assistance or have questions, please feel free to contact us at hello@mindway.app. Sincerely, Mindway Team

Generic solutions & poor customer service

The app does not help beyond giving surface level advice that you probably already knew. Furthermore, there is no way to tell when your subscription ends, so you have no way to track when to cancel it. Even if you go to the App Store to track what your current subscriptions are, it does not show up. Furthermore, when you try to cancel, there’s no easy way to do it on the app. If it’s easy to sign up for an account through the app, there should also be an easy way to discontinue your account. Overall, seems like a sham that’s just out there to get your money. The worst part is they’re preying on people who are struggling with mental health and are seeking an outlet to improve. Would not recommend!

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Greg4894

2 months ago

Response from developer

We’re sorry to hear about your experience and the difficulties you faced with the subscription and app functionality. For canceling, if your subscription was made through our website, it can’t be canceled via the app store. Please contact us at help@mindway.app with your account email and order number, and we’ll assist with your cancellation and look into improving the process. Sincerely, Mindway Team

Awful app

This is a recurring subscription which they don’t notify you of & randomly charge your card giving you no option to cancel!
You’re better off with a book or even using notes in your phone. It’s not worth £60 once never mind twice!!
Save your money & avoid this rip off app!!!

_____Lisa_____

3 months ago

Response from developer

We're sorry for the frustration you’ve experienced. Our subscription fees are displayed during checkout, in the welcome email, and within our terms and conditions. We also want to clarify that subscriptions renew automatically unless canceled at least 48 hours before the end of the current period. If your subscription was purchased directly through us, please contact hello@mindway.app to cancel, and if it was through the app store, you’ll need to manage it via your Apple account. Please include your account email and order number for faster support. Sincerely, Mindway Team

Ineffective

I used to this app for about two weeks and found zero benefit and thought it was actually just more wasteful and tedious than anything else. The day they automatically charged me for a renewal. I emailed them for a cancellation and a refund. I’ve had multiple apps refund with that quick of a turnaround. This app did not. After reading a few reviews, it seems they do not do refunds whatsoever. It seems more like they’re just hoping to scam people into renewing rather than focusing on producing an effective product. I would definitely not recommend this app.

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Lokjugfdsathib

3 months ago

Response from developer

We appreciate you sharing your experience and are sorry to hear that Mindway didn't meet your expectations. Our no-refund policy is outlined in our terms unless the product is proven faulty, but we understand how frustrating this can be. If your subscription was purchased directly through us, it needs to be canceled by contacting us at hello@mindway.app. If it was through the app store, you’ll need to manage it through your Apple account. Please include your account email and order number when reaching out. Sincerely, Mindway Team

Ripoff!!

If I could give this app zero stars I would. I have never written a review for an app before but this app is so outrageously bad. It’s a very basic ‘journaling’ app not designed to help over thinkers. Too messy and unorganized. Top it off its impossible to cancel. No one replies to your email and keeps your credit card on file and will charge you with out authorization and there is no where in the app to take your credit card info off. This is an absolute SCAM! it should be banned from apple products!

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Lnob222

3 months ago

Response from developer

We’re sorry to hear about your negative experience. It’s our goal to make Mindway as helpful and user-friendly as possible, and we appreciate your feedback. Our team is continuously working to improve the app's organization and functionality. If you’ve had trouble canceling your subscription, please note that if purchased directly from us, it must be canceled by contacting us at hello@mindway.app. If purchased through the app store, you’ll need to manage it via your Apple account. For any unauthorized charges, please include your account email and order number when you reach out to us for a faster resolution. Sincerely, Mindway Team

Useless

This is just a diary that’s it. Then I find they’ve taken £24 out of my account when this is meant to have been cancelled & wont refund. Absolute rip off merchants. Avoid at all costs. Absolutely no pros whatsoever

Tigertoni

3 months ago

Response from developer

We apologize for the frustration this has caused. It seems there may be a direct subscription with us rather than through the app store. Please contact us at hello@mindway.app with your account email and, if possible, your order number so we can assist with resolving this issue. Sincerely, Mindway Team

Not helpful and charged for auto renewal

I downloaded this app for help with my mental health but ended up feeling taken advantage of instead. I paid for a week of this app thinking that I could try it out and decide if I wanted to subscribe for a longer period of time. I was not given notice that it would auto renew after the week was up. Despite the fact that I canceled my subscription at the end of the week, support staff refused to refund for the auto renewal. I used the app for one day and ended up paying over $50.

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{A.m.b}

3 months ago

Response from developer

We’re sorry for the frustration this has caused you. Mindway’s subscription terms are explained during checkout and in our welcome email, but we understand how this situation might have felt unexpected. If you believe your subscription was charged incorrectly, please reach out to hello@mindway.app with your account email and order number, and we'll look into this for you. Sincerely, Mindway Team

Poor customer service

Tried this on a 6 month subscription - this never showed in my Apple apps as a renewing subscription (I monitor these regularly) and I received no reminders or notifications that I would be charged again. I did not find the app helpful and have not used it past the first week I had it. It automatically renewed without my consent and I immediately requested a refund. I was told this was not possible. Very disappointed and do not recommend.

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ashdpt11

3 months ago

Response from developer

We’re truly sorry for your disappointment and the confusion around the subscription renewal. It sounds like you may have had a direct subscription with Mindway, which wouldn't appear in your Apple apps. We understand your frustration regarding the lack of reminders. Please send your account email and order number to hello@mindway.app if you have any more questions. We strive to improve the experience for all users, and we appreciate your feedback as it helps us make necessary changes. Sincerely, Mindway Team