The App is a Trap
They will deduct amounts without your consent
And then tell you they can’t refund it
Response from developer
We apologize for the negative experience you've had. We're committed to addressing this issue and ensuring it doesn't happen again. If you've encountered unauthorized charges, please contact our support team at hello@mindway.app with your account email and any relevant details. We will investigate the charges and work towards a resolution. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. Best regards, Mindway Team
Don’t download unless you wanna pay money
Response from developer
Thank you for sharing your feedback with us. We apologize for the frustration you experienced with our app. We understand that answering many questions only to discover a payment requirement can be frustrating. Our intention is to provide a personalized experience, and the questions are designed to tailor the app to your specific needs. However, we realize that we need to be more transparent about our pricing model from the beginning. If you have any further concerns or need assistance, please email us at refunds@mindway.com with your account email and, if possible, your order number. We are here to help and improve your experience with our service. Thank you for bringing this to our attention. We appreciate your patience as we work to make the necessary improvements.
Waste.
For what you’re paying, it could be a three dollar app
Response from developer
Thank you for taking the time to provide us with your detailed feedback. We apologize that our app did not meet your expectations. We understand your concerns about the value and uniqueness of the content provided. Our goal is to offer comprehensive lessons and tracking tools that genuinely benefit our users. It seems we have fallen short in delivering this value to you, and for that, we are truly sorry. We are continuously working to enhance our content and ensure it provides new and useful insights that go beyond what other apps offer. Your feedback is essential in helping us identify areas for improvement. If you have specific suggestions or need further assistance, please email us at refunds@mindway.com with your account email and, if possible, your order number. We are committed to addressing your concerns and improving your experience with our app.
Can’t cancel subscription
Response from developer
We apologize for the inconvenience and frustration you're experiencing. If you are still being charged after canceling your subscription through your Apple account, it’s possible that your subscription was purchased directly through our website. To resolve this issue, please contact our support team at hello@mindway.app with your account email and any relevant details, such as the order number. Our team will assist you in canceling your subscription and ensuring that you are not charged again. We are committed to making the cancellation process clearer and more accessible. Thank you for bringing this to our attention, and we apologize for the inconvenience. Best regards, Mindway Team
DO NOT SUBSCRIBE
Response from developer
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is to have a clear and easy way to manage your subscription. If you are unable to find the unsubscribe option, please contact our support team at hello@mindway.app with your account email and any relevant details. Our team will assist you in canceling your subscription and ensuring that you are not billed further. Thank you for bringing this to our attention. We are committed to improving our service and making the subscription management process more transparent. Best regards, Mindway Team
Not worth it
Response from developer
Thank you for your candid feedback. We are sorry to hear that our app did not meet your expectations and that you found the content to be less insightful than you had hoped. Our intention is to provide valuable and actionable self-help tools, and it’s clear we have not achieved that in your experience. We understand the importance of offering content that goes beyond basic knowledge and delivers truly groundbreaking insights. Your feedback is extremely valuable to us as we strive to improve our app. We are actively working on enhancing our content to ensure it provides deeper, more impactful guidance for our users. To further assist you, please email us at refunds@mindway.com with your account email and, if possible, your order number. This will help us address your concerns more effectively. Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work to improve our services.
Review - Must Read
Response from developer
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you have encountered with our app. We understand that feeling scammed is extremely upsetting, and it is never our intention to create such an experience. We strive to provide a valuable service, and it appears we have fallen short in your case. We are deeply sorry for any inconvenience this has caused you. Our team is committed to addressing these issues and improving the overall user experience. To assist you further and ensure your concerns are addressed, please email us at refunds@mindway.com with your account email and, if possible, your order number. We are dedicated to resolving your issue promptly. Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to improve our services.
One star is one too many!
Response from developer
We apologize for the disappointment and frustration you've experienced with our app. Your feedback is invaluable, and we're sorry to hear that it did not meet your expectations. Our goal is to provide personalized and valuable content, and it's clear we fell short in your case. We appreciate your honesty and will use your feedback to make improvements. If you have any unresolved issues or need further assistance, please contact our support team at hello@mindway.app with your account email and any relevant details. We are here to help and address your concerns. Thank you for sharing your experience, and we apologize for any inconvenience caused. Best regards, Mindway Team
Very disappointing
Response from developer
Thank you for your honest feedback. We’re sorry to hear that our app did not meet your expectations and that you found the information to be basic. We understand your frustration regarding the refund policy and the subscription renewal process. To cancel your subscription, please contact our support team at hello@mindway.app with your account email and any relevant details. Our team will assist you in canceling the subscription to prevent further charges. Your feedback about the content being too basic is valuable, and we will use it to improve our app and provide more in-depth information and guidance. Thank you for bringing these issues to our attention. We apologize for any inconvenience caused and are committed to making our service better. Best regards, Mindway Team
***DO NOT BUY THIS APP***
The user experience is not very clear and relies on the user inputting a lot of regular information which isn't very clear or intuitive.
After 2 weeks I had to give up as it was more hassle than it was worth.
I was hoping as I was sold an annual membership that was better value that a little discretion be shown as I had the annual membership, but all I got was a basic "we have a no refund policy" giving that I could have purchased a monthly subscription and cancelled after one month, I found this refusal to consider a partial refund shocking.
Not only is the product rubbish, but the customer service is also rubbish.
AVOID AT ALL COSTS
Response from developer
We sincerely apologize for the disappointment and frustration you've experienced with our app and customer service. Your feedback is crucial, and we deeply regret that our app did not meet your expectations. We understand how important meaningful support is, and it’s clear that we fell short in providing that. The issues you mentioned regarding user experience and the clarity of the information are noted, and we are working to make improvements in these areas. We understand your situation and the frustration it has caused. Please contact our support team again at hello@mindway.app with your account email and any relevant details. We will review your case thoroughly and see if there’s any way we can assist further. We are committed to improving our product and service based on your feedback. Thank you for sharing your experience, and we apologize for any inconvenience caused. Best regards, Mindway Team
