Leave a Review BNP Paribas Open Official
New app great, service poor
Although I was excited to use the new BNP app at the venue, I was frustrated when the service at the venue was so poor I couldn’t even pull up my tickets to get into the venue. Once inside, even on the WiFi I couldn’t pull up the app at crucial times. It was like that last year as well. If ticket holders have to use the app for most things at the venue, why is it so bad to get on the app at all?Show lessŚhabjend
Great app!
This app helped me the day I went to the event! I was able to navigate my way around the park and see what matches were currently happening! From tickets to scores to being onsite!Girl Who Loves Gems
Awesome tennis tournament to attend
Great parking , awesome venues, great food choices, fantastic tennis matches, awesome staffing, terrible wifiwick cad
Coffee and wine
One place to get coffee and hot drinks is not enough. It’s cool in the evenings. There should be a place on the loge. The most recent coffee vendor was good but lines were too long.
The wine prices were too high. A reasonably priced vendor would better—not canned wine. I didn’t buy this year.
I have come for many years and have do not have many complaints but thought these comments would be helpful.Show lessVvvbb.
Overall — very useful app!
The App was useful, especially for seeing scores of matches in process and the schedule of play. It was sometimes slow to open and use during the peak weekend days that we attended.VickyD70
The dedicated App
When I gave up trying to use AXS or other apps to manage my ticket purchases for the BNP Paribas tournament life got very much better and more enjoyable. I am sold on the superiority of the dedicated appDRMjr.
Easy to track the action
Great app to see players, schedules, and scores. My only recommendation is that every a player is listed - scores, schedules, etc - that links to the player profile.BallboyBishop
Indian wells tennis tourny
I will never go back to the Indian Wells tennis tournament. We were there on Thursday, March 14 and we had purchased tickets for all the courts, when you purchase a ticket for stadium 1,you had access to stadium 2-8 but when we got there that day, they had changed the rules and were requiring a ticket for stadium 2 where all the good matches were being played. People were irate. The employees knew it was dishonest, but couldn’t do anything about it. No one was there to talk to and we had no choice but to buy another ticket and spend double the amount. Indian Wells has not refunded our money and I’m not sure if they’re going to. They said tickets are nonrefundable but when you change the rules after someone buys a ticket, then all rules are relevant. I would never trust them again. So dishonest.Show lessRene' B
BNP Paribas Open App
Great app!LN 0000
Improved, but still some issues
Practice schedules are much easier to find than the past version, which is a huge and much appreciated improvement. The map feature is improved over last year, but it would be a significant help if it had a locator dot for your current location to aid on-site navigation. The map should also have a direct link from anywhere on the app, rather than be buried in the “on site” tab. On-site WiFi needs to be beefed up so all app features are consistently available, even when crowds are large.Show lessMichonne17
