BNP Paribas Open Official User Reviews

BNP Paribas Open Official

DESERT CHAMPIONS LLC

Entertainment

Sports

Reviews Summary

Positive highlights

🎉

This app hasAmazing atmosphere and well-organized event

🗺️

This app hasHelpful navigation and information about the tournament

📊

This app hasEasy access to player profiles, schedules, and scores

🔍

This app hasAbility to follow favorite players and get updates

🎫

This app hasSeamless ticket purchasing and management

🤝

This app hasFriendly and helpful staff and volunteers

🌴

This app hasBeautiful venue and grounds

🎾

This app hasExciting to see top players and matches

Negative highlights

🔌

This app hasPoor internet connectivity and app performance at the venue

🕰️

This app hasDelayed or incorrect schedule and match information

🔍

This app hasDifficult to navigate and find specific information

🔒

This app hasIssues with accessing and managing digital tickets

💰

This app hasHigh prices for food, drinks, and merchandise

🔍

This app hasLimited options for coffee and other amenities

🐛

This app hasNumerous bugs and glitches in the app

🔍

This app hasLack of customization and personalization options

Top reviews

Leave a Review BNP Paribas Open Official

where are my tickets?
It made me get the new app.. change password, update to this new app via three trips back and forth to get link sent to my email.
NOW MY PURCHASED AND TRANSFERRED TICKETS DO NOT SHOW UP IN THEIS NEW APP!
Help ! 🎾🎾🎾🤔
Tennis Fan24
7 months ago
Disappearing Tickets
All was good until they decided to release a new version. Now I have no idea where my tickets are!!!!
hilde579
7 months ago
The worst
Downloaded the newest version four times and all four times location services page did not render correctly and froze. Had to delete app and download again to see if I could get beyond it. Couldn’t. Can’t get to my tickets and the event starts in four days.
Tennis tournament
7 months ago
Bugs have been fixed; app works more or less pretty smoothly
The sign up process went off without a hitch for me, as did setting up my preferences. Overall, it functions like I expected so I am guessing the bugs previous users pointed out have been fixed (I’m not a ticket holder though so I couldn’t speak to that). The info in the Plan Your Visit section was more thorough than I’ve seen on other sporting apps, which was a good touch as well.
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Emily Leheigh
7 months ago
Cost $11.99!!!
App said it was free but instantly charged me $11.99. Gone to this event several years in a row and never was charged for app.
Hiyce W.
7 months ago
Poor Timing
Why you would force customers into a new app a week before the tournament is beyond me. I’ve wasted an hour trying to transfer tickets and I’m still not finished. Poor customer service.
OnPoint has lost its way
7 months ago
Tennis Innovation
There is so little true innovation in the fan experience for tennis that it’s amazing to see the dedication here to create a simple useful product.
inspectrp
7 months ago
Definitely NOT an Upgrade!!!
Had to load new version and it doesn’t operate smooth or even correctly. I can’t even sign in. I click profile icon and it says to sign in by entering email and then says it will send email to complete without using a password.
For two days straight I have been trying to get that email. Says it sent it but I have nothing. I have checked all folders.
So I basically can just use app as a guest???
Not to mention I have had to close and reopen every time I use it because after going to different pages… it freezes!
Previous app seemed to be much more smooth and user friendly and not to mention a MUCH better overall appearance.
This is definitely is NOT an upgrade!
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BNP OPEN SUPPORTER
7 months ago
Review
I really liked the app, and I think the simple design makes it easy to use.
tennisforevs
7 months ago
Loving this app!
Excited to try this out at Indian Wells this year. Love the follow player feature.
LO Tennis Mum
7 months ago