Leave a Review Welcome Baby
Misleading. Horrendous customer service
Be careful new parents. Book is great. However, misleading customers with the app. I didn’t know I was signing up for the free trial, it’s automatic when purchasing the book. No way to cancel subscription, no notification that free trial is due to expire to allow time to cancel and no refund given for unauthorised payment. Very disappointed with customer service and their neglect to redevelop their all to clearly see subscription status and option to cancel. Genuine companies notify their customers when subscriptions are expire and payments are due. Genuine companies understand that good customer service and the word of mouth referrals from happy customers is worth more than the £25 they refused to refund.Show lessDeveloper Response
Thank you for your honest feedback. We’re glad to hear that you enjoyed the Welcome Baby book, but we sincerely apologize for the confusion and frustration caused by the app subscription. We understand your concerns, and we’re currently working on improving the subscription process to ensure it is more transparent, including clear cancellation options and notifications before renewals. We also appreciate your thoughts on customer service and the value of happy customers, which we take seriously. Please contact us at help@welcome.baby with your account email and, if possible, your order number, if you have any more questions. Sincerely, Welcome Baby teamAWFUL APP
I was charged £24.99 without any email or notifications saying that my trial is coming to an end. The free trial is useless. The app is better off free as it’s not useful. The app is not even user friendly.Developer Response
Thank you for sharing your feedback, and we apologize for the experience you’ve had with the Welcome Baby app. We understand how frustrating it can be to be charged without proper notification. We’re actively working on improving the app's user experience and the clarity of our subscription process, including better notifications when trials are about to end. Please contact us at help@welcome.baby with your account email and, if possible, your order number, so we can address your concerns and find a solution. Sincerely, Welcome Baby teamDO NOT DOWNLOAD
This company is scam! They will give this app as a bundle offer and then start charging your card monthly! The subscription charge is not deducted through App Store! They do it directly from the card details they steal when you purchase their products. PURE SCAM!Developer Response
We sincerely apologize for the confusion and frustration you’ve experienced with Welcome Baby. It sounds like there was a misunderstanding regarding our subscription model. The app subscription is included as part of the bundle, and we aim to be clear about this during the checkout process. We understand how this situation might have caused concern, and we are working on making our subscription details more transparent. Please reach out to us at help@welcome.baby with your account email and, if possible, your order number, and we will be happy to assist in resolving any issues with your subscription. Sincerely, Welcome Baby team