Luma AI User Reviews

Reviews Summary

Top reviews

I don’t get why I need a subscription

I don’t exactly understand why I could make a video from the AI but now I cannot and it’s telling me I need a stupid subscription. I just wanted to make funny content that’s all

The best on the App Store

I’ve tried out multiple text-to-video and image-to-video AI apps on the App Store, and Luma, by far, has the best quality. The price, although steep, is warranted

why do you have to pay for everything??

when I opened the app, I was excited because i thought that this app would be free and easy to use, but i was wrong. when i was gonna generate a video, i had to subscribe, so i just decided to look at the other prompts but they were all PREMIUM. just PREMIERE. dont get this app, it's horrible and you have to pay for anything. and even this app doesnt even care about the people who dont have money or arent allowed to pay or just dont wanna pay just for ai generated videos. it's like that the whole app costs money!! this app is a complete scam, dont get!!!!
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Very brain rot

I can make low taper fade vids

Response from developer

Thank you so much! If you have any questions or if something isn't working right, just give the video a thumbs down in the app or drop us a message, and our video expert will be happy to help! We’re aware of all the things AI can do at the moment, and this service is completely free (and it's exclusive to us 😊).

Amazing VIDEO hugging my brother

I downloaded Luma because I saw it on CapCut I made a video of my brother and I hugging he passed away and being able to have this video really means a lot to me I love this app! Also I had reached out to Customer service about something and they replied promptly five out of five stars!

Meh

Just started using the app, but for now its really bad

Response from developer

Please note that reviews here can take up to 24 hours to be processed due to Apple’s moderation. If you have any questions or issues, contacting us directly allows us to assist you much more quickly. Thousands of our clients are happy with the app, and most issues are often related to the script or photo quality. Reviews without specific details don’t help us improve or assist other users effectively. We’re here to help and would love to resolve any problems you might be facing!

Failure

Have to have a subscription to even try

Response from developer

We understand that requiring a subscription to fully experience the app might not be ideal for everyone. However, maintaining a paid service allows us to invest in highly skilled professionals and deliver the best quality and features possible. Running a paid app helps us create a better product for both you and all our users, and we appreciate your understanding of that. We are always working to improve and make the app better, and your feedback plays a big part in that. If you have any feature requests, please feel free to send them to us via email. We'll make sure to keep you notified about any future updates. Let’s work together to make the future even better. We kindly request that you consider leaving a more friendly review.

Absolutely incredible!

I recently tried this AI app that brings photographs to life, and I am absolutely amazed!
The technology is outstanding, turning still images into vibrant, dynamic visuals.
It’s incredibly user-friendly and offers endless creative possibilities.
Additionally, the tech support has been excellent—responsive and helpful every step of the way.
I highly recommend this app to anyone looking to enhance their photography experience.
Five stars all around!!
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Response from developer

Thank you so much for your kind words and for recognizing the quality of our app! We're thrilled to hear that you've had such a positive experience and that our technology has helped bring your photographs to life in such a vibrant way. We take great pride in offering a user-friendly and innovative tool, and your feedback is incredibly valuable to us. We're committed to continuing to improve and provide excellent support. Thanks again for your recommendation and five-star review!

Easy to Use, Powerful Features, and Outstanding Support

Luma Video is a great app, and their customer service really sets them apart. You can tell they care about their product and their users by how quick and helpful they are when you reach out for support. Companies like this deserve recognition and our support.

The app itself is super easy to use, and it has some great features, like letting you create your own prompts. Since it’s AI-based, you might run into issues like distortions, mismatched elements, or morphing now and then. But fixing those is simple. Just hit the thumbs-down button in the app, go to the “We’re Here to Help” section, pick the problem, and click “Contact Us” to submit your issue. They’re really quick to respond, and their support team is fantastic at solving problems.

Overall, Luma Video is a solid app backed by a team that genuinely cares about making it work for you. I will definitely recommend it to my family and friends because it’s worth checking this app out.
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Response from developer

Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with Luma Video, especially with our customer service and the app's features. It’s clients like you who truly understand that quality and user experience matter most - not just the price. We’re proud to offer a product that delivers real value, and your feedback reinforces that. We appreciate your recommendation and will continue working hard to provide excellent service and support. Thanks again for taking the time to share your experience!

Ahead of it’s time

Title speaks for it self like any other ai tool ofcourse you need to learn how to use it properly to get the most out of it. But it’s crazy good

Response from developer

You are absolutely right! Therefore, dear users, don't hesitate to contact us via email if you have any questions - it’s the quickest way to reach us. Our experts will respond swiftly! Remember, 95% of success depends on the quality of your prompt and the input image (for image-to-video requests).

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