Luma AI User Reviews

Reviews Summary

Top reviews

Best app for AI generation

This app is so easy and fun to use. The generated videos it makes for you really come out to play nicely and can be fun. There are different trends you can follow so you can think of a new video. Overall great app and recommended!

Response from developer

Thank you a lot, much appreciated, new trends will be released soon!

Truly Marvelous!

I recently had the pleasure of using this fantastic AI photograph animation app, and I can confidently say that it deserves every bit of its five star-rating! ⭐️⭐️⭐️⭐️⭐️

While I’ve seen some negative reviews, I believe that practice truly makes perfect, and this app has been a remarkable tool in my learning journey.
The support system at Luma AI-Video Dreamer is absolutely second to none. Whenever I have questions or need assistance, the support team is always responsive and helpful, making my experience even better.

The app itself is incredibly useful and it has exceeded my expectations in every way. I find myself learning something new each day and I’m excited to continue exploring its features.

Overall, I highly recommend this app to anyone looking to enhance their photographic animations.
Luma AI-Video Dreamer is truly marvelous!
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Response from developer

Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the app and finding the user interface intuitive and the cinematic effects fabulous. It's fantastic to know that our customer service team could assist you promptly and effectively. We aim to make your experience with our app delightful and are overjoyed to have exceeded your expectations. Your feedback inspires us to continue enhancing the app for all our users. Thank you for choosing Luma Video to bring your photos and ideas to life!

Correct Language Please?

If a text is in the background of a video it should be in the language of the creator of the video or specific language described by the prompt. In the video I simply created, all words in the background were random letters not words at all, a phone number not even prompted to be in the video. The background looked if you dropped the alphabet on a blackboard.
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Response from developer

All commercial AI models work with approximately 1 million pixels per frame to keep costs affordable. For example: If you upload a 4K image, the output video resolution will typically be around 1000x1000 pixels for a 1:1 aspect ratio or 1280x720 pixels for a 16:9 aspect ratio. This is why small text in videos cannot be perfectly consistent by definition. The limited resolution makes it challenging to render fine details like letters accurately. The impact of this limitation: The fewer letters or words in the text, the better the result for each character. Small, intricate text will often lose clarity or appear distorted. Our ongoing efforts to improve text rendering: Increase resolution: While this would improve text clarity, it would exponentially increase the computational resources required, leading to significantly higher costs for end users. Optimize AI models: We are working to refine the models to place more attention on rendering text. However, even this improvement is ultimately limited by resolution constraints. We understand the importance of consistent and accurate text in videos and are committed to finding the best solutions to balance quality and affordability. Bear in mind, if you want text to be processed like vector graphics, you will need to generate it in 4K resolution, which will be significantly more expensive in terms of price and cost per attempt. This feature will be available eventually, but not at the moment. I hope it answers your question.. we wish we could do this right now, but it tases time..

Why……

FOR SOME RESON WHY DO WE HAVE TO PAY TO MAKE A AI VIDEO?

Response from developer

Why indeed… I mean, it’s only fair that the years of research, cutting-edge technology, and server costs just magically pay for themselves, right? We’re clearly running on fairy dust and goodwill here. Maybe we should even pay you for the honor of using it? 😉

need a refund asap

mistakes cost you 2$

Response from developer

The App Store review section is not the appropriate channel for support or refund requests, as we cannot identify your account based on your nickname. To assist you, please contact us through the app or our support email so we can address your issue directly. For the best results, please note that the quality of AI-generated output largely depends on the input picture and precise prompting. Based on our experience with tens of thousands of generations, 95% of issues stem from: Poor-quality input pictures, Improper composition, Not following instructions, Writing incorrect prompts, or Attempting to bypass NSFW policies. We’re here to help - please reach out to us directly so we can assist you!

This app is terrible

I went to get this app to mess with my friends. With so called “free” features they still try to make you pay. Nothing is actually free. When I subscribed for the week and then canceled 2 of my ai creations didn’t even come out even after the 12 hour peak time. This app is fraudulent and they don’t care about you. Stay away from it.
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Response from developer

We’re sorry to hear about your experience, and we'd like to address a few points: Peak Time Issue: Recently, we encountered a temporary peak in usage that affected a limited number of users, causing delays in AI creations. This issue has now been fully resolved, and all affected credits have been refunded. We take customer satisfaction seriously and want to ensure you have a great experience. We kindly ask that you refrain from labeling us as "fraudulent," as we are dedicated to resolving any issues that arise. Free vs. Premium Features: Our app can be downloaded and explored for free, but all AI generations are premium and involve high-quality, paid features. While you can explore the app without charge, creating AI content requires a paid subscription. We offer only high-quality generations as part of our premium service. The best way for us to assist you directly is via email or customer support, as we cannot fully resolve issues through this review platform. Please contact us, and we’ll be happy to help. Thank you for your understanding, and we look forward to resolving your concerns!

Can’t even test it

Can’t even test a basic feature without it asking for money.
So naff!

Response from developer

We don’t have "basic features" because we offer a premium service - best-in-class AI that doesn’t come with a low-cost option. We’re working with high computational demands, which is why everything we generate requires a more advanced approach. We’re thinking of adding options for those who prefer lower quality at a lower price, but for now, our focus is on delivering the best experience possible. Would you rate a beautiful girl as a "1-star" girlfriend just because she rejected you after you didn’t want to buy her a single flower? And she didn’t offer you to test her "basic features"? Quality comes with a cost, and we believe our service reflects that.

Misspelling nothing even similar to prompt

App is terrible. Not even close

Forces you to get a subscription

Forces you to get a subscription

Response from developer

Premium quality does not come just out of nowhere, we have thousands of happy clients who are happy with our app. If the price of a Big Mac with a Cola for the best in class is something you cannot afford then a membership in our elite AI club it is not your cup of tea. Also, there is no "forcing": it's a desire to use the best technology right now.

Complete scam

This app claims a subscription is $10 per week, but it only gives access to five videos — and that’s not clear at all! The interface is ridiculously confusing and I feel completely ripped off! They should clearly state that each video costs $2 so users aren’t misled. I'm really angry with them

Response from developer

It’s important to clarify that the number of generations and their validity are clearly stated on the paywall, as anyone can check right now. Misleading other users by claiming this information was not there is not a good practice. We encourage you to review the paywall, and if you truly cannot see this information, we will gladly compensate you for all funds spent. Also, it’s worth noting that no other users have made similar complaints. Perhaps the issue is simply a matter of reviewing the details carefully before purchasing? A quick glance at the paywall would have answered your questions. If you have any further concerns or questions, please feel free to contact us—we’re here to help.

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