Leave a Review High 5 Casino Vegas Slots
Don’t waste your time
Honestly I wasn’t going to bother writing a review, I normally don’t but this app has cost me so much it’s ridiculous. I know it’s my choice to pay to play and I made that choice. The win ratio is terrible, I have played through so much and it just doesn’t do anything. The few times I have won it’s typically been a fraction of what I put it. Again i understand that is gambling however I have noticed that when you start to have the lines line up to pay the game starts glitching out. There have been a few times where the bonus rounds have glitched and cheated me out to spins or features that I had won. I think there is a lot of room for improvement on this app and I hope that the developers will do something to prevent stuff like this from happening. I would advise to only use the rewards that are granted from the app which are minimal so don’t expect to play for any extended period of time or if you choose gamble with real money proceed with caution and an extremely low expectation for actually winning anything.Show lessManda553108
ID verification
I have been trying for almost 5 days now to get through to customer service to help me to verify my identification. The first day I reached out to customer service they contacted me hours later and only gave me a generic email with the same instructions that were on the app rather than me having someone to speak to about the issue I’m having.
Now I cannot seem to get customer service to help me even though I’ve reached out numerous times. I am taking the photos correctly, but the system will not recognize my drivers license. I tried my older drivers license doing the exact same thing and it recognizes it however, it says it’s expired, but it will not recognize my new current valid drivers license and I have no other alternatives being given to me to verify my identity, and I have winnings that I can’t access.. Customer service really needs to do a better job at helping by listening to what the issue is rather than respond back with a generic instructions email.Show lessVette8268
Slow response time and lack of follow through on in game errors
Sadly, I didn’t want to leave a review but I had no other option. I had reached out multiple times to their support team and had very little response. I would provide screen shots of the game error I experienced, which included the very specific information of the game error only to be met with the exact same question I just answered and to also be called the incorrect name on multiple occasions, even when I corrected the customer support person. It was so careless. The games are fun yes, but when actual prizes and money are on the line, people tend to pay more attention, which is why I was meticulously paying attention. It’s hard earned money being lost, err what feels like it’s just being taken at this point because no one is following up with me or correcting the issues. Even a simple apology, refund, credit or anything would have sufficed because it’s clearly an app issue right in front of us, but instead it just is ignored and no follow up…. I liked this site and spent a lot of money here, but my days are numbered I think, because if it’s just going to be frustrating each time something happens or no customer service, it seems like it’s best to spend money somewhere that I can rely on.Show lessJackster311