They decided to go backward a bit..
You still cannot access your statements from the app, only the website. They have also removed the bill pay option as part of the tool bar on the first/opening page and replaced it with an investments option. Grr, I have used that option multiple times a month for years! Now I have to jump through extra hoops- very aggravating and a totally unnecessary move.
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Convenient, Efficient, Easy To Use
CACU App has never let me down, from connivence of checking my account on my phone, to efficiently moving funds or paying bills at the click of a couple buttons. The mobile app is user friendly and multi-functional
The best of them all.
I use several other banking apps. The all have the same standard features. There are few differences between them. The CACU app does exactly what it is supposed to do. It’s reliable, fast, and stable. There are few standout features, so it’s pretty standard. But the app always functions well. That is the most important thing concerning money.
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Issues
I use to love this app and bank until the current update that took days. Now my transactions don’t show as soon as they happen it takes several days at times, my pending transactions that do show doesn’t subtract the amount from the available balance anymore and it also takes several days before the transaction is completed. This is not just happening on transactions that are done online, it is everywhere. I never had these problems before, this is so frustrating because this can cause overdrafts to happen if I forget about a transaction or something then there’s a fee. This makes me want to go to a different credit union or bank.
I also looked to make sure the app was up to date cause when I talked to one of the people at the credit union about this she said to make sure it is updated, it is updated and I can’t update it any further there is no option to do so anywhere.
I also looked to make sure the app was up to date cause when I talked to one of the people at the credit union about this she said to make sure it is updated, it is updated and I can’t update it any further there is no option to do so anywhere.
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Review
All the strings attached for a member to be eligible for a profit payout and all the strings attached to the different accounts to qualify for higher interest rates are disheartening. Because I want to save money in my savings account and I have no need for a checking account, I can’t have the required number of debit card transactions for higher rates. I am stuck with a low interest-rate savings account. Will probably be pulling my money out of your institution in the near future to put someplace that pays higher interest without the strings.
I have been happy with my car loan rates over the years.
I have been happy with my car loan rates over the years.
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Great app needs a few bug fixes
Ever since I upgraded to iOS 15 the mobile check deposit has been buggy. When I go to take an image of the check the app tells me to rotate my phone but no amount of rotating removes the message. The work around I found is to open another app with the phone rotated and then go back to the CACU app. Please fix!
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Perfect
Update: this used to subtract the amount of pending transactions from the available balance. It made it super easy for a quick look at funds available. It isn’t doing that now. That is a negative. I’d like to be able to select which accounts I see/ don’t see from the app instead of having to log in online.
It’s still an amazing app. It is still light years better than any of the others. If their app ever goes down and everyone has to use atms, then we are all in trouble because those never work correctly. But this is good.
This is the best banking app that exists. Community America could do better with money transfer options to external accounts, but transfers internally are super easy and convenient.
It’s still an amazing app. It is still light years better than any of the others. If their app ever goes down and everyone has to use atms, then we are all in trouble because those never work correctly. But this is good.
This is the best banking app that exists. Community America could do better with money transfer options to external accounts, but transfers internally are super easy and convenient.
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Good foundation but needs core functionality improvements
I love banking with CACU, but I agree with others in the fact that the mobile app needs some work. Mobile deposit for checks is a huge pain point for me. I recently sold my house, so I’ve received numerous refund checks from insurance, escrow, etc. that are clearly printed out (not handwritten) and the images “aren’t recognized,” preventing me from being able to complete the mobile deposit. I even had an error with a check from CACU… I mentioned it to a teller and she said it’s a common complaint. Please look into updating this functionality!
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Great experiences
From opening our first account to now, we’ve never had a negative experience with CACU. The online banking options make our lives so much easier and every person we have encountered has been helpful and friendly. Definitely recommend CACU for every household.
Lacks basic banking functionality
It's a basic app that recently hasn't been working well. Not nearly as functional and lacks features that a lot of other banks, credit unions, and mobile banks have. Where is the ability to view/copy direct deposit information, control debit card features (lock card, change PIN, etc.), view account information. With everything rapidly moving to a digital space, you'd think there’d be more of an investment into updating mobile app. This app has been the same for YEARS with little update to features when it comes to account accessibility.
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