Zumper User Reviews

Reviews Summary

Top reviews

Horrible message system

They only send contact by email and the people interested on my listing are not receiving my reply back to them

Their system don’t acknowledge and keep a history of chats, you don’t even know if people are receiving your messages

Response from developer

Hi there, we really appreciate your review and will pass that along to our team.

A few annoying usability issues

When I click into a listing it’s easy to read all the information. I find it unintuitive to click the map button to return to the map. I’m always clicking the back button and it clears my search filters, which is frustrating. I also dislike that when I send a message to a listing it doesn’t allow me to manage what it says. It auto fills and I have to go through to the messages section to add more information. It auto fills a move in date also that is different in each message. After clicking out of a listing I also have to move the map for it to refresh and show the other listings again. Overall this app works but has a few usability issues.
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Response from developer

We appreciate your review and will pass that along to our team.

Disappointing

I constantly have to reset my preferences as the app is always reverting back to original settings. Too many emails and the same properties listed over and over again. Pricing almost always higher (sometimes ridiculously so) than the budget I’ve specified. Would not recommend this app.

Response from developer

Please contact us at support@zumper.com so we can get this sorted out for you!

Map is terrible

Jeez who signed off this map feature? The user can’t even zoom out of the map? We like to see the general neighborhood

Response from developer

Thank you so much for the feedback. Please email support@zumper.com so we can help look into this issue.

Data is old

App is extremely very good for home finder but data is not up-to date. Please work on data update.

Not well monitored

This app is riddled with scam listings. There are so many postings everyday that are so obviously scams.

Also you tell it you want to search a specific city or area and then it makes you sift through listings that are 10 to 20 miles away. Nowhere near the specific area you were looking for and it gives you those distant listings as top picks instead of anything local at the top of your search.

Definitely just not a fan. Much better ways to search for listings that’s much safer and you’ll be less likely to get scammed out of thousands of dollars.
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Super convinient

Great job on this application 👍🏽

Ok

Decent app but super annoying how if I search for a specific city the results show other city just making my search take twice as long for literally no reason.

Unique finds

Trying to find a unique apartment can be difficult in a land of plain, boxy apartments. I find some smaller complexes and more unique places on this app. Would have gotten 5 stars but there’s often a lack of information and my app doesn’t always tell me “no
Pets” so I have to double check on my moms app. Good thing we’re best friends! :)
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Good, Could be better

There are many things to admire about the Zumper app, the constant barrage of emails once you’ve signed up for an account is not one of them. Like, seriously, 6-10 emails a day. In some cases within 20 minutes of each other. The Algorithms to determine what gets recommended needs work. For example…furnished vs unfurnished apartments. I’m NEVER going to deviate from needing an unfurnished apartment. I have stuff. Quit sending me Furnished apartments to look at!
It’s not all bad. I gave it three stars. Filter options are solid. Communication flow through to providers is efficient. Easy to use. Some tweaks to this program would put Craigslist out to pasture. Just not there yet.
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