EASY PEASY
Andrews Federal all-new mobile app is super easy to use. Every month, I pop into the app to pay my mortgage, home equity, and auto loan. It only takes a couple of seconds to submit my payments and I’m done. I also love that I can custom name my accounts to something that makes sense to me. 10/10 highly recommend.
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Inconsistent
Often times out when verifying login information. When I inquired why it did it they couldn’t tell me why. I got the impression I was the only one with the problem.
I have internet connection problems when using this app. I don’t have this problem with any of the the other apps,only Andrews.
I have internet connection problems when using this app. I don’t have this problem with any of the the other apps,only Andrews.
New update is horrible
I loved the old app and even logging on desktop, andrews was great. But now, I can’t find anything. I can’t see my my actual routing number, have no update on a card that I’ve requested. It’s nearly impossible to use. Even the FYI and Help page is useless now. I’ve googled nearly everything just trying to make a payment on something and can’t find the information I need. It’s like they went backwards with the update.
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Nope
This app will make me close my account at Andrews FCU. Absolutely horrid customer service the past two weeks my wife and I have tried to contact. I have had two loans with Andrews , the first an auto and paid off exceptionally quick. The second has been a nightmare, no callbacks, ridiculous fees, Andrews doesn’t care about its members like the automated phone services love to repeat. I used to recommend them to all of my friends and family for competitive interest rates but after this it’s obvious that Andrews cares more about making a profit than taking care of members. Lastly credit unions are supposed to be much more beneficial than banks due to interest rates and overall service. I will be switching my services back to a bank with its own shareholders’ profits because of their much better customer support and service.
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Too buggy
I had the app already before updating it to where facial recognition was an option. Well it took me almost 8 tries with each failure having to delete the app and try again. The manual login with login name and password is as a good old fashion way to use the app but the facial recognition made it impossible to login. I finally (on the 8th try) to login manually and then choose the facial recognition to work after going to settings to choose that. The app could never let me sign in after the update to include logging in manually. So frustrating. But it finally works and the app is so so. Nothing big except it works now.
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This app is complete garbage, just like this company
This company is such a freaking headache, it’s no surprise that the app is the same. I cant ever login to my account which is very inconvenient as I’m stationed overseas and can’t always call to get assistance. Too many glitches, and just overall a pain to use. Going through this company for my car loan was the worst mistake I’ve ever made. This company is so inconvenient to deal with, like I have the money to pay my bills, but because their apps and websites are so finicky I have to go through hell to pay my freaking bill. It’s so frustrating and I won’t recommend this company to anyone. At this point I will happily pay more to switch to another company because I’m so tired of dealing with this headache. They aren’t worth the trouble.
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Love this app but...
I love this app but I wish it would store the people that I send money too. Me and my mother sends money back and fourth all the time and it’s a bit of an inconvenience to keep looking up account numbers. Especially when we’re not in the same place.
Great job but
Love the updates and the ease of use is huge for me. Would love to see them start using balance push notifications (I.e if a check is cashed, balance falls below a set amount or when a payment is due)
After upgrading to IOS 12
This feedback is mainly for the developer, I have my phone jailbroken because I can, but I kept getting a message stating that
"The device being used is not a secured version of the IOS operating system. You are not permitted to log on to the ....."
I just updated my IOS system (my device is Jailbroken anymore) and so far this is the only application that still doesn't work properly. I have other banking app that were giving me similar announcement, but once I updated my firmware, everything work well except Andrew's app.
"The device being used is not a secured version of the IOS operating system. You are not permitted to log on to the ....."
I just updated my IOS system (my device is Jailbroken anymore) and so far this is the only application that still doesn't work properly. I have other banking app that were giving me similar announcement, but once I updated my firmware, everything work well except Andrew's app.
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Convenience
I truly enjoy the convenience of being able to view my bank accounts through this app. Previously, I would log-in through the website which took a bit of a minute. However, with this eye scan, seconds. I love it! Thank you.
