Leave a Review My Benefits Accounts
No longer works
Keeps saying to update but there is no update.Yoshismom19
Keeps asking to update
App keeps asking to update. Takes me to the App Store and there’s no update. Tried uninstalling and reinstall. Same problem.Pcrummy
Bug/glitch
Normally the only issue I have with the app is the login messages: not able to be reviewed unless you close them all out and navigate to your messages. Or it will close them all out on its own when you press skip. However the last two days t keeps asking me to download the most recent version of the app over and over again. I’ve deleted the app twice and reinstalled. No luck.Show lessSchroederwood
Great app
I find this app to be easy to use and well designed. The navigation is intuitive and everything seems works very well.3x9
Super easy to use!
Love this convenient and highly intuitive way to submit my FSA claims— Especially am thrilled about how easy it is to just snap a photo of the receipt—click and done! Wow!Treeetop
Easy to navigate
User friendly and easy to navigate.Siren325
Very User Friendly
Makes managing our FSA Account very easy.Chapin de WV
Easy to use
Very easy to use.Newtoipad 2
Great App!
This makes life so much easier. Sending in claims is a breeze now compared to faxing or mailing in receipts. Thank you NGE!jpbeads13
Almost as Disappointing as the Customer Service
At first I was pleased to be able to upload and track my FSA expenses, until I met the people of NGE. My first interaction with them was when I emailed them to add my spouse's information in order to get a card in their name, but when I did I got a cold response to "call the center" with no phone number or what additional information I may need. Just a quick one liner.
Then when I did call, the phone rep sounded like I completely threw her off because I had to explain to her twice what I needed. I figured it was a newbie, so no big deal.
Then I incurred an expense for ortho and I knew I had to follow up with the financial agreement. I submitted some documents to get the ball rolling and then uploaded a few more days after. I got a generic response that it was not enough and I had to pay the money back. I called again and once again the phone rep sounded that she did not know what to do. She could see the documents after "digging around" and placing me on hold for over 5 minutes and ultimately did not know why my expense was ineligible.
At this point I am not sure their reps are properly trained, and should spend more time training them on how it the app works and their system altogether.Show lesssmilesdan
