They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.
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