Most User-Friendly App with fantastic customer service…
As long as you provide them with the needed documents and receipts (which can be easily added using their VIA app and your phone camera) VIA’s app is super easy and within a week you are reimbursed for out-of-pocket medical, dental, hearing and eye care expenses. Even your Medicare and Medical insurance premiums and copays can be set up to automatically reimburse you for those expenses up to your annual allowance. Even when there is a problem or a question their customer service reps are always cordial and helpful.
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Annoying in portrait
I would like the app to be in landscape. I am using my keyboard to give information and it is annoying working sideways.
Great to have an app, but actual reimbursement/payment approval is horrible!
They want you to submit so much rhetorical evidence and paperwork just to approve that it's a "medical usage". It's a doctors office and states "patient" and date and amount for service and they want more. They will deny deny deny even when you send them everything the dr has to give you. I don't think it's necessary for them to see full blown personal health details to be able to show that yes this is a legitimate dr office and this patient was seen that day for services so you can use your health savings account for that. One time they even denied something because the paper showed $100 paid for 1 child another $100 paid for another child, and the total payment was $200 and they said the amounts don't match!!!? What!? My 8 year old can tell that 2 $100s IS $200! It's just exhausting and this is OUR money I don't feel a company should be this difficult, we've had a different company in the past who never even asked for documentation as long as the payment was made to pharmacy or medical office. So this is very frustrating. Everything else as far as the app goes is user friend etc.
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Don’t Understand Why There Are Not Always 5 Star Ratings For VIA benefits…
We have had this program since the last decade and never have I had any difficulties with their excellent user-friendly app or any service issues from VIA. All our medical claims were processed in a timely manner. Just have to make sure you enter all your items correctly under the appropriate areas and submit itemized receipts.
Truly love this out-of-pocket reimbursement program!!
Truly love this out-of-pocket reimbursement program!!
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Much easier than earlier experience
When I first started using this app, it was very shaky and unstable and my numbers would simply change and the final version was often reset to the default settings, meaning I had to go through everything again. It’s still a bit shaky, but a vast improvement over the several years I’ve been using it! Thank you!
Still a bit shaky but some experience enables me to get through it without too much trouble!
Still a bit shaky but some experience enables me to get through it without too much trouble!
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Needs to be Fixed
When submitting a claim for reimbursement and you get part way done the page, the keyboard covers the field in which you are supposed to enter your information. Someone needs to try and use the software before it is released. It’s something called QUALITY ASSURANCE.
Works well but:
This via benefits mobile app is much easier to use than submitting using a computer. However, certain data gets entered using scroll wheels at the bottom of the screen. These scroll wheels have very tiny labels, making them hard to see for people who haave vision difficulties. Also, on a few screens the button that needs to be pressed does not appear in the visible screen area but requires a user to drag the display up slightly to find it. Overall, a good app.
I upgraded to the latest version of the app for iPad. The same issues noted above still apply. And after I used the iPad camera to take images of my documentation, the camera kept looking for and trying to take another set without my initiating anything. Then I had multiple images and needed to figure out how to delete the ones I didn’t want. It was a bit frustrating until I finally got a readable image and was able to hit the button to save the image before the camera took another.
Willie
I upgraded to the latest version of the app for iPad. The same issues noted above still apply. And after I used the iPad camera to take images of my documentation, the camera kept looking for and trying to take another set without my initiating anything. Then I had multiple images and needed to figure out how to delete the ones I didn’t want. It was a bit frustrating until I finally got a readable image and was able to hit the button to save the image before the camera took another.
Willie
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Impossible to upload multiple pages/photos of EOB or receipt
I’ve been trying to upload a 2-page EOB (explanation of benefits) and it’s impossible if there’s more than one page. Same thing if I have a receipt and an EOB to attach to a claim.
When I try to upload a photo of page 1 of an EOB (or receipt) from my phone, sometimes the app will ask me if I have additional photos, but other times it won’t. If I say “yes” that I have additional photos, it doesn’t let me select more than one.
Sometimes, after the photo of page 1 is uploaded and I’m ready to submit the final step, the app will ask if there are additional photos to add, but most of the time, it won’t.
If I get to the end and try to attach page 1 of the EOB to a specific claim, the claim status changes to ‘under review’ and no additional photos of receipts or EOB’s can be added, so my documentation is incomplete and my claim will be denied.
When I try to upload a photo of page 1 of an EOB (or receipt) from my phone, sometimes the app will ask me if I have additional photos, but other times it won’t. If I say “yes” that I have additional photos, it doesn’t let me select more than one.
Sometimes, after the photo of page 1 is uploaded and I’m ready to submit the final step, the app will ask if there are additional photos to add, but most of the time, it won’t.
If I get to the end and try to attach page 1 of the EOB to a specific claim, the claim status changes to ‘under review’ and no additional photos of receipts or EOB’s can be added, so my documentation is incomplete and my claim will be denied.
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5years easy
ViaBenefits has worked well for me. Biggest issue was setting up bank account and one call to credit Union got me the appropriate designation numbers 😀 ViaBenefits has been quick to respond and helpful when asked. I did have to call a few times to determine what needed to be fixed, usually unreadable receipts. They’ve been good to me. And another couple years later still working perfectly.
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Poor website/ Not user friendly
For as important as this site is to my husband, as the connector to his Medicare through OPERS, i.e. the VIA Site, this site is very poor.
It is very simplistic in terms of the information gleaned when clicking the three bars to reference the various options.
I tried submitting a bill for payment and it was rejected ( of course) but not sure as to why. I can’t resubmit if I don’t know the right way or right document to resend.
Also, I cannot get the rejected document off the website. I should be able to access my documents and edit and remove at my discretion, especially if they were rejected.
I don’t know how a site can be so simplistic~yet complicate a bill that needs paid with funds that are readily available.
If we weren’t forced to use this connect device to get our Medicare premium paid, we would drop them and never look back.
The rep who signed us up was from Florida and hadn’t a clue about our providers in our Southeastern Ohio cities.
It is very simplistic in terms of the information gleaned when clicking the three bars to reference the various options.
I tried submitting a bill for payment and it was rejected ( of course) but not sure as to why. I can’t resubmit if I don’t know the right way or right document to resend.
Also, I cannot get the rejected document off the website. I should be able to access my documents and edit and remove at my discretion, especially if they were rejected.
I don’t know how a site can be so simplistic~yet complicate a bill that needs paid with funds that are readily available.
If we weren’t forced to use this connect device to get our Medicare premium paid, we would drop them and never look back.
The rep who signed us up was from Florida and hadn’t a clue about our providers in our Southeastern Ohio cities.
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