Leave a Review Via Benefits Accounts
Attached pictures can’t be reviewed in detail.
A previous (2yr ago) review about the inability to preview photos submitted is fully applicable still.
The app lets me crop a photo (Good Job !) but what it displays in the set of photos and the “review” page has them inly partially shown.
Again, I’ve had submittals rejected because the most important portion of a photo of a bill (the total billed) can be cut off.
****** My review from 2years ago: *******
When I attach a picture of a bill, the App “review” is so small that I can’t enlarge it on my phone to see if the whole picture is there. I review the original picture and ensure that everything is in it but the icon of it looks like a lot of it is missing. I’ve had reimbursement requests rejected because of “information missing “ that I know is in the original picture. I’ve noted this in multiple reviews over 2 years with no change.Show lessYoda909
iPad app is not horizontal view, medical type/condition resets, times out too fast
I use my iPad as a computer with a keyboard, this app never allows the app to rotate from portrait to horizontal. Also, every single time you get to the end and upload your verification documents, the first 2 fields Category and Type reset to Dental and blank. It doesn't retain my entered conditions. The app times out whenever I go to my online insurance EOB to doublecheck dates/amounts, resulting in logging in constantly. As a side note, I hate rolling a wheel to enter my service date, please just let me type in my date manually. I start rolling the "wheel" and where it lands is what gets entered in the date field. It's like playing price is right, you are rolling and rolling to get to your desired date. I've turned in tickets only to get a response on how to enter the data, duh I know that, what this app needs is a programming person to actually use it and one that uses a keyboard iPad. I'd rather just have a website to enter my bills on because this app is very basic. It also does not allow Apple split screen view.Show lessCricket A
Utter Incompetence
This is the first time I’ve been annoyed enough to write a review on an app.
Not only will you NOT be able to log in to the app, but NO ONE will have an answer as to why or how this is occurring. Additionally, they have no real information to give you over the phone. Want your account number? Have to be able to log in. Want your balance? Have to be able to log in. Want to do anything to the account? Have to log in.
Additionally they’ll have you run through the same troubleshooting you’ve already ran thru 6-7 times, just to “make sure”. It’s probably the most infuriating process and interaction with a company I’ve ever had the displeasure of having. Trying to use an HSA to pay for something dental related and it feels like I’m trying to smuggle a nuclear arms contract through the USA.Show lessKhan_Ghengis
Attached pictures can’t be reviewed
When I attach a picture of a bill, the App “review” is so small that I can’t enlarge it on my phone to see if the whole picture is there. I review the original picture and ensure that everything is in it but the icon of it looks like a lot of it is missing.
I’ve had reimbursement requests rejected because of “information missing “ that I know is in the original picture.
I’ve noted this in multiple reviews over 2 years with no change.Show lessTerrible Application and support
I have attempted to schedule prior year contributions twice, each time the transaction submitted via the app has not processed. There is no audit trail of the transaction nor any notification the contributions did not process, it’s like they disappeared into thin air. I submitted a help desk ticket after the first transaction. Two days later, the help desk ticket was marked as resolved and they advised they could see that I had scheduled another contribution, but no reason was given as to why the first contribution did not process. Once again, the day after the 2nd scheduled contribution date, I see there has been no contribution to my HSA, and there is nothing showing in the activity log to indicate the transaction ever existed. It’s just gone! At a minimum there should be a confirmation in the activity log that indicates there was a problem. Who codes a financial application that way? I am now going to miss a tax deduction because of your flawed system.Show lessGMATEAN
So many problems with this app
Besides the requirement to use the face app where you must weekly begin the whole process again, the service has been poor. They constantly mix up the request for reimbursement and ask for the same proof of payment of premium that I have sent. My monthly reimbursement has come after the middle of the month even though it’s deposited by OPERS by the first. Their processing delays have resulted in payment of my benefits a month after they were paid by OPERS. If only there was another way to receive my employee earned benefits stipend that I was told I would receive when I was hired.Show lessDisappointed retire
So Weird
I would love to know how this app came to exist. The Acclaris experience was truly dismal so I had a lot of hope for the ViaBenefits rebrand and app.
I’m so confused who designed this app and why. It’s like the people who designed this app have never seen another app in their lives. Want to edit your provider details? Good luck magically figuring out the only way is to select the provider in your claim and only then will the option to edit their details reveal itself. I have 3 copies of the same provider because they moved and i couldn’t figure out how to change their address or delete and create a new provider. Now I can’t tell which is which.
Want to get reimbursed or make a payment? Don’t click on the account you want to use to make the payment obviously! /s It’s only available on the main home page.
Get confused and want to look at the help? Nope. Only option is to create a ticket.
Have more than 1 dependent being cared for? Oh well that’s not an option in the ViaBenefits world.
Please hire some UX and visual designers and user design researchers’ insights to guide a redesign. I can’t believe this app was made by a company who all they seem to do is make software like this! This feels like they had a extra “full stack” but really just backend dev write the app. It’s really bad.Show lessTipuRipu
ZERO STAR SERVICE
If I could give zero stars I would. They make it so difficult for me to spend MY MONEY on MY HEALTHCARE! They even deactivated my FSA card so I COULDN’T spend MY money on needed services like medications and doctor office visits for thing I NEED! Yet they still kept taking my money! Big surprise there. I can’t spend it they keep it! See an incentive there? They have zero interest in helping you. Multiple “supervisors “ have been less than helpful and provided no assistance at all. Less than helpful app or service. Avoid both if possible.Show lessCJ7NVRSTK
Mobile app is the best
The mobile app makes my life so easy. In January of every every year o submit my reimbursements for the year and that’s that. I get paid until the peanut money I got issued 10 years ago runs out. It doesn’t even last the year. Insurance has gone up so much it may not make it much over 6 months this year. But that’s not via benefits fault.Show lessPinkdahlia25
5years easy
ViaBenefits has worked well for me. Biggest issue was setting up bank account and one call to credit Union got me the appropriate designation numbers 😀 ViaBenefits has been quick to respond and helpful when asked. I did have to call a few times to determine what needed to be fixed, usually unreadable receipts. They’ve been good to me.Show lessretired submariner 684
