Leave a Review Via Benefits Accounts
Maybe it has improved
I have had an account with this Benefits Management company, provided through my deceased husband’s employer of 37 years. The recipient has no control over the account, it is arranged by them. I have attempted to obtain reimbursements for covered services, have been unsuccessful except for one small check I received. The providers have always been unhelpful, unfriendly, and impatient. They have never made accommodations for my vision impairment in providing usable forms to submit for reimbursements. Their forms were so small I could not see to use them. I tried submitting actual receipts and medical insurance statements, that was not allowed. So, with one lone exception, I have never been able to access the funds provided by the company my husband worked for until the day he died on the job.Show lessDeljo53
Pretty Good
After being very critical of Via Benefits and their web site, I find the app is actually quite helpful for checking on reimbursement dates, amounts and submitting receipts for payment. It beats opening up the website and navigating through a number of things not related to your search.TWL52
Love the ease of having this app available
Getting my information is much easier and quicker with the app. I like the notifications that lets me know every step that is being taken on a claim. There is one bug that needs to be fixed, in my opinion. The ability to press a line that says: processing and yo find out when it will be processed would be nice. The > is there showing there is more info but when you press it, it times out with an error. Other than that, this is a great app.Show lesscbcaldwell12
Looking for versatility between windows 10 and iPad
This is my first experience on my iPad. One of my apps is Scanner Pro by Riaddle. However, the Via Benefits app does not seem to be able to upload from Scanner Pro scans, only from the iPad camera photographs. Then, in the review, the photo which includes the whole form, In the review only previews part of the form.Show lessBill Paying Bills
Good app but needs work
I like the app overall but there are two things that need some work. First is the pause or delay when filling out the claim form as you go from one box to the next. You are not sure of what is going on until the insertion point finally moves. The other problem is the document photo appears cropped so you don’t know if you captured enough of the needed information or not.Show lessjrhighwood
USE THIS APP (DO NOT USE THE WINDOWS 10 CHROME VERSION!)
This app works FAR better than the Windows 10 CHROME VERSION. The Windows version is terribly slow, requires more sign-ins than the IRS, has broken links for most HELP functions, has no working Contact Us via Email feature, etc. It's an embarassment.
Stick with the App instead - it works, it performs well, and it's well conceived.Show lessIpadAlan
Customer
I really like the program but I feel it has one flaw. After I take a picture and I’m sure that I’ve included the entire receipt etc. when it shows the preview it appears to be truncated. That way I’m not sure if the entire receipt etc. has beenCaptured and sent. Otherwise it’s fabulous. The only reason I gave it four stars instead of five is due to that weakness.Show lessCkingo
So Much Easier
This current way of submitting reimbursement expenses is so much easier than it use to be by a mile! The last time I completed a request for reimbursement I had to enter each category of expense, each date and upload scans to match each expense line by line. I just remembering it being so time-consuming. So much is automated now that the process goes much faster. Granted it’s been awhile since I submitted a request so perhaps the process became easier a long time ago. Regardless I give this process 5 stars!Show lessKnowtheWordforyourself
App does not work
I received an email from Via Benefits informing me about the availability of this app. I downloaded it just fine, but cannot log in. According to the original email, I just need to log in using the same email address and password as I used to access my account online. When I enter my email address it just hangs up and goes nowhere. I will continue to contact Via Benefits through their website. This app is terrible.Show lessnunez1948
Not worth it
I think they don’t have a grip on how to reimburse or pay the doctors directly because when you do the right thing by using your card to use your funds before the year is up so you don’t lose the money, they tell you to give it back. I don’t get it, it’s not worth the aggravation and harassment they put you through. You talk to them on the phone and they assure you everything is corrected, they continue harassing you by emails to repay them your money.Show lessMichael2727
