Leave a Review Via Benefits Accounts
App doesn’t work and they won’t fix it
I have contacted the company already to see if I was doing something wrong. Come to find out, they are still having problems with the update on the iPhones. They supposedly put in a ticket to fix it. But if they did, they would have contacted me. They never did. I guess they don’t care? That’s the only thing I could come up with since it has been 2 months. If I had an option to chose a different company, I would. Unfortunately, this is the only company my job offers.Show lesspanda564876424?
Multiple problems
Upgraded to the latest version as required. Provided email ID when prompted. Then entered password when prompted for that. Received an error message that a required field was missing. But there is no other place for entry and should not be any other information required to access the app. Tried to use the Developer link to report the problem. But that produces an error message indicating the website certificate has expired and is no longer safe to access.Show lesscfh_nola
Terrible app and customer support
Company supports retiree medical reimbursement for former employer. Sent brochure about new app for submitting claims. Downloaded it. Would not recognize credentials, even though online did. Spent over hour on phone on hold and with rep, who finally said not all companies had switched to app, but neither she nor anyone else at company would says whether mine did. Rep said had referred for help and to try later. Several days later, the app still not work. Online only worked part way, then froze before letting me finish. Just did robo call to request paper forms. TERRIBLE company to do business with. Almost as if they want the retirees to die of frustration or at least give up trying to get any payments.Show lessJim!$9
Data in incorrect format
Continually gives errors that are unknown and say data is an incorrect format. All of the data I entered was selected from your pre-existing menus. Nothing to actually type in. Which means your system is entering its own data in an incorrect format. Terrible software programming and obviously limited QA testing. While Willis towers Watson is listed as the developer of this application, that is the benefits company. I suspect your programming and quality assurance has been outsourced to a company that knows little to nothing about what you do and is more interested in meeting schedules that you put forth for receiving deliveries so they get paid versus properly tested and functioning software.Show lessBGsweepsBG
Be Aware (Don’t Panic)
Those of you on auto pay status, be aware that The app says expenses are paid, while their web site. Says it is in process. If you are like me that you check most things on your phone, you may panic and call your bank to worry about what might have happened. What makes it worse is it shows previous month claims also as paid (this time for real) so you really cannot trust this app. Granted it is easier to use the app to submit the claim but until they fix this bug, you cannot trust your payment/reimbursement process.Show lessApallow11
Well designed app with convenient security
Easy to use app offers the best use of Face ID security yet.
Basically allows me to type in user if, then use nave if for the password.
They should demo to bank apps!
First use was a problem because it wanted me to submit before allowing me to upload the receipt.joe.c.s
Wish I knew
I wish that I was able to try this app. It tells me that my log has invalid credential or I do not have the required permission. Says the same thing about my Husband’s log-in.
On my iPad, there is one log in page that accepts my log in. Any others that I have tried don’t work. I’ve called for help with this and they are at a loss. Since I did find a way in, they just dropped it - I guess they are thinking user error, but it’s some kind of big or problem on their end.
I would really like to use this appShow lessRate what
Poorly designed app causes frustration
Via Benefits treats the mobile app differently than logging in on a computer. The app does not mention this up front, however. If you try to log in using the known good credentials you previously used on a computer, you will get an error message telling you the credentials were entered incorrectly or you don’t have permission to access the information. If you keep trying you will be notified that the account is locked. This is NOT true — just the mobile app is locked. The error message tells you to call to unlock it, but the phone number to do so is NOT provided in the error message. Nobody thought this through. Missing from the initial password entry field is the ‘eyeball’ icon to show the password to make sure it is typed correctly before submitting it. I had to log in on my computer to get the phone number to call about this. It was a call which lasted over 57 minutes. Via Benefits needs to go back to the drawing board with this extremely frustrating app.Show lesshootis
Upload
This app worked for me last year, for reason this year it is not. After my claim info was entered, I tried to upload images, it only uploaded 2 of the 5 images I had entered. I tried to explain this to their customer service department, it was like talking to the wall. They are saying they see the other 3 images but how can you if I DID NOT upload them? lol. If there is a problem with the app/system just say so & I will understand other than telling me the images are there, apparently not the correct ones. I wish you all luck with the app & helpless customer service department. I just entered 2 more claims & images did upload this time. So thankful I DID NOT have to call the helpless customer service department. BTW when I click on my account information/balance for this year, I get an error message “it cannot be found”.Show lessRo say
Close but...
This app is extremely easy to use with one exception. Many times I pay my bills on line and save a PDF for my records. It would be a 5 star app if I could upload a saved PDF instead of printing my PDF and taking a picture of it to submit. Please make this option available to make a one step process instead of a two step process.Show lessrideabiketoday
