Leave a Review Via Benefits Accounts
Greatly Improved
Things are much easier now as there must have been improvements. I can easily keep track of things just using the App. Submitting requests for reimbursements is quick and easy.Gerry Artale
The Best Company!!!
I’ve been very blessed to have Via Benifits handle my retirement and prescriptions, EVERYTHING. I’ve always got paid immediately. My claims have been no hassle. Today’s world, people can’t afford living expenses. I’m so grateful to have this opportunity to say, THANK YOU VIA BENIFITS. 👍💕Debrah127
Horrible
Service is horrible. They will hold your money for as long as they possibly can I have to use there service I have no other choice and they no this They will deny you your own money for errors that they make I’ve had to use this poor service for over a year and every month it is a fight to get my money back. This is my money that they hold onto and deny me Customer service is a waiting game too If you have another choice use it. VIA is making money for not providing any type of serviceShow lessgcvbjf
Not User Friendly
This app is not user friendly especially for elderly people. They can not use the app themselves because most do not have smart phones or even use computers. I have to do it all for my mom for all out of pocket expenses. It’s almost as if they don’t want people to submit reimbursements. You can only do one reimbursement at a time.Show lessDi1219
Awesome service
VIA has been wonderful to work with since our enrollment. All claims submitted have been fairly reviewed and have went through the process in an expedient manner. All representatives that I have spoken to have been friendly, helpful and very professional. I would highly recommend them to anyone considering enrolling.Show lessunimpressedguy2022
VIA Benefits
I am not very pleased with this account of mine thru my employer! It has been very frustrating and disappointing! When I sent stuff in they are always saying that the information doesn’t work so I don’t get refunded anything and the postage is getting expensive for no results! No one calls back and all I get is denied expenses, I have a good amount of money in this account and am trying my best at the paperwork! I have sent the paperwork my insurance gives me and your account is not working on it! I can’t understand why you don’t want me to get paid and the insurance company doesn’t understand why you’re not paying me for the reimbursements either! Poor service and expense are in my account and being held hostage by the company!Show lesshereto assist you
Submitting items for reimbursement so easy using the app!
It’s as simple as taking a photo of your bills and just answering a few short questions to get your reimbursement. Haven’t had any issues and money is direct deposited within just a few days !Whippetgirl1000
App issues:
Could not attached two pictures of documents without getting “a system error occurred”. This was from the attach function and taking pictures via the app sharing my camera.
Got one doc loaded manually,, but app refused to loaded the second until I deleted the app taken picture. I was then able to manually take photo and the attach the picture from my photo library for submission.Show lessaggravatec
It’s easy to use.
The only hard part is trying to take a photo of receipts holding an iPad. I’ve tried taking photos with my camera to upload them, but it didn’t work. Photo was small. Otherwise, it works well.Venus@14
Days to submit claims
Try to submit claims and get a network issue message. Last month it took me 4 days to submit my insurance premium and then over a week to get the money to my account. As a retiree that is a large amount of money to wait on and caused quite a hard ship. I talked to customer service and they said that the system was busy and to “just keep trying” and said that there were no plans to fix the issue. Still having the same issues this month.Show lessMediccarla
