Leave a Review Via Benefits Accounts
Login Issues Resolved
Updated Review:
Finally working with customer service the login issue has been resolved. They got back to me and wanted to delete my online account and reset it up. I told them mobile app was not worth the time to re-enter all my data back into the app, so they came back again saying to go through the steps to set up new account on the app. I used the same UID as I have on the website, it then asked me for my same web account password to login. It worked. This could have been an easy resolution if customer service and the tech support CS was consulting knew what to do right from the beginning. A more than 1 hour call with CS could have been 5 min. I increased star rating from 1 to 3. Won’t know more about the app itself until I have time to use it.
Initial Review:
I’m having the same problem that is reported by many others. The same website login credentials are not working. Will not let me set up new credentials or use forgot user ID or password. So far I have not been able to login to app. Customer support at ViaBenefits is unaware of this issue and so far has been unable to provide a resolution. Support ticket being issued. We’ll see if login issue will be resolved.Show lessRob987654321
Timing
For the most part the app is very convenient. The only inconvenient parts are 1)if you need to leave the screen to reference something else such as the bill, when you come back to the app you have to sign in and start all over. 2)When entering the date it doesn’t allow you to remove your finger without accepting the date that you were on when your finger is removed(can’t always see it with your finger on the screen)Show lessbckibchwlkr
Fantastic, except for
This app is fantastic except for one thing. I use the app on my iPhone and whenever I go to select a date, it’s not forgiving. I can only choose one part of the date at a time. First I select the month and it kicks me out. Then I have to start over for the date and it kicks me out. Finally I select the year and I’m done with that, thank goodness. It’s not a horrible glitch but it’s very frustrating. If not for that I would have rated a 5 star.Show lessJb5t6y7
Needs a couple of fixes
Easy, convenient way to submit claims for reimbursement. But two things need improvement:
1) entering a date for the service requires several tries, because of the way the “roller” works.
2) on iPhone at least, can only enter exact dollar amounts, no cents. No indication if you can round up, so I haven’t.Show lessthere are no untaken names
Can’t get app to work
Keeps giving me a message about invalid credentials. Can get through on the computer, though, with the same password. Don’t know if I would like the app or not. Haven’t been able to use. Was told message was being given to me because I, being the spouse of the employee, didn’t have permission to use the app. Since then, faxed a signed letter b my husband saying I have permission. Still get error message. Can’t use app. Frustrated!!!!Show lessloverofhull
Good, could be Great!
Would’ve been higher rating but date change is way too touchy on the reimbursement page. Occasionally run into error trying to submit files. Logs you out way too fast. These are minor things but get frustrating when all happen at once. Still a good company and happy to have them as a benefits manager. Just need to get the app to work a little better!Show lessRammius99
App slow and inefficient
The apps method of documenting one incident at a time is painstakingly slow, laborious and inefficient. And the picture quality of the supporting EOB data is poor because the data must be held at such a length from the camera in order to capture the evidence necessary.
Although it’s use is not encouraged, I liked the old form which allowed submission of data for five events, together with supporting evidence.
The new written form is better than the app because the supporting data itself can be submitted, rather than a picture. But again, it’s inefficient because it has room for only two out-of-pocket expenses per sheetShow lessrapidfireadhater
So Easy!!
Via benefits has become much easier and efficient over the last couple years. It takes just minutes to submit info and supporting paperwork and documents. The bill pay and/ or pay me back are fast, and if for some reason there was a piece of info missing, it is flagged on your app icon.Tim c.,.,,.,.
Not bad but still needs work
The app is generally not bad but the date assignment closes as soon as you lift your finger off the screen before you can finish, such as scrolling the date from 1 to 17. The automatic camera picture taken of supporting documents frequently mis-sizes the document, particularly CVS receipts. The buttons for accepting or rejecting a selection are frequently slow to completely unresponsive on iPhone 12 Pro with IOS 15.4Show lessgemurdock
Works well but:
This via benefits mobile app is much easier to use than submitting using a computer. However, certain data gets entered using scroll wheels at the bottom of the screen. These scroll wheels have very tiny labels, making them hard to see for people who haave vision difficulties. Also, on a few screens the button that needs to be pressed does not appear in the visible screen area but requires a user to drag the display up slightly to find it.
Overall, a good app.
WillieShow lessBill18052
