Scam
Response from developer
We are truly sorry for your experience, and thank you for bringing this to our attention. We sincerely apologize that we missed your email. We have gone back through our support inbox and unfortunately could not locate your message, which prevented us from assisting you sooner with either restoring access or arranging a refund. We have since identified an issue that impacted a small number of users in a similar way, and we regret that this affected your subscription experience. This is not the standard we aim to provide. Please contact us directly at lightmatterapps@gmail.com so we can immediately look into your account, resolve the subscription issue, or help you obtain a refund as quickly as possible. We truly want to make this right. Thank you for your patience, and again, our sincere apologies for the frustration this caused.
Can’t use my subscription.
Response from developer
We are very sorry for the frustration you experienced, and thank you for bringing this to our attention. We sincerely apologize that you did not receive a response earlier. We reviewed our support inbox and were unfortunately unable to locate your previous email, which prevented us from assisting you sooner with restoring your subscription or arranging a refund. We have since identified an issue that impacted a small number of users where active subscriptions were not properly recognized by the app, including cases where “Restore Purchase” did not work as expected. We regret that this affected your experience. You are absolutely correct that you should not be asked to pay again before June 2026. Please contact us directly at lightmatterapps@gmail.com, and we will promptly look into your account, restore access, or help you obtain a refund as quickly as possible. We truly want to make this right. Our sincere apologies again, and thank you
