Scam
Response from developer
We are truly sorry for your experience, and thank you for bringing this to our attention. We sincerely apologize that we missed your email. We have gone back through our support inbox and unfortunately could not locate your message, which prevented us from assisting you sooner with either restoring access or arranging a refund. We have since identified an issue that impacted a small number of users in a similar way, and we regret that this affected your subscription experience. This is not the standard we aim to provide. Please contact us directly at lightmatterapps@gmail.com so we can immediately look into your account, resolve the subscription issue, or help you obtain a refund as quickly as possible. We truly want to make this right. Thank you for your patience, and again, our sincere apologies for the frustration this caused.
Can’t use my subscription.
Response from developer
We are very sorry for the frustration you experienced, and thank you for bringing this to our attention. We sincerely apologize that you did not receive a response earlier. We reviewed our support inbox and were unfortunately unable to locate your previous email, which prevented us from assisting you sooner with restoring your subscription or arranging a refund. We have since identified an issue that impacted a small number of users where active subscriptions were not properly recognized by the app, including cases where “Restore Purchase” did not work as expected. We regret that this affected your experience. You are absolutely correct that you should not be asked to pay again before June 2026. Please contact us directly at lightmatterapps@gmail.com, and we will promptly look into your account, restore access, or help you obtain a refund as quickly as possible. We truly want to make this right. Our sincere apologies again, and thank you
Can’t use my subscription.
Saved Me
Nothing but trouble
Con
Subscription Required
Response from developer
You did actually give us 1 start, congratulations. Thank you for your thoughtful feedback. Would you do your job for free? Unfortunately, we as the creators of these apps also have to pay rent so we will continue requiring a small subscription to cover our survival costs.
Took my money before 7 days
Response from developer
Hi Dear, I am so sorry to hear you had such a disappointing experience. How did you try to cancel the trial? I assure you that our app uses the exact same cancelation policy and process as every other app on the App Store. In addition, we personally assist anyone who write to us directly through support. I would have loved to resolve this issue for you personally.
I asked for free app
Response from developer
Hi Dear Junito, I'm not sure how you "asked" for a free app. It took a small team of developers a tremendous amount of work to make this app for you. While we would absolutely love to live in a world where things are free, in the meantime we have to unfortunately ask for a small subscription fee to pay for food.
Zu wenig-Zu teuer
Getting older
Response from developer
Dear Scooter,red, Thank you for sharing your experience, and we are truly sorry to hear about your challenges. It sounds like you are on a brave journey of recovery, and we would love to support you with the right kind of gentle, effective exercises. Our app was designed exactly for situations like yours—to help build strength and balance safely. We are continually working to improve and add more routines that meet specific needs like back pain and limited mobility. Please do not hesitate to reach out to us —we would be happy to guide you to the most suitable sessions within the app. With Gratitude, Darius App Manager, 7 Minute Chair Yoga
Scammed me into paying £39.99 for a subscription I didn’t want
Easy and enjoyable
Great app!
Response from developer
Hey there, we are so happy to hear that you are enjoying your first experience with yoga. I am happy to report that we currently working on a new functionality that will allow you to pause the video during session.
App freezes up
Response from developer
Dear Saddened72, I am truly sorry to hear about the freezing issues you experienced and how it impacted your experience with the app. We completely understand how frustrating this must have been, especially when you were excited to begin your fitness journey with us. We recently identified and resolved a technical issue that caused the app to freeze for some users. The app is now fully functional, and we are confident that it provides the seamless experience we originally intended. I deeply regret that this problem led to your decision to cancel, as we would have loved the opportunity to make things right for you. If you are open to giving the app another try, please reach out to us directly. We would be happy to assist you and ensure you can enjoy the app as it was designed. Thank you for your honest feedback—it helps us improve and serve our users better. We hope to have the chance to welcome you back in the future.
After a week and paying $40 it doesn’t work
Response from developer
Dear BlueEyedJesus, I am truly sorry to hear about the issue you experienced with the app and for any frustration this caused. We recently encountered a temporary technical problem that affected video playback for some users. I completely understand how disappointing this must have been, especially after your investment in the app. The good news is that this issue has been fully resolved, and the workouts should now function properly without any interruptions. Please update the app to the latest version if you have not already done so. Additionally, I want to apologize if you did not receive a response from us sooner. Your feedback is very important to us, and we are committed to ensuring you have a smooth and enjoyable experience moving forward. If you encounter any further issues or need assistance, please email us directly, and we will prioritize your request. Thank you for your patience and understanding. I hope you will give the app another try now that everything is working as intended.
New Subscriber
Response from developer
Thank you for sharing your experience with us! I noticed your review did not include many details, but if you encountered any issues while accessing the workouts, I want to sincerely apologize. We had a brief technical issue that affected the video functionality for some users, but I am happy to report that it has been fully resolved. We are here to ensure you have the best experience possible. If you need help with anything or have feedback to share, please reach out to us. Thank you for your support, and we look forward to helping you on your fitness journey!
Doesn’t work
Response from developer
Dear RHorn97, I am so sorry to hear about the trouble you had with Days 2 and 3 of your trial. We recently experienced a temporary issue that caused videos to stop after the breathing segment, and I completely understand how this could have been frustrating. The good news is that the issue has been fixed, and the app is now fully functional again. We value your feedback and are committed to providing a seamless experience. If you have any further concerns or need assistance, please reach out to us. Thank you for your understanding, and I hope you will give the app another try now that everything is working as intended.
Video locks up after breath exercise.
Very unsatisfied.
Response from developer
Dear jimsfmr, I sincerely apologize for the frustration you experienced with the video locking up during your session. We understand how disappointing this must have been, and I want to assure you that this issue has been promptly resolved. The app is now fully functional again, and you should be able to enjoy uninterrupted sessions moving forward. Your satisfaction is incredibly important to us, and we truly appreciate your patience while we addressed the issue. If you encounter any further problems or have additional feedback, please do not hesitate to reach out to us. We are here to help and ensure you have the best experience possible. Thank you for giving us the chance to improve.
Pretty Good
Response from developer
Hi Heyburke! Thank you so much for taking the effort to write a review with your feedback. This is extremely valuable and we're already working on resolving the issues you have highlighted. We appreciate your support and will make sure to provide a 5-star experience for you with our next update. Have a beautiful day, Darius.
