I give this 3/5 stars (good and useful, but ready for improvement) and use it frequently!
This is a good App that improves the ability of citizens to report issues in town. City response to 311app notices is relatively quick.
Screens are simple and pull down menus cover a good range of topics.
Improvements suggested:
-indication of report status on summary screen and on map
-more detailed feedback from city staff (opened/notified/assigned/closed/postponed) appear to be only options. 'Closed' sometimes means rectified, sometimes means that the city is not going to to anything about it, resulting in a re-sent report.
-keep the option open for reporter to comment after work is done so that any missed items or offers of thanks can be made.
- if a duplicate report is being filed, allow the reporter to see the earlier file, and then have the option to simply add to the existing report- this would reduce the number of incoming reports on a per-issue basis.
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B. Stoyles
Dyi002
Mayor of Bond Street
Aantle12
Roth98765
