Waste of time and money.
The reading eggs customer service is shocking. After I wasted my whole morning following their useless advice trying to make the app work, I was told that it can’t be fixed and to cancel my subscription on iTunes and to subscribe again through the website. I asked for a refund so I can resubscribe and I was told that’s nothing to do with them and I need to now contact the iTunes and explain the whole situation to them. They can’t issue refunds for iTunes subscriptions and they are pretty much not interested.
The app is also very sluggish, often unresponsive and looks like it was designed in early 90’s. Login is required every time you launch the app which means my son cannot use it without my assistance. The sound comes and goes as it pleases as well.
It’s been a while since I’ve been so agitated that I actually took my time to leave a review. Well done reading eggs 👏
Response from developer
Hello, thanks for taking the time to leave a review. I am sorry that you have not been able to access your iTunes subscription. I have had a look back at the communication between yourself and our Customer Care Team and can confirm that we are still in open dialogue with you in regards to finding a resolve. Please email customerservice@readingeggs.co.uk if you would like to continue diagnostics.
Save the password!!!!!!!
Make it so the password is saved so I don’t have to re-enter it EVERY time! C’mon this is 2019 almost 2020!! We have the capabilities to do that easily now. It’s very difficult and annoying to enter the password every time! Sometimes it even makes me re-enter the password when the iPad goes idle or we leave the app (but it’s still open in the background and still running and logged in)! We love using Reading Eggs for our homeschool needs but for security and recent hacking reasons having a 16+ length password you have to enter every time gets really old really fast.
Also the other reason is the app itself can be kind of glitchy and slow at times or even lags. It doesn’t do this on the PC... so some optimization needs to be done...
Paying what we do for our subscription per year these are simple fixes... there are other learning apps and software out there with competitive pricing and content to be completely honest. If some of these simple optimization issues aren’t fixed in the near future, after our year subscription runs out I will probably switch.
Response from developer
Hi there, Thank you for your feedback. We are sorry to hear that you were experiencing anything less than a perfect learning experience for your little one. We have recently updated the app with some improvements to the login process as well as other bug fixes. We appreciate you patience and value your input. Kind Regards, Reading Eggs Team
No more tears!
Fantastically stimulating!!
My son and his friend who also has the app on his mothers phone, create games where the first to a specific level is the winner. I’m really pleased with the app and the contents, how it monitors their progress and updates the parents with ways to help!
My son is now first in his class for all things English, especially his reading and use of language! :)
Response from developer
Thanks so much for leaving such great feedback! :)
Brilliant app!
Response from developer
Hi there, It is fantastic to hear that your 3 children have responded so well to the Reading Eggs program over the years! We certainly agree that learning can be fun, and understand how important this can be for some children. Thank you for talking the time to provide feedback. We hope that your children continue to enjoy and learn while exploring the wonderful world of Reading Eggs! Kind regards The Reading Eggs Team
So happy I could just cry!
Response from developer
Hi there, It is so fantastic to hear that the Reading Eggs program has helped your daughter so much! We really do appreciate you taking the time to leave a review of your positive experience. We hope that you continue to enjoy the world of Reading Eggs! Kind reagards The Reading Eggs Team
Amazing
We also have my 3yo on it and she has learnt all her colors and letters through the Junior section and I’ll soon be starting her on the actual program to see how she goes. 😊
Response from developer
Hi there, Thank you so much for your feedback! It is good to know that your children are enjoying the program and learning to read at the same time. Kind Regards Reading Eggs Team
Great app when it works
I have two issues with the app which may affect whether I keep using it. Firstly it crashes fairly frequently, usually freezing on the loading pages. This means my kids having to repeat lessons which irritates them. Secondly there doesn’t seem to be any way to stop them from going into each other’s profiles and messing things up. They use different devices but can easily access each other’s profile from the reading eggs app. My youngest keeps changing his sisters avatar and my eldest plays on the beginner pack in his settings. It’s a big problem and unless it can be fixed there’s not much point in keeping the app for my youngest, which is a shame as he was quickly grasping the lessons.
Response from developer
Hello, thanks so much for your feedback! Please can you email our customer service team details regarding the issues faced? I am sure we can resolve this for you. The customer service email address is customerservice@readingeggs.co.uk
