DIB MOBILE User Reviews

DUBAI ISLAMIC BANK (PUBLIC JOINT STOCK COMPANY)

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Scam or Robbery Bank

If you’re thinking to open DIB account please read my honest review carefully. I’ve been using DIB for a long time and on 19th July 2024 I came to know that DIB is a scam and deducted money from a lot of customers for no reason, for me they deducted 400 AED which has already deducted on 13th June 2024.

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Thomasss0123

6 months ago

tstanding Services Overshadowed by Poor Software Management**

Despite its reputation for exceptional services, Dubai Islamic Bank falls short in crucial areas of software management. Their repeated failure to deliver timely updates, particularly during high-demand periods like holidays, reveals significant shortcomings in their operational efficiency. This negligence not only inconveniences customers but also undermines the bank’s credibility and trustworthiness. Such persistent issues suggest a deeper systemic failure within the bank's IT department, calling into question their ability to maintain a reliable and customer-centric banking experience.

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alshehyari3344223

7 months ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you.

Blocked in Belarus

I am overseas and can’t login to pay my credit card. What’s the point of blocking the app in certain countries that UAE has multiple flights per day to.

RichardLaRu

9 months ago

Credit card block

Walah not good customer service so many times I contact them to unblock my card but nothing at all even just to contact customer service is too much drama even one star it’s more for them

sasa azmy

a year ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details and transaction reference number details to assist you.

Predatory marketing

I’ve not been a DIB customer for over 10 years and I’ve tried to opt out of your marketing for years. Very poor marketing practice. Please stop spamming me.

PabloBFD

a year ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details and transaction reference number details to assist you.

Poor service

Under no circumstance use this bank, very bad service, if you are outside of country and need any help their response is <you need to visit our brach in Dubai>.

Zaebca igra

a year ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details and transaction reference number details to assist you.

Worst app in my life

One of the worst apps ever, with no features at all, I regret using this bank, never again

DarkHunter80

a year ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you.

Very poor banking service

I’m using credit card and when I am trying to register on app it’s not working
When I’m calling landline I cannot contact anyone it’s saying my card is blocked
Very backward banking services

pinial84

a year ago

Response from developer

Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you.

Apply pay stopped working?

I just updated to the new ‘alt’ version of the app. Seems mostly the same, a wrapper around a website rather than a full app (so same subpar experience), but for some reason my Apple Pay for my DIB card stopped working.

Caution advised before updating.

Mists bob

2 years ago

Response from developer

Dear Customer, Thank you for your feedback. Please write to us at contactus@dib.ae with your contact details to assist you.

Updates

Every time I got in the app it request to upgrade. It’s frustrating. Maybe do it only once every six months not every other week

evilspirit991

2 years ago

Response from developer

Dear Customer, We regret to hear this. We would like to learn more to improve your experience regarding issue you faced with the DIB Mobile App. Please write to us at contactus@dib.ae with your contact details to assist you.