Brainly User Reviews

Reviews Summary

Top reviews

App doesn’t even launch on a iPhone 7 Plus

The app itself doesn’t require any extra updates if your are using iPhone 7 Plus or Better iPhone but the app doesn’t even launch on my phone

Response from developer

Hi, Lovely to hear that you're enjoying Brainly, the Homework App. We also love helping you study! Hopefully you can give us 5 stars ⭐️⭐️⭐️⭐️⭐️ Armanda

LOVE, LOVE, LOVEEE!!

I use it for grade 11 physics and it’s amazing! I will admit that the formulas can be a bit different from stuff I’m learning right now BUT AMAZING FOR UNDERSTAND HOMEWORK QUESTIONS I DON’T KNOW!! There’s truly nothing bad about the app, great interface as well!

Do NOT purchase. Waste of money

I am incredibly disappointed with my experience using Brainly, and I have to say it is, without a doubt, the worst subscription service I have ever encountered. It was advertised as an intelligent, AI-driven platform, but not a single answer I received was remotely helpful or accurate. I expected a reliable educational tool, but what I got was far from it.

The responses I received were completely nonsensical and often irrelevant to the questions I asked. In some cases, the platform couldn't even attempt to answer my questions, which defeats the entire purpose of using such a service. Furthermore, navigating the website is a frustrating experience. It's cluttered and confusing, making it difficult to find what I need or manage my account. To top it off, canceling the subscription seems impossible, as the website offers no straightforward way to do so.

I feel that I’ve wasted both my time and money on Brainly, and it has caused me nothing but frustration. I would rate this service 0/5 stars if that were an option. It fails to deliver on its promises and is misleading in its advertisements. I would strongly advise others to avoid this platform, as it simply doesn’t live up to the expectations it sets.

Given how poorly this service has performed, I am requesting a full refund. I regret purchasing this subscription and would appreciate immediate assistance in resolving this issue.
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Response from developer

Hi Evangelina, We're sorry for any disappointment with the answers you've received on Brainly. If you see any incorrect answers, please report them on-site or to a moderator so that we can keep Brainly's answers of the highest quality! If you have any other questions regarding your payment, we suggest you contact us by sending an email to contact@brainly.com. Best, Julia

Brainy

I was just using the app then all of a sudden a van showed up some guy ran out and grab me I am writing this in his basement don’t use this app

Response from developer

Hi, Thanks for reviewing the Brainly Homework App. We'd love to hear more about the issues you've been experiencing. Please email us at contact@brainly.com so we can use your feedback to improve and help you study with an app that meets your needs! Best, Adrian

Best

It’s really good it has a ton of options but I gave it a 3 stars cause it’s really confusing

Mathematics

Extremely good

I Wouldn’t Recommend Investing in their Subscription Options.

I've been a subscribed member since 2021. I bought this because I needed help in school (obviously). However, canceling the subscription is nearly impossible. The website only suggests renewal or different payment methods—nothing about canceling. Many of my other subscriptions don't have this issue. All I have to do is go into the app store and cancel it. It's straightforward, and I don't have to jump through hoops to get results. I've read tens of forums, but I've only been met with the repeated problem of cancellation. I've contacted their supposed customer service but no results. I guarantee that on the day I publish this review, they'll send me the email I've already contacted. Once read somewhere, Brainly removed the option from their website. If this claim is valid, that is beyond diabolical. The greedy nature of these people is very evident. With Brainly, however, there is only a renewal option. In my eyes, this is a scam. You deceive customers into buying your product but make it a forefront battle to cancel. If you are considering purchasing the subscription, don't. You're better off saying after school at your place of education or investing in better apps such as Socratic, Mathway, Photomath, etc. They make it much easier to cancel and/or have better deals in general.
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Gorgeous😍

Very nice app! we can know answers by only scanning the questions. Really it is a Gorgeous app😍

Helpful

I love this app . It was too easy to log in and very helpful in my studies . We can also see textbooks who made this app thank you so much by using this app I become topper in only 6 days . It is very helpful : For you : 👍❤️❤️❤️💖💖

Este foarte rău dar măcar merge

Nu este bună aplicația fiindcă te pune să plătești să ai răspunsuri și înainte nu era așa

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