Customer Nico Tuzzolo
Pretty easy to navigate. I would give it a better rating, but I’m upset because my bank has Zelle, so I have to go through them, the Zelle app says “your bank has this feature so you have to use with them “ (paraphrasing) so I’ve had this bank account for two or three years, Ive had the same phone number for about two or three years, I’m the only person on my cell phone bill, they are willing to text me anytime they think there’s fraud or they need a verification that it’s me, but apparently I got denied Zelle through my bank because my bank CANT verify that this is my phone number…..
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Save my change
The CFCU app is awesome. Easy to navigate and understand. Thanks for the update to online bill pay. Making it easier to get to the full site. Save my change feature is excellent. I would like to suggest, making that feature show users how much they have saved. It would encourage members to save even more. Even though I have not taken the time to add all my change transfers, just seeing them certainly encourages me. I find myself now spending to insure there is change left to transfer. ⭐️⭐️⭐️⭐️⭐️
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Great app for a great bank
I recently moved to Northeast Florida in December 2023 and immediately started looking at credit unions in the area. Once I had reduced it to two, I looked at the app reviews. There was one clear winner: Community First. I have not been disappointed. The app is quick, easy to use, and reliable. It can handle anything from monitoring balances, managing transfers, paying friends with Zelle, and applying for new accounts. Community First has the same features as "big banks" but with a personal feel. I would highly recommend!
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App is almost not useable and in person service is worse
Password requirement is insane. Face ID doesn’t ever register. Auto pay setting is hard to find. Turned auto pay off and bank took two full payments in one month, twice. Had to repeatedly call to get reimbursed. Loan pay-off amount is easy to find, that’s a plus. Loan payment settings and access is extremely difficult. Self-serving account management needs better organization. The tellers at the Yulee, FL location are not experienced in auto loan pay off with two forms of payment. I had the private party buyer of my vehicle meet me there who was paying off half the vehicle. We pre-printed all lien release paperwork off of CFCU website just to have filled out to cover ourselves, not to file in any way. They wouldn’t fill it out or provide any receipt or proof of a pending lien release. Notary was extremely ridiculous. Had me sign twice in front of her right next to each other. Verified my SAME DRIVERS LICENSE 3 TIMES. I’m the same person I was 2 seconds ago with the same ID. It took the manager 15 min to accept my two forms of payment because my maiden name was on my debit card even though I had three forms of proof it was my maiden name. Worst experience at a bank. Don’t recommend.
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Excellent Credit Union
They are awesome, when VyStar went down they were sort of my families savior for a time. They helped us with a card with barely anything and have worked with me since the beginning. They have amazing programs and even better representatives. Elise is my personal favorite, although the Megan that works at our local one is pretty awesome too. I can not tell you enough how great they are, they help those that other places won’t touch. They are changing the way credit unions run one member at time.
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Save my change
The CFCU app is awesome. Easy to navigate and understand. Thanks for the update to online bill pay. Making it easier to get to the full site. Save my change feature is excellent. I would like to suggest, making that feature show users how much they have saved. It would encourage members to save even more. Even though I have not taken the time to add all my change transfers, just seeing them certainly encourages me. I find myself now spending to insure there is change left to transfer. ⭐️⭐️⭐️⭐️⭐️
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Horrible new update
I don’t know what happened but there was a horrible update. When I open the app you can see ALL MY ACCOUNT OPEN AND THE BALANCES. Which is a privacy and security issues. It used to be where you open the app and you click the account you want to see then it opens up. You guys need to fix this. The app is messing up because my accounts were not in order. They were switched around. Please fix this. Also when you transfer money, the font is SO BIG that when you scroll down it closes on you and can’t even see the accounts at the bottom of the scroll window. So you have to go back and do the action all over again. PLEASE FIX THIS.
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Constantly kicked out
This app every few times I use it will tell me to enroll in faceID which I am already enrolled in… I the settings set to “remember me”, and to use FaceID, but it never remembers, and FaceID isn’t permanent. And then I have to reset password because it tells me my password is wrong, and then when I reset.. it says I can’t re-use my old password… I think the app forces me to change my password every couple of months. It’s ridiculous.. and now after trying to use FaceID and then them asking me to enable it, and trying to put in my password twice I am locked out and have to call them.. but there is no number on the app screen. So ridiculous.
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Save my change
The CFCU app is awesome. Easy to navigate and understand. Thanks for the update to online bill pay. Making it easier to get to the full site. Save my change feature is excellent. I would like to suggest, making that feature show users how much they have saved. It would encourage members to save even more. Even though I have not taken the time to add all my change transfers, just seeing them certainly encourages me. I find myself now spending to insure there is change left to transfer. ⭐️⭐️⭐️⭐️⭐️
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Perfect for what I need.
I can’t say enough great things about CFCU’s online banking app. Although the setup process in the outset many years ago was somewhat difficult, I’ve found this app to be useful in countless ways. Whether it’s depositing, moving, transferring etc, it’s all available to use at the push of a few buttons. I believe it’s very user friendly and has a variety of options for your banking needs. The only reason I’m not rating it a 5 star is because of the wait times when I’ve needed to speak with a customer service rep. The wait times have improved the past year and hopefully they will continue to do so... I would highly recommend to CFCU members to try the App for themselves.
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