Additional Features Needed
The app is okay regarding basic functionality, however the omission of due-dates for C1CU related loans and credit cards has indirectly resulted in many late payments for me, and I’m someone who rarely has a late payment.
From the home screen, I would like to be able to see my due dates for all the accounts that are represented there, as a constant reminder of when they are due. I do not like the current set up which requires me to click a few different places to find it.
From the home screen, I would like to be able to see my due dates for all the accounts that are represented there, as a constant reminder of when they are due. I do not like the current set up which requires me to click a few different places to find it.
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Easier menu access, mobile deposit doesn't work
The new look overall is a good improvement, although I agree with other reviews that it is less private; immediately upon logging in, your account balances are visible. I prefer the old, more private, option of clicking on the account to see the balance. The new menu is good as well. I have had a lot of issues with the mobile deposit, though. I've had one success, another fails to accept the images (even despite trying a dozen or so times with new images each time), and my most recent that is printing this review won't even let me select an account to deposit to. Clicking to add account just takes me to a page that looks like an error and only says "add account" with no ability to click. I've restarted the app, logged out and back in, no luck. It's frustrating since I am not in FL and thus need to travel far out of my way to visit a partner branch to deposit in person. I wish there was some way to get help on the app but I can't find the option. Definitely wish we could have the more stable prior version back.
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Please make this app user friendly!!
It really loved the old app. It was easy to use and felt secure. I could easily pay my bills and transfer funds and know when and where my money was going.
With the update, the menu is overly complicated, not self explanatory, I can no longer transfer funds to pay my credit card. Even the help guide needs a help guide. I've been banking with Community first for years, mostly because it was low hassle. Now it's big hassle.
Please simplify this app. Make my transfers easier, my descriptions for transactions more clear, and make me log in every time I leave the screen. Or, go back to the old app.
With the update, the menu is overly complicated, not self explanatory, I can no longer transfer funds to pay my credit card. Even the help guide needs a help guide. I've been banking with Community first for years, mostly because it was low hassle. Now it's big hassle.
Please simplify this app. Make my transfers easier, my descriptions for transactions more clear, and make me log in every time I leave the screen. Or, go back to the old app.
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Horrible
You replaced the personal app with the business one. I now can no longer look at my account, cc or loans???? Why wouldn't you just replace the old biz app with the new one and personal with new personal? My I'd name is the same with both biz and personal since you made us change it from the account number. A few years back you canceled the biz app I believe for a few months making it a hue haste. You customer service and tech people are simply horrible!!!! The only reason I bank with you is the local bank people are nice. Rediculous! I need to look back on a cc purchase for a vehicle repair and now cannot go back to look at it. Wake up and test stuff before just letting customers do it for you. LAZY!
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August 8th update ruins this app!
I've enjoyed using this app ever since it came out. After this recent update on August 8th the app was completely changed around and almost makes it unusable and very inconvenient. Here are a couple of my complaints.
Loads slower now. Takes almost 10 sec where it was about 3-5 sec in the past.
User interface is horrible. It is not intuitive to navigate around the app and some features seem hidden now.
Feels less secure. Before the update the app would log you out if you left it to multitask and then ask for your password or Touch ID when going back to the app. Now the app stays logged in. I DO NOT like this.
You need to fire your app developers and hire an IT team who actually knows what they are doing!
I still love this credit union but if the app gets any worst it may be enough to make me switch to a more tech savvy company. We do live in a digital world after all.
Loads slower now. Takes almost 10 sec where it was about 3-5 sec in the past.
User interface is horrible. It is not intuitive to navigate around the app and some features seem hidden now.
Feels less secure. Before the update the app would log you out if you left it to multitask and then ask for your password or Touch ID when going back to the app. Now the app stays logged in. I DO NOT like this.
You need to fire your app developers and hire an IT team who actually knows what they are doing!
I still love this credit union but if the app gets any worst it may be enough to make me switch to a more tech savvy company. We do live in a digital world after all.
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Love it!
I'm not sure why the other users are not liking this new update. I think it is great! It looks so much more updated than the last app and is very easy to navigate. I haven't had any issues logging in after the first day it was launched. I know that anytime something changes there are going to be people who resist it. But this change is for the better! Kudos Community First!
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Horrible update
Who approved this update ? The look and feel is horrible and the privacy the old app had was way better. The app is slow to load and if your phone is not secured once you are on your information page it remains open for others to see . The initial login screen on the old app was user friendly and your account information was not widely displayed unless you went to your account ... I would suggest going back to the old look and feel with minor changes.
Why is there no back button or close button for each page you go on?? You have to keep clicking the menu tab to get off the last page you are on.
Also the forced update was not nice !!!
Why is there no back button or close button for each page you go on?? You have to keep clicking the menu tab to get off the last page you are on.
Also the forced update was not nice !!!
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HORRIBLE
I would give 0 but it wasn't an option! The latest update is horrible! I cannot believe it took 20 mins to just log in and then the system crashed. When I was finally able to get in to simply check my balance the layout of horrible. Not a good layout for a mobile device. Also when you close the app, it keeps you logged in. This is something the other version didn't do. I typically use the app about five times a day. I am so frustrated that you ruined a simple thing by making it over complicated and best of all not reliable. Things like this will make me look at different banking options.
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