Designed for members – it’s super-fast, easy and secure.
Use the My Southern Cross app to check your benefits and balances, request prior approval and submit online claims faster. You can also get access to online GP consults with CareHQ.
App features:
• Manage your health insurance policy on the go
• Check your benefits balances and see your cover
• Make claims* and request prior approval** for upcoming treatment
• View your policy documents and communications
• Access online GP consultations through CareHQ, 7am-7am, 7 days a week
• Update your contact details
• Check what you pay for your cover
• View and redeem member offers
*Policyholders only
** Prior approvals not available for members on the HealthEssentials plan.
To use the My Southern Cross app you need to be a Southern Cross Health Insurance member and be registered for My Southern Cross. By claiming through the app you agree to receive communications online in My Southern Cross.
By installing the My Southern Cross app, you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view and claims you make using the app are subject to your current policy terms and conditions.
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What's New in My Southern Cross
4.1.16
November 28, 2024
This release includes a new member offer with Cancer Society and an update to the Bailey Nelson offer. It also includes a fix for a performance related issue.
App is fine to check claims etc. But whenever you have to update the app logging back in requires you to add all your details again from scratch including your policy number which is very annoying. The app also wouldn’t for me recently and I just kept getting an error message rather than it saying update required. Overall a frustrating app to use with customer UX not really thought about. If i dont have to re submit all my details when my banking app updates why do i need to do it for a health insurance app!
