Petro User Reviews

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Bug related to email validation

I can’t login my email on App but it’s okay on the website. I doubt if there’s a regular expression validation process put into the app to prevent SQL injection. But it’s rejecting totally legit email address. Please check . Thanks.

ch.reviewer

5 months ago

Response from developer

Hi ch.reviewer, Thanks a lot for the feedback! we've implemented some updates after you've seubmitted your review. If you still see any error messages, please take a screenshot and send it to us via customerservice@petro-canada.ca or chat with us directly at www.petro-canada.ca/en/personal/contact-customer-service so that we can help you out. - Jo, The Petro-Canada App team

Can not login

I am not able to login saying Please enter a valid email address -- even if it is the right email. I am able to login to the exact same account in the browser but not in the app.

Paolo Gil

5 months ago

Response from developer

Hi, sorry to hear you are having issues with logging into the app. So that we can troubleshoot effectively, please contact customerservice@petro-canada.ca or chat with us directly at www.petro-canada.ca/en/personal/contact-customer-service so that we can help you out. -Sammy, Petro-Canada App team

Login is broken

The latest update keeps telling me that I need to login with a valid email address, even though I’ve been using the same one this whole time

Creative name1234

5 months ago

Response from developer

BUG

unable to login my email contains + character

YaziPk

5 months ago

Response from developer

Hi, we've let the developers know that you're encountering log in issues. If you encounter any other issues, please contact us at customerservice@petro-canada.ca or 1-800-668-0220 and we'd be happy to help. -Sammy, Petro-Canada App team

Poor points redemption experience.

Points redemption failed at pump after filling up.

M1_&$87

6 months ago

Response from developer

Hi, can you provide more details on what issues you are encountering? If you see any error messages, please take a screenshot and send it to us via customerservice@petro-canada.ca or chat with us directly at www.petro-canada.ca/en/personal/contact-customer-service so that we can help you out. -Sammy, Petro-Canada App team

Hates older iPhone users.

This app is pretty much useless to me now since their latest update limiting access to IOS 16.0 iPhones and above. Disappointed.

Atinuola

7 months ago

Response from developer

Hi, unfortunately we are unable to provide support for all OS versions of the app due to the lack of support from Apple. This decision is in line with our commitment to maintaining the highest security standards and ensuring the best possible user experience. To continue using our app without these issues, we recommend updating your device to a newer OS version. Thank you for your understanding. -Sammy, Petro-Canada App team

No 16.0 IOS

Not everyone has the most updated/newest phone that accepts 16.0 IOS. Not everyone has a spare 1500 dollars to waste on that. App should allow you to use older version.

Tubbycoon

7 months ago

Response from developer

App now requires IOS 16 or higher

I can't use my Petro Can app anymore ?! unless i upgrade my iphone ! no thanks !!

Salisbury@143

7 months ago

Response from developer

So much red tape

This is just ridiculous. Can’t even log into my account. Keeps blocking me. You try to do our reset password then you need security answers to security questions like you’re signing into your bank. Then locks u out 🤦‍♂️

Thanatos_Original

7 months ago

Response from developer

Hi, we're sorry you encountered some issues. The safety of your personal information is important to us. If you see any error messages, please take a screenshot and send it to us via customerservice@petro-canada.ca or chat with us directly at www.petro-canada.ca/en/personal/contact-customer-service so that we can help you out. -Sammy, Petro-Canada App team

Required to update but only iOS 16.0 or newer

I’m using iOS 15.7 system and now I can’t open the app because it requires an update. The update is only available for iOS 16 or newer and my phone doesn’t support. Now I can’t use the app any more because of this! Why? Please be inclusive.

zwang8