“Generator lost connection to OnCue Server” is its most normal state
My Kohler generator is hardwired into the house router, and connectivity between generator and home WiFi has been professionally verified multiple times. The App is almost always down (only occasional periods of connectivity) with error response of “generator lost connection to OnCue server..” The connectivity problem is on the OnCue server side, nobody has any answers to solve the issue and there is no real support to try and fix issue. The Kohler assumption is that the customer WiFi / generator is always the problem, but as already noted the home WiFi / generator connection is good. Essentially there is no reliable app functionality that comes with Kohler generators.
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