Okay app but... needs some work
Let me start by saying I love this app. It helped me find my first car. It’s really simple to use and helps the user find great quality cars for good prices near them. My issue with this app sadly, is the signing in issue. I sign in with my Google account, and started saving favorited cars there. Every time I enter the app I’m always signed out. And I have to sign in again. It’s annoying. Other times it signs me in with my Apple account, so now all my favorite cars are shuffled between two accounts. It’s frustrating and hard to keep track of. Lastly, the app crashes, A LOT. There isn’t a day when I’m on this app and it doesn’t crash. Like I said before, I really enjoy this app and wish these minor in-convinces could be fixed to make a good app a great app.
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No visibility into all fees, no quality assurance
The problem I’m about to describe is not unique to CarGurus. It applies to the whole genre of used car apps. If CarGurus wants to stand out, they should consider addressing the following:
I’ve been looking for a few months for a used car and sometimes the ‘good’ or ‘great’ deals on these apps are misleading. Just spoke with a dealer about a used car that appeared to be $1600 below market on a couple car apps. It was flagged as a “Good Deal.” They don’t mention on the app what I was only able to find out when I pressed the sales guy for details: there’s a $700 dealer fee, a $400 fee to process registration, and a $750 penalty for paying cash. The dealers are smart and have figured out how to game these apps to attract potential buyers with “Good Deals” and hopefully keep the fees hidden until the buyer is hooked on making the purchase. It’s frustrating and a fundamental flaw with these apps. The solution to this problem seems simple: require the dealers to list all fees along with the list price of the car, and factor those fees into the deal rating. Only then can a real comparison be done.
I’ve been looking for a few months for a used car and sometimes the ‘good’ or ‘great’ deals on these apps are misleading. Just spoke with a dealer about a used car that appeared to be $1600 below market on a couple car apps. It was flagged as a “Good Deal.” They don’t mention on the app what I was only able to find out when I pressed the sales guy for details: there’s a $700 dealer fee, a $400 fee to process registration, and a $750 penalty for paying cash. The dealers are smart and have figured out how to game these apps to attract potential buyers with “Good Deals” and hopefully keep the fees hidden until the buyer is hooked on making the purchase. It’s frustrating and a fundamental flaw with these apps. The solution to this problem seems simple: require the dealers to list all fees along with the list price of the car, and factor those fees into the deal rating. Only then can a real comparison be done.
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Response from developer
Hi there. Please note that we do not allow dealers to advertise prices contingent on down payments, financing or limited incentives. Please feel free to reach out to user_support@cargurus.com with the dealer you are referring to and we can take a closer look!
App needs a little something something
This app used to be really great. However in recent months I’ve seen issues with it I thought maybe it was just my phone but I got a new phone and still seem to have the same issues. Slow app asks if I want to sign in every time as it says I’m already signed in. If I look at a vehicle and try to hit the back button I have to go back to the main page and start my filters all over again. Just seems like maybe needs some updates I’d like to see it go back to how it was in 2018 that was the best set up for the app. Make it different than all the other car apps. Other than that I still use the app it’s a better set up than true car. The picture format is better than all the other apps by far so I’m still giving it 5 stars because it’s the app I use the most
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Postcode
Have tried twice to change my postcode but to no avail they still haven’t changed so whenever an enquiry is sent it still saying some random postcode.....!!
Great app but prone to bugs
I think this is one of the best apps when searching for a car...or was. I used the app a couple years ago to buy a car and the app was fine. Now the app has many bugs. The most glaring issue is that cars that I favorite don't always show up in the favorites section - and it's not bc they were sold. Depending on my sort option "best deals" "lowest price" "lowest mileage" etc I will get different results. A car will show up under one sort option but then be nowhere to found under another sort option. I'll also get price drop notifications on cars that were favorites but again cannot be found on my favorites list. It's a bit maddening. Wish they could fix these bugs bc the app is still better than most - but now it's unreliable which is a deal breaker.
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Very satisfied
During this time of COVID-19 car shopping could be life threatening. I would never shop 300 miles away from home. I was able to find very good deals. When I made the final deal I had 2 dealerships competing and both were giving better deals. I drove right to a place where I knew the vehicle I wanted was located, and if it didn’t look like the pictures or the Carfax report was not good I was able to quickly move on to the next place. No long driving thru car lots and dealing with salesman.
I also attempted to sale a vehicle on this app, that wasn’t as smooth as the buying process. I ended up selling it within an hour on Facebook Marketplace. However, this was an older vehicle with a lot of miles.
The app itself has some glitches. Sometimes frustrating, but really didn’t hinder my search.
Thank you CarGurus for this app
I also attempted to sale a vehicle on this app, that wasn’t as smooth as the buying process. I ended up selling it within an hour on Facebook Marketplace. However, this was an older vehicle with a lot of miles.
The app itself has some glitches. Sometimes frustrating, but really didn’t hinder my search.
Thank you CarGurus for this app
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