I don’t want the subscription
I was happily scanning pictures but when I went to access them, the subscription screen popped up. Maybe I took too many photos. My bad! I’ll go delete some files. Except, it won’t let me out of the VIP subscription screen. Maybe I’m dumb and can’t find the x? I’ve clicked everywhere. I don’t want to get VIP I just want to access what I’ve accessed a hundred times before.
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Buyer beware ! Upgrade or they downgrade you!
Bought the full pricey version with OCR feature and automatic upload to cloud services. Suddenly, all functions are downgraded. Contacted support, no reply. I only get ads to invite upgrade at 50CAD per year! Yeah, right. Find another solution with a more trustworthy vendor….
Was good... annoying advertising
Paid for this App, now they are asking me for a subscription and they advertise this everywhere. It is a good App but will not give more money. Update July 2022: they still advertise a subscription almost everytime I open the app EVEN IF I BOUGHT THE APP ... annoying ... 1 less star.
Response from developer
Hi there, Thanks for the support. Just to let you know that all the features you bought previously will still be unlocked for you. You will not be forced to upgrade to the subscription to keep using Scanbot. The Subscription will open up more features for you in the future, but please do not feel forced to Subscribe. Best regards, Charles
Committed the cardinal app sin
Inadvertently pressed a ‘restore purchases’ button in-app and with no warning functionality was severely limited in an attempt to railroad me into a yearly subscription.
I understand moving to a subscription model but tricking users into an ‘update’ or ‘restore’ that strips out functionality is a sly and dishonest tactic.
I’m not usually one for a inordinate focus on change management, but in this case, the SwiftScan team require a lesson in communicating change.
I’ve used this app for many years, and supported by paying for a pro version in the early days.
Removing the functionality I paid for, regardless of how long ago, is dishonest. Will be looking for alternatives.
I understand moving to a subscription model but tricking users into an ‘update’ or ‘restore’ that strips out functionality is a sly and dishonest tactic.
I’m not usually one for a inordinate focus on change management, but in this case, the SwiftScan team require a lesson in communicating change.
I’ve used this app for many years, and supported by paying for a pro version in the early days.
Removing the functionality I paid for, regardless of how long ago, is dishonest. Will be looking for alternatives.
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Too expensive no way
The app bombards you within 5 seconds of opening the app to immediately upgrade to their premium version at a cost of £38 a year! Then you click no and it’s asks you again so you click no then because you did not pay them £38 there and then they fill your screen with ads this is all before even seeing if it’s any good. Sure ask me once if I want to upgrade after I’ve had a chance to use the app but demanding a £38 payment for a upgrade withi. Second of using the app is hostile and gross
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ScanBot customers left wanting
I bought ScanBot Pro (the original version of this app) and had the understanding that when it changed to a subscription model I would still have access to all the features I paid for - over the lifetime of the app. While this has been true I have often been bombarded with adverts for the subsections service I do not want it need when starting the app - affecting my use of it when I just want to scan something. Recently this worsened with lots of access to some of the features I had paid for and relied on as well as banner adverts everywhere. I contacted support, who told me that a solution was being worked on and offered me a month of the subscription service in the meantime. I will wait for a fix to arrive within a month and then reconsider my continued use of the app.
Developers - treating your existing customers well is the way to ensure they remain customers in the future. Please fix this issue as a priority.
Developers - treating your existing customers well is the way to ensure they remain customers in the future. Please fix this issue as a priority.
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The best scanner
For the past decade I have been using scanbot as my main scanner and files storer. I purchased the pro version with confidence it will be worth it and so far it has never failed me. Love being part of such excellent and useful app. Thank u~!!
Great app but need to honor previous paid full version without reminders
I purchased the previous version before swiftscan became subscription based. We need a way to completely disable the splash screen when entering the app. It makes the product I purchased almost unusable because the whole point of the product is to quickly be able to open and start scanning right away or access my files which I have scanned. Please provide an option for classic members to not remind about the subscription splash screen.
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Was one of my favorite apps, until.,,
I bought this app many years ago and really enjoyed the speed and accuracy of the scan function. But then they changed the name, and now every time I open the app it prompts me to upgrade to the subscription version which - as I see it - offers absolutely nothing that I need. It getting really frustrating to use the app now that I need to dismiss an upgrade prompt all the time.
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Have paid app and still get ADs every time I open
I purchased this app a while ago when it was called something else. Then when the company that currently owns it now bought it,and change the name to SwiftScan, it seems every time that I open the app it asks me to upgrade to VIP for a charge even though I purchased the highest tier available at the time years ago. I’ve reached out to SwiftScan about this issue and they told me to click the top left restore button. however, this does not resolve the issue and I still get this ad every time I open the app. The whole purpose of me buying this app is because it opens fast,But now I have this stupid extra step I have to click through every time I open this app making it not so instantaneous. This is shady business practices and apple as well as customers should be aware what kind of company they are dealing with. Very disappointed!
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Response from developer
Hi there. We appreciate your feedback on this matter. The upgrade pop-up is designed to inform about the app's new features, but it should never be intrusive. We'll be sure to share your thoughts with the rest of the team.
