Constantly surprised by newly pay-walked features
I purchased the full version of this app in 2017 and have used and recommended it constantly since then. Or at least I did until a year or two ago when I was told by a friend that the “amazing and affordable scanner app” wasn’t quite as affordable as I told them.
Each time I open the app I’m met with fewer features available to me because they are now part of the “VIP” annual subscription. When I bought the full version in 2017, it was with the promise of full access to the app and all future updates/features. I understand that perhaps, in hindsight, the creators realized that a $8 one-time purchase wasn’t sustainable…but also promising full future use and taking it away isn’t a great way to treat longtime customers.
Will it be likely that I’ll find a cheaper full-version app that has the same features? Probably not. But at least I’ll be going into that app knowing the actual future costs of usage. The way the price and feature changes were handled here with no warning to longtime paid users that they would lose features unless they paid again has soured my impressions of what was once a very solid and reliable app.
Each time I open the app I’m met with fewer features available to me because they are now part of the “VIP” annual subscription. When I bought the full version in 2017, it was with the promise of full access to the app and all future updates/features. I understand that perhaps, in hindsight, the creators realized that a $8 one-time purchase wasn’t sustainable…but also promising full future use and taking it away isn’t a great way to treat longtime customers.
Will it be likely that I’ll find a cheaper full-version app that has the same features? Probably not. But at least I’ll be going into that app knowing the actual future costs of usage. The way the price and feature changes were handled here with no warning to longtime paid users that they would lose features unless they paid again has soured my impressions of what was once a very solid and reliable app.
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Response from developer
Hi there. We deeply appreciate your feedback and we'll be sure to share it with the rest of our team. Thank you for taking the time to share your thoughts.
Constant upsells screens
I supported this app by buying it (and paying an additional fee to unlock OCR) back in its early days, and although I was sad to see them go to a subscription model, they maintained the feature set for existing (paid) users, so I was happy. However, the past couple months, the app constantly interrupts my workflow by showing a splash screen stating that I get to keep my current features, but I can also pay for the VIP subscription. So I’m deleting this app and never giving this developer another dime, which is a shame since it was a really good scanner app.
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SwiftScan wants your money
I WAS a happy early buyer of this app. Developer has increasingly tried to push existing past purchasers to a subscription model that includes small additional features. The app then started interrupting users each time it is started, seeking an in-app purchase to convert to the subscription model. Now the app is removing existing features and locking those features unless the user updates to the subscription model. I don't need a subscription to snap an image of a document. This will be the first purchased app that I delete. Wonder if I can request a refund - it would be nice to see their latest sales push cost them users and money.
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All documents lost
I have been using this app for over 1 1/2 years ever since my wife passed away and I scanned all the death certificates and all the documents and everything needed also this last year I got sick and had all of my medical records scanned my Covid tests my vaccine records blood tests health reports doctors reports all the things that I need to be in contact with including all the bills that I need to pay for medical expenses had several hundred documents scanned in and sorted. Then all of the sudden the application locked up put a red screen when I restarted the iPhone all my documents were gone and there is no back up. Do not trust this application these were some of the only copies of my documents that I had and I just assumed they were backed up to the cloud including a property that I had just purchased and I urgently need to get a document to the bank for tax purposes and it’s all gone
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Response from developer
Hi there. We're so sorry to hear of this trouble. Please contact support in the app through the Menu > Support to see if there is anything that we can do to help. Thank you.
Subscription Not Recognized - Double Charged
Long time user of this app and was willing to commit to an annual subscription to support development and growth. Opened up the app today and was prompted to subscribe to “VIP” and all the previous features I have under active subscription were gone. Restore subscription would not work and I was actually able to “subscribe” and now have two active annual subscriptions. My original is at $24 and new one is at $35? Hmmm… how is that even possible unless something was changed in the app. Requested refund for higher priced sub from Apple and still have existing sub and still not getting sub features. Too bad… really good app but useless without sub features. If it does’t get fixed going to report to apple and ask for refund for existing subscription.
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Used to be better
I bought this when it was scanbot. They updated to a subscription that allows you to keep your features but hides them to try to get you to upgrade. It is a useful app and works well. I purchased 100 fax credits and only used 30. The other 70 disappeared from my account and they are trying to get me to buy more. After emailing support, I am 2 months in and they don’t respond other than to say “we have received your note and will respond.” I loved the app until the recent changes and moved it from 5 to 3 stars.
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Powerful and easy ocr. Want a more robust import feature.
Thank you for making a really nice app. Mainly, I am looking for a scan/ocr app to easily apply ocr to existing documents on iOS. SwiftScan does it and does it very well: powerful ocr compared to my experience with scanner pro and scan hero. I love the in-app text search after ocr.
I wish for a more robust import feature, where I can easily import in SwiftScan from all three sources (camera scan capture, existing photos, existing documents) into one file, like PDFpen scan+ by Smile did very well before they discontinued ocr. Compiling scans from different sources into one file is currently a pain.
For your R&D reference, the first step in my workflow is compiling the scan from different sources like hand-written notes, photos and existing docs (add, remove, reorder pages and make light edit). Then ocr my compilation, export the file, create a hyper-link to the file, reference that link on calendar, continue to work and add to the file at a later time from again the same three sources of camera, photos and documents. It will be so nice if I can make SwiftScan my one and only stop in compiling my scans/notes. I appreciate any insights and tips.
I wish for a more robust import feature, where I can easily import in SwiftScan from all three sources (camera scan capture, existing photos, existing documents) into one file, like PDFpen scan+ by Smile did very well before they discontinued ocr. Compiling scans from different sources into one file is currently a pain.
For your R&D reference, the first step in my workflow is compiling the scan from different sources like hand-written notes, photos and existing docs (add, remove, reorder pages and make light edit). Then ocr my compilation, export the file, create a hyper-link to the file, reference that link on calendar, continue to work and add to the file at a later time from again the same three sources of camera, photos and documents. It will be so nice if I can make SwiftScan my one and only stop in compiling my scans/notes. I appreciate any insights and tips.
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Scan Receipts straight to the cloud very nice and Easy to use
This app is excellent, ez to use and never lose a receipt ever again. Only trick is getting receipt to lie flat and best to take photo against a contrasting background
Workhorse!
I’m most likely one of the many iPhone users to try every last productivity app the App Store has to offer. For me personally I have to scan and organize dozens of documents for work. I’ve played around with every scanning app, file manager, and general PDF management app in the App Store and let me tell you Scanbot does the job of at least 3 or 4 apps combined. The quality of the scans are amazing, the file management features are incredible, sharing options, markup, etc all top notch. Security was a huge plus also(nothing is stored on their servers, you have the option to password encrypt any file you please. Throw in the fact it’s a fax machine with very reasonably priced in app credits and what you got is a solid, reliable, secure powerhouse of a productivity app! Would highly recommend to anyone looking for this type of app.
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Response from developer
Thanks for your nice and detailed feedback! Best regards Bennet
watermark :(
i’ve been using this app for four years; genuinely my favorite scanner app ever. over the years, features have been paywalled, but the basic, easy-to-use functionality was the same, so i personally didn’t mind. however, the app has recently added a WATERMARK to all the scanned documents, only removable through a separate payment, making it virtually unusable for submitting important documents, especially as everything is now online. two stars because it is still unmatched in terms of user interface, but i’m really sad that i basically can’t use this app anymore.
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