My credit card has been charged and I have no car park
The owner of the car park I booked accepted the booking and said she would meet me to give me access. Now a day later is saying that she no longer wants to rent it out. Parkhound has already taken the payment for a month and a deposit of $200 on top for a key security deposit.
This app needs a serious overhaul
This app is so hard to use. I don’t know if I’ve ever experienced it using an app that is so dysfunctional it’s almost not even worth trying.
When you look in specific areas, you can’t even put a date range for search in, and when scrolling through the different car spaces, sometimes, even though you were clicking on a different spot, the physical listing doesn’t even change, and when you try and click the button to go back, it is so far up the top left-hand of the screen and also sitting on top of a function for the phone itself, most of the time the back button doesn’t work
I tried to make a booking and it told me that the owner of the car space had to confirm the booking and then the next morning I received a confirmation and the owner of the car space hadn’t actually confirmed and that park Hound had confirmed on their behalf, which then meant I had been charge for the booking and I couldn’t even use the space. And while I did get a refund. The multiple times that I have physically tried to contact Park hound asking questions, I have never had a response. You need to lift your game.
And one more thing. You need to put in height restriction limits for physical car spaces. Probably one of the most important things when you are a company renting out garages through third parties
When you look in specific areas, you can’t even put a date range for search in, and when scrolling through the different car spaces, sometimes, even though you were clicking on a different spot, the physical listing doesn’t even change, and when you try and click the button to go back, it is so far up the top left-hand of the screen and also sitting on top of a function for the phone itself, most of the time the back button doesn’t work
I tried to make a booking and it told me that the owner of the car space had to confirm the booking and then the next morning I received a confirmation and the owner of the car space hadn’t actually confirmed and that park Hound had confirmed on their behalf, which then meant I had been charge for the booking and I couldn’t even use the space. And while I did get a refund. The multiple times that I have physically tried to contact Park hound asking questions, I have never had a response. You need to lift your game.
And one more thing. You need to put in height restriction limits for physical car spaces. Probably one of the most important things when you are a company renting out garages through third parties
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Poor app - very laggy - not in sync with website
I tried the app first and it wouldn’t let me create a listing. I switched to the website and was able to create the listing, but it took 5 days to show up in the app. Even now when I try to edit the price or any other detail in the app, it either won’t save the change or it automatically shuts the app down. Very frustrating experience - we’ll see if it improves or the listing at least generates some income.
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