Leave a Review LogTen Pilot Logbook
Tiresome
From the moment I first started subscribing, I had all kinds of issues with a program that was supposed to make my life easier. I contacted tech support years ago to address an issue I had with certain hours inexplicably not being counted. I got a strange response with someone from support attempting to show me that it was working fine while simultaneously attaching a file that reinforced the fact that it still wasn’t counting those hours. I eventually through hours of troubleshooting figured it out on my own, but it was emblematic of what was to come. When it works, it works, but for such a high priced program, it should work better than it does. For a while sync was (and honestly still is) troublesome. And my latest issue post update, is that the iOS app won’t even open if I don’t have an active Wi-Fi connection. It just crashes. I’m now at a point where I am seriously considering just using a spreadsheet because this is getting ridiculous.Show lessMatzoballz
Developer Response
Hello Matzoballz, thank you for taking the time to leave this review and sharing your feedback. We're sorry that you had an issue a few years ago. Being an app made by pilots, and designed for pilots, we are happy to report that LogTen certainly works offline, if this is not your experience, we would like to connect with you directly to make sure we can get you up and running as a matter of priority. Our Fantastic Support Team will be standing by on the other side of support@coradine.com, or alternatively via the Help Menu in LogTen. We look forward to hearing from you! // Blue Skies, Team LogTen.Best integrated digital professional logbook available
I have been using LogTen Pro since 2017 and it has gotten better and better. This latest update takes out the differences that can occur in the app on your phone and on your iPad (for instance) when using iCloud or Dropbox. This new version allows for sync between platforms within seconds and both iPhone and iPad (for me) now are a mirror. Also, LogTen Pro’s integration with FC View for those of us that use it, is such a time saver and makes having your own digital logbook a dream to use. Highly recommend this for anyone starting out. Also, printing your logbook for job interviews or reports for resumes is the best in the business. Get this app.Show lessB192742
Developer Response
Hello B192742, thank you sincerely for taking the time to share your feedback and leave this review, the team loved reading it! We're thrilled that you are enjoy the new syncing included in our latest "Lightning" release, as well as LogTen's integrations and reporting capabilities. If you ever need anything, or have any feedback, our Fantastic Support Team is always standing by on the other side of support@coradine.com, or via the Help menu in LogTen. // Happy Landings, Team LogTen.Would like to see a more polished interface, and importing on iOS
Would like to see some optimization to the interface (particularly on large screens). The layout of the logged flights is not compact at all. Would be good if there was a compact view that could be toggled. Also, I’d like to be able to generate reports with just the fields I select, instead of have to choose from layouts that they’ve made.
Huge problem, lack of import options using iPad or iPhone. Instead, you MUST have a desktop mac. Honestly, after hand entering flights, and after trying the RosterBuster export workaround (which frankly, I have to go into the imported flights and clean up the data a lot), I’m not sure I’ll continue with the subscription after this year if import support isn’t implemented. Too much work.Show lessJaredC55555
Developer Response
Hello JaredC55555, thank you for sharing your feedback and taking the time to leave this review. LogTen was designed to be compatible with all screen sizes, including Split Screen on iPads, thanks to extensive User Research and Pilots’ feedback, but we are always listening, and we would love the opportunity to connect with you directly to listen to, and document your feedback. In addition, generating reports with selected fields is certainly possible using our powerful Dynamic Reports, our Fantastic support team will be standing by on the other side of support@coradine.com (or through the Help menu in-app) to offer assistance in setting one up, and looking into any Schedule Import issues that may arise. We look forward to speaking with you! // Tailwinds, Team Coradine.iCloud sync buggy
I pay for the package that lets you use the app across your iphon/ipad & mac. It is considerably more for the package that allows access on your mac, and as much as I enjoy using it on my ipad and iphone, the icloud sync is pretty useless. I’ve followed their troubleshooting tips and have even contacted customer support several times and the blame always goes to “it’s problems with icloud”. I don’t buy this, I have plenty of other apps that sync across icloud with no problem and for the money you charge that’s not a satisfactory reason for why my logbooks don’t sync. If it really is an issue with icloud invest in a server and remove icloud from the equation, god only knows, as everyone who pays for your logbook we certainly pay enough, especially since it’s just about as expensive as a foreflight subscription which includes a digital logbook, which surprise surprise has no issues syncing. Stop resting on your laurels and improve, your prices have certainly gone up since what they were before so now fix these issuesShow lessJeff.B.Apple
Mixed feeling over mixed operation
I absolutely love the app … HOWEVER… I use the app every time I go to work so I only had the basic subscription. But then I figured it would be easier to manage on an iPad, but I didn’t have one yet, so when I bought an iPad I upgraded my subscription. The cloud rarely allowed my iPad to get all the current information I put into my phone and I wound up not using it. So when it came to renew my subscription I attempted to downgrade back to the basic plan, and while my subscription says basic now I was charged the full $130 ($140 w/ tax) for the premium! I am NOT happy right now. I called Apple Care and they said the only thing they could do is cancel my entire subscription and then wait for everything to clear then repurchase the app on the basic plan. I love been flying for 15 years. I waited until I had over 5,000 hours to buy this app, and it took me 6 months to enter my paper logbook into this app. I cannot afford the kind of time it would take to input the over 8,000 hours I have now. I just want a refund of the $50 that I’m owed now being back on the basic plan.Show lesssilent_wulf_13
Developer Response
Hello silent_wulf_13, thank you sincerely for taking the time to leave this review and share your feedback. We're happy to hear that you're loving LogTen, and we're so sorry to hear about the frustrating experience. We understand there's a few things going on here, and we're dedicated to making sure that you are 100% satisfied. First things first; know that your time spent entering your hours was not in vain. For added redundancy, we encourage you to create a new manual backup (instructions can be found by searching for "back up" at support.coradine.com) to ensure that this data is secured. Second, please get in touch with our world-class support team at your earliest convenience so that we can take a look at your account and subscription and get everything straightened out there. Once that gets worked out, we'd be more than happy to take a look into sync settings to make sure everything is up and running. We're standing by and looking forward to hearing from you! Cheers, Heather & Team CoradineAWESOME! 100% Recommended for Airline Pilots
I cannot say enough how much stress left my life when I finally made the switch to Log Ten Pro. I am a captain at SkyWest Airlines and used a different electronic logbook software for 6 years before making the switch. I was first impressed when I messaged their support to fix a simple date issue and I received a reply within 10 minutes. The issue was fixed and they even offered to upload my CSV files for me to create my new logbook. I previously used MCC Pilot Pro (now: Crew Lounge AERO). I never once was able to sync my schedule without error messages, a 7 day wait for email or their software going out for weeks at a time. It was like pulling teeth to get my logbook updated. Now, the process is insanely easy and it just works. This software was worth every penny and I can’t recommend it enough for those looking for a software that just works with ease.Show less999Capt
Developer Response
Hello 999Capt, welcome aboard! We're so happy to hear that you're loving LogTen after making the switch, and we look forward to a long and prosperous future serving as your professional pilot logbook and beyond. We're pilots ourselves, and we've been pioneering the electronic logbook market all the way back to 2003 with the first offering of LogTen for Mac. Our entire team is dedicated to making sure that we continue to provide the most professional, beautiful, easy to use and functional app possible, and our world-class support team is always standing by to ensure that all your questions, suggestions, and feedback is received and taken care of. Please don't hesitate to reach back out to us anytime! Blue skies and tailwinds, Heather // Team CoradineExpensive subscription model for absolutely 0 new features
No new features have been released in a few years. $100+ per year for an app that could improve so much but they just won’t add any new features. Especially ones I’ve messaged about 4+ years ago. They advertise an amazing support structure.....but if they’re app worked as advertised they wouldn’t need to rely on their support structure to justify paying $100+ per year. Edit: In response to the developers reply - “thousands of updates and improvements” sounds like something that should be included FOR FREE when you purchase an app, not justify $100/year. ForeFlight charges same process and they have a logbook that works exactly like yours, but comes with so so so so much more. You need MAJOR updates, not little tweaks. You sent out an email recently about “now we can show 117 limits”...YOU COULD DO THAT 4 YEARS AGO NOTHING HAS CHANGED!!! And hows that split screen coming along? I requested that 4+ years ago and said it was “coming” but nothing yet. Horrible service. Definitely not worth the money. Find something else. Anything else. All these reviews say the exact same thing.Show lessscottmccall
Developer Response
Hi again Scott, thank you for your continued enthusiasm for all things LogTen related. We can tell that like us, you’re passionate about high quality software. We don’t expect anyone in our company to work for free, so as we continually make sure LogTen works up to our high standards with the current and one prior versions of macOS, iOS, iPadOS, and all the different equipment requirements, we do rely on our subscription service to make this possible. But that’s not all. We’re also constantly improving and innovating new features, connectivity, the internal database, reports, hosting live webinars, and providing first class support all along the way, just to name a few. And you’re right, LogTen has been able to calculate FAR117 Limits in a couple different ways for quite some time now, but new in 2021 (included in our 2020.3 Falcon release in January) is an enhanced FAR117 Duty Monitor that incorporates automation based off individual settings and schedules to make pilots lives even easier. We’ve also recently integrated with Pilotbase (May 2021), and introduced Widgets and an Auto-Duty feature (July 2021). Our 4.6-star average rating across 6.8k reviews speaks for itself, and we’re more than happy as always to connect with you again anytime to address your specific questions and concerns. You can reach us by emailing support@coradine.com directly, or you can go through the Help menu within the app itself. Looking forward to hearing from you! Tailwinds, Heather & Team CoradineThank you Kenny!
I almost never write reviews, only when it’s warranted and I must say that I’ve been extremely impressed with LogTen Pro as product but as well as their customer service. The responses I receive are quick, detailed, and points me in the correct direction. Recently I had a more complex issue and came across Kenny who was patient and extremely helpful as we corresponded a few times back and forth. Ultimately he went above and beyond to resolve the matter and I’m very grateful that he was assigned my case. Thank you Kenny!Show lessAZ Fanboy
The logbook you want!
You may need or want the small logbook if your just getting started in aviation but as soon as you start taking aviation seriously you’ll want this log book app. Simply put it does everything you could ever want. It does so much more then just logging time and helping you keep a neat an organized logbook. It can calculate your time to complete an 8710 in seconds. It’s easy to know how much you flew in the last 6, 12, or 24 months so you can update your time correctly for your next FAA medical. It helps you know when you’ve accumulated the time required for your next ticket. It can most importantly help you create a great logbook when you need to present one for such an occasion as a job interview. I know it was an enormous help when I got an opportunity to interview with a major airline, yeah I got the job.Show less320 Driver
Developer Response
Hello 320 Driver, thank you sincerely for taking the time to leave this review and share your feedback. On behalf of all of us, huge congratulations on your airline job! We're so happy to hear that LogTen Pro has been there to help you throughout your aviation career, and we look forward to continuing to serve you for many years to come. Don't forget to keep making those backups, and anytime you have additional feedback for us we'd love to hear from you. You can drop us a line by emailing support@coradine.com or by going through the Help menu within the app. Tailwinds and happy flying! All our best, Heather & Team CoradineRacist email.
I’ve been a loyal customer for years. Last week this company sent the most racist email I’ve ever received.
1: I won’t be shamed for my race - I didn’t choose it.
2: This company should have the right to say what they want and their customers have the right to not put up with it.
I’ve moved my subscription to Safelog and won’t be coming back - especially knowing that some of my subscription fee would be going to Black Lives Matter, a racist organization.
Cute reply. No, that was NOT the full email. You missed all 5 links that followed his signature block - including the link, “75 Things White People Can Do for Racial Justice”
If it were “White Lives Matter” and “75 things Black People Can Do for racial Justice”, would it be racist? How about another of your links, NAACP? If it were the National Association for the Advancement of White People, would that be racist? Race shaming white people will not get the change we need. This divisive garbage regurgitated by your CEO is classless and shameful. Until we all see each other as “people”, not “white people”, “black people”, “brown people”, “(insert color here) people”, racism will unfortunately continue. ALL Lives Matter! Bezos can spew the same racist filth because he has no competition. You, sir, do - among many, Safelog.Show lessSkeptical John
