Sentara Health Plans

October 10, 2024

Various improvements and maintenance.

September 19, 2024

You can now opt to receive text messages and manage text consents; you can also opt to go paperless for your Explanation of Benefits (EOBs) even if you have our Medicare product.

August 14, 2024

•We made it easier to sign up by preventing duplicate accounts. •You can now use special characters in your email when registering your account. •We improved how you can request and retrieve your username across all plan types.

June 12, 2024

•We made it easier to sign up by preventing duplicate accounts. •You can now use special characters in your email when registering your account. •We improved how you can request and retrieve your username across all plan types.

May 10, 2024

• Enhanced Registration Process: Our system now verifies if new registrants already have an account, preventing duplicate registrations and keeping your entry smooth and hassle-free. • Access Your Member Guide Easily: The digital Member Guide is now accessible directly from the plan documentation section. Download and share it as needed. • Smart Document Display: We've updated the app to smartly show or hide documents based on availability of your specific documents and the Member Guide. This makes finding the information you need simpler and faster. We hope the improvements we have introduced streamline your experience and ensure you have quick access to essential resources.

March 22, 2024

We've made some improvements to our app: • We renamed the “Share Card” button to “Print/Share Card” and moved it to a spot that’s easier to access. • Updates have been made to ensure eligible members are correctly displayed. • Fixed a problem where you couldn’t save your choices in the app. • "Contact Us" on the sign-in page now works without errors. • We hope these updates make your experience smoother and more enjoyable!

March 8, 2024

Here's what you'll find in our latest update: •Accessibility boost: Enhanced features for visually impaired users to ensure easier navigation. •Reduced load times: Your Member ID card loads faster than ever. •Sleek display: No more odd-looking Member ID cards - everything is neatly aligned now. And there's more. We've ironed out some small bugs and enhanced features throughout the app to make your experience as best as it can be.

February 13, 2024

Members can now select how they want to receive important plan documents and information. Members can also elect to turn on FaceID or touch ID. Additional bug fixed and enhancements.

January 18, 2024

Minor cosmetic updates & defect fixes.

January 10, 2024

The Sentara Health Plans (previously known as Optima Health) app has a refreshed look. You will continue to login using your existing username and password for access to your Member ID Card, Claims, Deductible information and Find a doctor.