Unable to pay premium on the app, it just keeps saying
Unable to pay premium on the app, it just keeps saying “the service is currently unavailable. Please try again”. I tried doing it on the website and when I click Pay My Premium it does nothing. I tried emailing them and all they can say is use chrome and don’t block pops. I already tried that and it didn’t help. I sent them another email and they sent the same so called solution back even though I told them that didn’t help.
Now we cannot change opt PCP in the app or online. It just shows all doctors you select as not accepting patients. My wife called to have her pcp changed. A day later I see she still hadn’t had her pcp changed but they changed my pcp to the one she wanted. Aaargg so frustrating.
Fix the pay my premium and fix it so you can choose a pcp again.
Now we cannot change opt PCP in the app or online. It just shows all doctors you select as not accepting patients. My wife called to have her pcp changed. A day later I see she still hadn’t had her pcp changed but they changed my pcp to the one she wanted. Aaargg so frustrating.
Fix the pay my premium and fix it so you can choose a pcp again.
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