Cool features but fatal flaws
While this app has several cool features you cannot trust it when it comes to scheduling service. I’ve had my Genesis for 3 years and started to receive notices that I’d need to pay hundreds of dollars to keep the app working. At about the same time I received a service notice that I had two recalls that needed to be fixed. I signed up for service (the first spot not available for more than a month) and arrive only to find they’d already completed this service nearly a year earlier. Why was it still prompting me to do it. Also the service schedule I’d see when on my car was completely different than what the app said. I did not pay to renew this app. I can live without remote start. Listen to the service advisor and ignore what the app says about service.
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Response from developer
We appreciate your feedback and understand your frustration. We're constantly working to improve our app and your experience with it. Thank you for sharing your thoughts on the scheduling service, we will take this into consideration for future updates.
App Has Car Stuck in Valet Mode
Just purchased a 2025 GV80 Prestige after being a Mercedes customer for years. While setting up our profiles, the car went into Valet Mode and locked us out of the entire system. The app says the car is NOT in Valet Mode no matter how many times we delete, re-download, refresh, etc., and because the app is the only way to get the car OUT of Valet Mode, we had to return the car to the dealer to try to figure it out. If you go to the customer support forums on the Genesis website, there are many examples of this exact issue with some customers waiting months for help from Genesis. The app also does NOT have a refresh button even though every time I log in it gives me a refresh button message. I am SO disappointed in this experience and feel like we may have made a mistake purchasing a Genesis.
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*Disappointing Experience so far with [Genesis app]*
I'm having issues with [this GENESIS app] on both my iPhone 12 Pro Max (256GB) and my husband's iPhone XR (set up as second driver). Despite multiple logins, the app hasn't updated my vehicle's location in over a day. I've received incorrect notifications (e.g., "car unlocked" when it was actually locked) and the app doesn't save my settings to the car. The only information it seems to store is my car's VIN number.
I've tried using the app while sitting in my newly purchased 2025 Genesis GV80 Prestige (bought on June 22, taken possession on June 25), but app doesn't appear to communicate with the vehicle effectively. The lack of a refresh button and failure to update information make the app nearly useless. Hoping for a prompt fix!
*Rating:* [no stars, but the App Store requires minimum 1 Star]
I've tried using the app while sitting in my newly purchased 2025 Genesis GV80 Prestige (bought on June 22, taken possession on June 25), but app doesn't appear to communicate with the vehicle effectively. The lack of a refresh button and failure to update information make the app nearly useless. Hoping for a prompt fix!
*Rating:* [no stars, but the App Store requires minimum 1 Star]
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