Leave a Review Genesis Intelligent Assistant
App Has Car Stuck in Valet Mode
Just purchased a 2025 GV80 Prestige after being a Mercedes customer for years. While setting up our profiles, the car went into Valet Mode and locked us out of the entire system. The app says the car is NOT in Valet Mode no matter how many times we delete, re-download, refresh, etc., and because the app is the only way to get the car OUT of Valet Mode, we had to return the car to the dealer to try to figure it out. If you go to the customer support forums on the Genesis website, there are many examples of this exact issue with some customers waiting months for help from Genesis. The app also does NOT have a refresh button even though every time I log in it gives me a refresh button message. I am SO disappointed in this experience and feel like we may have made a mistake purchasing a Genesis.Show lessPepperSalsa
*Disappointing Experience so far with [Genesis app]*
I'm having issues with [this GENESIS app] on both my iPhone 12 Pro Max (256GB) and my husband's iPhone XR (set up as second driver). Despite multiple logins, the app hasn't updated my vehicle's location in over a day. I've received incorrect notifications (e.g., "car unlocked" when it was actually locked) and the app doesn't save my settings to the car. The only information it seems to store is my car's VIN number.
I've tried using the app while sitting in my newly purchased 2025 Genesis GV80 Prestige (bought on June 22, taken possession on June 25), but app doesn't appear to communicate with the vehicle effectively. The lack of a refresh button and failure to update information make the app nearly useless. Hoping for a prompt fix!
*Rating:* [no stars, but the App Store requires minimum 1 Star]Show lessSmittyroonie
Great App - A couple suggestions though…
Another suggestion for the talented development team. After sending a request could the response messages have “SENT” “SUCCESSFUL” “UNSUCCESSFUL” or other summary response displayed prominently at the top of the message above the wordy explanation of the request result. All that information is good but it’s difficult to glance at you phone or Apple Watch and find the word “success,” etc. to quickly get the result of requests. If, for example, a request is unsuccessful then the user can drill into the tiny details for more information. I think it’s safe to assume the user knows which request they are receiving a response to.
The tiny spinner on the refresh button is way too small. It’s difficult to determine if it’s spinning and if you happen to send another request when it is you’ll get the error message stating another request is pending. Perhaps remove the spinner from the button, and/or make it larger or different so it’s clear what state the spinner is in. Also, activate the spinner for all types of requests. Also, it would be nice to be able to access the climate presets without having to use the climate start/stop button. Sometimes I accidentally send a start request when all I wanted to do is modify the presets. Otherwise, developers, nice job!Show lessthe tv streamer
Developer Response
Thank you for your feedback! We appreciate your suggestions about the spinner and accessing climate presets, and will definitely consider making improvements in future updates. We're glad you're enjoying the app overall!App does not work well for me
I love all the features available in the Genesis app. However, mine profile settings, specifically the option to sync your phone calendar with the app, has not been working for me. I do not like my calendar events coming to me via the app so I have turned off that option in my profile and hit save—-at least a dozen times. With in a day or two (sometimes less) my calendar events start coming to me through the Genesis app again. When I log into my settings the option for Calendar Sync is checked on again. No idea what’s causing this but it’s frustrating. I have also tried multiple times to save my home and work addresses in the location Favorites. In spite of always hitting Save after entering these locations within minutes both are gone from my Favorites. ☹️Show lessShoekeng
Developer Response
Thank you for your feedback! We apologize for the inconvenience you've experienced with saving changes and syncing your calendar events. We will look into this issue to ensure a smoother experience for our users in the future. If you still need assistance please reach out to our Genesis Customer Care at (844)-340-9741 or write to us (with a screenshot of your issue if possible) at AppsTeam@hmausa.com. Please include your VIN and/or Case # which will help us gather more details about your issue.Does not save changes
I have requested through the app that my calendar events not sync with the Genesis app multiple times and saved them multiple times yet after a few days, it always stays sending me my calendar events through the app again.
Also, I have saved my home and work addresses in the favorites over three times and it does not save these locations.
Overall I don’t think the app is necessary. All I really need is remote start. I wish that automatically just started the heated seats and steering wheel when temps are below 50-degrees like my Chrysler vehicle. I am the primary driver of my genesis, so I don’t need multiple settings or preferred drivers.Show lessDeveloper Response
Thank you for your feedback! We apologize for the inconvenience you've experienced with saving changes and syncing your calendar events. We will look into this issue to ensure a smoother experience for our users in the future. If you still need assistance please reach out to our Genesis Customer Care at (844)-340-9741 or write to us (with a screenshot of your issue if possible) at AppsTeam@hmausa.com. Please include your VIN and/or Case # which will help us gather more details about your issue.G90 Remote Start using App
How I miss the days when I could just tap my key fob and my car would ALWAYS start and not tell me “remote start with climate control unsuccessful” after waiting 3 or more minutes for a response. It takes 4 or more tries to get it to work (and it’s not a phone/Wi-Fi/internet problem). Most times there’s a problem with the server. When it does work the maximum running time is 10 minutes. On a cold day in New Jersey you need longer than that to warm up a car. So just start it again you say… which means I have to go through the whole remote start headache and deal with the multiple “unsuccessful” scenarios. I used to be able to connect to my Google assistant to start my car through Genesis but even that was taken away and is no longer available. There’s more problems with the app than you would expect, especially since you are paying for this service once you pass the free trial period. Wait until you find out that you have to subscribe to one option ($100) in order to make the other option (remote start $100) work. I guess that’s the price you pay for having a LUXURY car. It’s still hard to get over seeing someone start their Corolla with a few clicks while I am forever waiting for my G90 Ultimate 5.O to start.Show lessRHarrisonz
Developer Response
Dear RHarrisonz, Thank you for sharing your feedback with us. We apologize for the inconvenience you've experienced with our remote start app. We understand how frustrating it can be when the service doesn't meet your expectations. Our team is actively working on improving the app's performance, including the response time and server reliability. We appreciate your patience and understanding as we strive to provide a better experience for you. If you have any further concerns, please feel free to reach out to our customer support team. Thank you for your support.Not bad, could be better
I’m new to Genesis and the App. I like the features of being able to remotely lock doors, start AC, check on charging but I wish the app automatically updated car status in real time when I open it. If I forget, I’m looking at old data.
It’s also buggy showing my car located in a place that’s almost 70 miles away. I don’t know how to update this. It also gave me a scare the other day when I was trying to start a charge and I was getting system maintenance issues and it showed my car at 0%! I was actually at 30%. It fixed itself after maintenance update but I had to go out and manually start the charge again. Hoping issues are resolved so I can give a 5 star rating in the future.Show lessAndi805
Developer Response
Thank you for your feedback, Andi805! We're glad to hear that you're enjoying the remote features of our app. We understand your concerns about the delayed car status update and the inaccurate location. We apologize for any inconvenience caused and assure you that our team is working on resolving these issues. In the meantime, please feel free to reach out to our support team for assistance. We appreciate your patience and hope to provide you with a seamless experience in the future.Horribly broken currently
This app is so broken right now, not only can’t I not reset my PIN (it goes in a loop when I go to reset sending me back to he beginning of the reset process)which is required all of a sudden, but the functionality to submit a bug in the application is broken because you can’t submit due to the submit button being blocked by the keyboard which you can’t minimize. On top of that you go to the genesis website so that you can contact the company and the login function is broken. This is with an updated app on a new phone without any type of oddities. Just a complete breakdown of the services and support on multiple facets.
Genesis wants to sell luxury cars but can’t do the most basic of quality control on their application? I think they have a long way to go and this is a disappointing setback.
Please contact me and resolve the issues and I’ll happily update my review to reflect as much.Show lessJ T $
Developer Response
Dear J T $, Thank you for contacting us. We would like to gather more information about the issue you are facing. To assist you better, please contact our Genesis Customer Care team at (844)-340-9741 or send us an email at AppsTeam@hmausa.com along with a screenshot of the issue (if possible). Kindly provide your VIN and/or Case # in your correspondence. This will help us to investigate your issue more efficiently.Lacking quality of experience and technical excellence
Overall the Genesis app leaves me wanting much more. The quality of experience is far from the app offerings with Porsche and Tesla vehicles.
Problems
- The app looses connectivity with my 2022 GV70 monthly. I need to call into support f on r instructions on how to restart Genesis Connected Services in the car each time
- At odd hours, you can open the app and find that planned maintenance means that you can’t use the app. Can’t recall last time I used a mobile app with planned outages.
- When things do connect, the screens load slowly and it can take over 5 seconds actions to reach the car.
- Sending a location to the car isn’t integrate with iOS share actions. You need to search the point if interest in the Genesis. Usually I’m looking at locations in Google Maps and what the share action like what Tesla supports.
Highlights
- The utility offered by the app, when things work, is broad. You can control climate, doors and even profile seatings.
- Viewing the vehicles current range on the starting page is handy!Show lessADD2SFO
Developer Response
Thank you for your valuable feedback, ADD2SFO! We apologize for any inconvenience you've experienced with the app. We are constantly working to improve the quality of the Genesis app, and your input helps us identify areas where we can enhance the user experience. We appreciate your patience and understanding as we strive to provide you with a seamless and efficient connectivity experience. We're glad to hear that you find the app's utility useful when it is working properly, and we hope to exceed your expectations in the future. Have a great day!Genesis App
App is terrible. Delay time to start car is too long. Car starts with a/c mode despite being in Minnesota in winter. Multiple trouble tickets opened but no one can fix issues. Software update costs $25 but Genesis Concierge says it is free at a Genesis dealership during scheduled service. My PUGI Genesis in Downers Grove Illinois could not update. I am very disappointed in the technology aspect of Genesis.
I appreciate the developers response but I do not believe you read my comments. The A/C mode stays on in winter. The settings are correct. Trouble tickets were opened to address this but 2 years later it still does not work. It’s great that everyone says the software update is free with scheduled service. You should tell your dealers that as my dealer as noted above could not update for free.Show lessBobby Genesis
Developer Response
Hi Bobby, we're sorry to hear you've experienced issues with our app. Our team is constantly working to improve the app's functionality and we appreciate your feedback. Regarding the delay time to start the car and the a/c mode, please make sure your car settings are properly configured. As for the trouble tickets, our support team will do their best to assist you and resolve any issues. The software update is indeed free at a Genesis dealership during scheduled service, and we apologize for any confusion caused. If you have any further concerns, please don't hesitate to reach out to us.
