Leave a Review Genesis Intelligent Assistant
APP vs Remote startup
The APP is great for a lot of things like sending addresses to your car, and seeing what might be wrong with the car.
My issue is the REFRESH CONNECTION. The app doesn’t allow you to just one button start anymore. It is steps and some of them you have to repeat 2-3 times to get it to work. I love my car and the app is sleek but it requires too many steps just to start the car. And that’s if it doesn’t fail to connect/start. The older version was less steps and didn’t have the refresh that doesn’t refresh on its own.
Suggestion: Add an auto refresh that runs concurrent with the app or add an remote start to the Key FOB.
Side note: Add in XM radio to the package vs separateShow less007bh
Developer Response
Thank you for the feedback, 007bh! We appreciate that you find our app great for many things. We're sorry to hear that you're experiencing issues with the refresh connection and the multi-step process for starting your car. We're always looking for ways to improve our app's functionality, so we'll definitely take your suggestions into consideration for future updates. Thanks again for sharing your thoughts!Refresh NOT
My Genesis app has not refreshed in 4 day now. Up to that point that I had it (2 weeks) it worked great, a little lag time but acceptable. I closed all my browsers, Turned off and back on my phone. I deleted the app and reinstalled it logged on and it still showed 4 days ago with the same mileage and fuel of what I had then. I gave the app 3 stars because I like the app. I see that a lag time bug fix update was a month ago…I think you need to call the exterminator again. I appreciate the quality and effort put into the app but if you don’t know how to fix these issues…phone a friend.Show lessfreedomfightr67
Having issues? Your car connected services could be offline.
I was so frustrated thinking this was an app issue. Husband deduced that all of the connected services were offline in the car’s brain. Modem needed reset. He called Genesis and they had him hold MAP and SETUP to reboot modem. He was on the phone with them so you may have to call for something to reset. Hoping the review helps someone. App works as it always did now including climate, calendar and weather. Hopefully Genesis sees this and can send some sort of memo in the app to reconnect if you’re having trouble. Happy Genesis camper once again.Show lessDana0804
Slow and often doesn’t work
First, I’m confused that several reviews I’ve reviewed trash the app yet there’s a 5 star rating. Something is weird. If my review shows more than 2 stars, Genesis is changing reviews. This app is awful. The only thing worse is the service. I’ve had to call close to a dozen times for problems with this app and eventually they almost always tell me they’re going to have to escalate the issue and I’ll hear from someone in up to 5 days. Not once have I heard from anyone. I have to eventually call myself and spend another 30 minutes doing the same trouble shooting. The app is ridiculously slow and about half the time it won’t work. Genesis, if you’re reading this, I’m confident Lexus, Mercedes, BMW, Cadillac and Acura aren’t worried at all about you becoming a real competitor anytime soon.Show lessDado Dallas
Less useful, still wonky
The refresh is nice, but you removed features which were nice to have. For example, it was convenient to have the outside temperature on the front page. It was also convenient to have the map search on the front page, where I could quickly send an address to the car. Try a better refresh, please. And you app needs to be more unified in the different pages; still wonky.Show lesshonest thinker
Slow and often doesn’t work
First, I’m confused that several reviews I’ve reviewed trash the app yet there’s a 5 star rating. Something is weird. If my review shows more than 2 stars, Genesis is changing reviews. This app is awful. The only thing worse is the service. I’ve had to call close to a dozen times for problems with this app and eventually they almost always tell me they’re going to have to escalate the issue and I’ll hear from someone in up to 5 days. Not once have I heard from anyone. I have to eventually call myself and spend another 30 minutes doing the same trouble shooting. The app is ridiculously slow and about half the time it won’t work. Genesis, if you’re reading this, I’m confident Lexus, Mercedes, BMW, Cadillac and Acura aren’t worried at all about you becoming a real competitor anytime soon.Show lessMore Feedback
The most recent update fixed the PIN token bug. Good job!
I figured out how remote stop is supposed to work. After you press the “Climate Start“ button and the request is processed, the text on the button changes to “Climate Stop“. “Climate Stop“ makes even less sense than “Climate Start“. Perhaps it’s a cultural thing and it makes sense in a Korean context?
So that’s how it’s *supposed* to work. Here’s how it works for me. I have two Genesis vehicles. When I send a start request on vehicle one, the text doesn’t change to “Climate Stop“. But if I switch over to the second vehicle, that vehicle says “Climate Stop“. So then I can’t stop the first vehicle, and I can’t start the second vehicle. Force quitting the app didn’t help. I had to delete the application and reinstall it to clear this state.
Still can’t start my G70 with the seat warmers on. Would love to see the same granularity available in starting options that is available for the GV80.Show lessdave34286
Update FAIL…has been improved…still needs work.
The January 2023 update was an utter failure. Genesis customer care reached out via email and had a work around. That didn’t work. Then, after reporting the workaround didn’t work, they contacted me by phone. We found another workaround that was successful, and Genesis has since sent another update to the app, though I am not willing to attempt Face ID to see if it worked. I do not have to change my PIN daily anymore, however the app is still VERY slow to load at higher use times of the day. It takes approximately 3 minutes for the app to load, about a minute for the app to accept my command to request the remote start, and then the usual minute or two for the car to start. So up to 4 minutes to complete a task that only took 20 seconds before. Previously after I made the request I just closed the app. Now I have to stay in the app until I see the message that the request was received, or else the request seems to get lost. I can get my remote start request now, it just takes too long compared to what it was before. We lost functionality for a prettier app? Not worth it.Show lessMelstall
Developer Response
"Hello Melstall, We apologize for any inconvenience. Please make sure your device is using iOS Version OS 13.6 or higher and upgrade to the latest version, 3.0.3 and confirm your issue is resolved. If the issue still exists, please reach out to Genesis Customer Care at (844)-340-9741."Still not a reliable app
Reviewed this a few months ago - problems connecting to server (not a problem on user end). Genesis has still not addressed the server problems. When it works it is great - but often you will be better off using your remote to remote start without the additional benefits of the pre-programmed settings because the app will just continue to fail to login/connect. Very surprising that Genesis has not done something in light of all of the reviews identifying the same problem over and over again.
** Developer indicates update to app to correct issue. Will try and advise.Show lessBriman 2015
Love the car, hate the app
Genesis makes great vehicle. I’ve owned my 2019 G70 for a year and a half now and it’s great. However the app is absolute trash. I would say remote start on average has worked 6/10 times since I’ve owned the vehicle (362 remote start actions logged since ownership). Out of the 60% of the time it works it still takes 2-3 mins for the car to start after pressing the remote start on the app. Very frustrating. I keep my vehicle software and iPhone up to date at all times so no blaming either of those. Recent app re design has made things even worse, for 2 weeks now every time you press remote start it tells you your pin is expired so you have to make a new one every time you get on. This app has been awful since I’ve owned the car with no sign in sight that it’s going to get any better. I plan on switching to a 3rd party remote start soon especially at the rates Genesis is charging.Show lessJaybeastin76
