Leave a Review Genesis Intelligent Assistant
Latest update helps but be careful!
Overall a great app, The latest update fixed a number of issues including “lock and start” so auto start will still work even if car is unlocked.
HOWEVER - it will lock and start if your keys are in the vehicle. Effectively locking you out. You can use the remote unlock but it won’t work until the auto start sequence is finished and the car shuts off. So you may be stuck for up to 10 minutes. Note, with the remote unlock it will only I luck for a few minutes the. It locks itself again so you almost need to be standing right next to vehicle for auto start to work.Show lessGrundiggy
Needs real improvements
I recently purchased a 2019 Genesis G70 elite. I’ve download this app and have played around with some features like remote start remote lock and unlock features there is substantial lag after command has given usually around 3 to 4 minutes it takes for these commands to be performed after being initiated also when I check vehicle status information page is not refreshed. And takes a long time to refresh it just buffers and will say things like trunk unlocked car unlocked when the car has been off and locked overnight.Show lessTheShit12345
Remote start with seat heat & defrost
This should be an option on all. There are forums written about this subject. Not one owner/customer objects to having these options. Genesis needs to figure this out. Heck, charge money for an update if you have to.***
***I’d advise against charging more as there are even more forums basically dating back to 2010 about how Hyundai “nickels & dimes” customers/owners with gadgets, add-ons, features, options, etc.Show lessBrent Dampier
Only OK
While several of the features are handy and seem to work well (vehicle status, remote start and lock; haven’t tried others like scheduling service yet) the calendar feature will not pick up the event location. Sending the event location to my car for navigation is useless because the app, when it sees a location at all, uses my current location (wherever I am at the moment.) Fixing this would make the app a 5 star app.Show lessah ah shh
Functional, but not great...
I like being able to remote start my car, lock/unlock doors, etc., through my iPhone and Apple Watch. However, sometimes it takes several minutes, or doesn’t happen at all (yes, while the iPhone and car in cellular service areas).
I should only need to open the app on the phone via Face ID once, not again to send commands.
On the Apple Watch, once the watch is unlocked, I shouldn’t need to put my PIN in to send commandS. If it’s safe enough for Wallet to operate that way, should be good enough for my G70.Show lessVxAngleOfClimb
Nicely working app
Easy to use and reliable app. It offers basic features remote features. I hope that in future they will add some more. It works decent stable. But definitely they have speed-up to 60s between send command to the car and respond, it’s too long!pkb83
Service is terrible
The App stopped working for 2 weeks I made multiple calls to Genesis They simply blamed their Bluetooth vending and refused to have a manager call me back despite multiple calls to their customer service department. I got in conflict with the dealer who sold it me. They got the same treatment from a Genesis. Beautiful car. Disgusting service. Mercedes, BMW and Lexus would have been all over this. No luxury hereShow lessAnother ripped off dude
Delete/Download AGAIN...
2+ years of ownership into a $56k Genesis G80 and am still having persistent issues with this app! Blows my mind that for remote services this REQUIRED software “solution” still has nonstop errors and doesn’t complete tasks that competitor vehicles for 1/3-1/2 of the cost can do EVERY...SINGLE...TIME! Am exhausted with the Genesis phone service line which are nothing more than call-center clerks with no technical ability or answers to REAL questions. If ANYONE at Hyundai/Genesis is reading this please understand that despite building a wonderful solid vehicle...this experience alone will be reason for me to NOT buy a GV80 when the time to make a trade happens. You’ve had 2 solid years with me as a dedicated customer to get this right...and here I am being told “sir, software will NEVER work 100% correctly” by your own people. Totally unacceptable!Show lessBrosef13
Broke app with last update
With last app update, can no longer remote start the car. Keeps saying “error- failed on server side”. Typical Genesis tech, with every update, something always breaks and it takes them anywhere from 2 weeks to a couple of months to fix.
Update- turn off new “quick start” feature, then everything works fine once again.Show lessDanr54
Is annoying when it should be useful
This app strives to be an intelligent personal assistant, but I’d fire any assistant that provided such useless “help.”
The calendar integration is beyond infuriating as it gives multiple alerts for everything in the calendar even if there is no location data. This means I get way too many alerts given the number of meetings and calls I schedule. For goodness sake, give me an option to tell it to ignore those with no defined location.
If I didn’t need the app to remote start the car, I would remove the app completely and use only the owner’s website.
I work for a software company and we strive not to make the mistakes I see in this app every day. I love the basic idea of what the app -should- do but there are so few things it does well that the app is, at best, useless to me.Show lessflyme
