Leave a Review Genesis Intelligent Assistant
Disappointing
Overall the functionality of the app is fantastic. However the app is always encountering some issue where I cannot open it consistently. I’ve only had my vehicle and this app less than 60 days and cannot remember the last time I could use this app on back to back days without it crashing or some user traffic problem. To date I’ve not been able to use the app for 5 days. I do like that the app does offer Genesis accessories but I can’t get to it to order! Argh!!! Please address this!!Show lessEmthethird
Fantastic Cars, Dismal App
Recently bought a GV60 to join our existing Tesla that we’ve now owned for 4 years. It goes without saying that the Genesis has a far superior build quality. However, the usability and experience of the app is fairly terrible.
Genesis, you all have an opportunity to capture a huge market with your HKG EGMP platform… there are so many little things you could do to streamline the usability of “intelligence” of the apps. For one, normalize the naming convention and make the digital key much easier to set up, take a note out of Teslas book, please. No need to reinvent the wheel!
Checking on my EVs charging status should not be limited to 15-20 daily requests only, that’s ridiculous! What’s the point of having a paid connected service then?Show lessdavid3558
Not great, usually does the job
The UI of this compared to the Hyundai app is pretty disappointing given this is the premium brand. But my biggest gripe is the lack of service most times, and inconsistent service as well. Remote start request can be near instant one time and take 2-3 minutes the next. Or 5 minutes go by and you get an unsuccessful request for no reason. My other big complaint is the very disappointing Watch interface, there’s no point in it at all. If I try to start my car from the Watch it tells me to log in on my phone. So for the Watch to work, I have to have the app open on my unlocked phone which will already be in my hands… see the problem? Makes no sense. And to add to that, the watch requires my pin to complete the request. Too many redundancies. Still use the app often, and love my Genesis, but not likely to renew the subscription with these issues.Show lessJCamShep
Developer Response
"Hello JCamShep, We are sorry for any inconvenience you are having. We would like to get more details about the issue you are facing. Please reach out to our Genesis Customer Care at (844)-340-9741 or write to us at AppsTeam@hmausa.com. Please include your VIN and/or Case # which will help us further troubleshoot your issue. "Quality car, poor app
This App is so frustrating - whatever you do don’t let it access your calendar. Mine gives me constant notifications about events in my calendar showing random locations sometimes hours away telling me to ‘leave now’ . When you get the pop-up’s you can’t close them so then I can’t access anything else. Everything is too many button clicks away. After a few years of this being out, the bugs should be ironed out by now.Show lessElanMike
Disappointed with Genesis GV80 vehicle and software app
In 2021 I had owned a Hyundai Palisade for just over a year and was quite happy with it. On a visit to my for a routine maintenance procedure I was told there was a favorable repurchase program in effect and I decided to “upgrade” to a Genesis GV80.
What a mistake!! One month after taking delivery the transmission fatality failed! It took over month to have it replaced!! Since then I have a series that f problems with the battery “ mysteriously”
going flat and resulted in a replacement being required after one year after a number of visits to the dealership where I was told there was nothing wrong with it! The software that is supposed to offer a wide range of “useful” features is a nightmare to use and extremely unreliable.
Overall been a very disappointing purchase and one I will not be recommending!!Show lessJAM YNWA
Frustrations
After owning my Genesis for six months, there are many features that keep me very frustrated. Such things as being unable to lock my car without the fob in my possession. I should be able to send my husband out to lock the car without the fob. Also that the garage door opener does not work unless the car is turned on often times my car will be sitting in the driveway and I need to bring it in or out but the garage door will not open without my purse on my possession. Also, I should be able to lock my doors by using the interior lock buttons after I’ve open the door to get out. Nope. And just since I’ve received my notice for my first service appointment needing to be scheduled, everything starts happening very oddly, such as the auto hold setting is turned on, and I don’t know how to turn it off. Love the cars looks. Love the way it drives. But there are many things in the design that should be adjusted and changed for future production.Show lessS-Nana
Developer Response
Hello S-Nana, we are sorry for any inconvenience you are having. Learn more about remote functions in your app in this video: shorturl.at/eBKT8 If you still need assistance, please contact our Genesis Customer Service at (844)-340-9741 or write to us at AppsTeam@hmausa.com and include your VIN/case number so we can further investigate your issue.Cant look for my cars location on Iphone 13 pro max
I have been trying to get this fixed I thought it was my issue , tried uninstalling and installing several times but the location finder does not work on my phone it works on the iPad so its not my accounts issue . Can the developer please fix it or let me know how i can fix ittejas14292
Continually tells me my car is unlocked in my garage
I will get 30 plus notifications through the night about my car being unlocked in my garage. This needs fixed. It’s a great feature but one notification is plenty. I don’t want to lock my car in the garage and shouldn’t have to.
Hope this can be fixed I see others complaining too. Otherwise this app is pretty terrific as is the Gv70Show lessFreegroomer
Add ability to customize notifications
It’s a great app, but I enabled the notifications and I get “it’s warm out cool your genesis” maybe 5 times a day, and multiple notifications about my calendar for the same appointment even though I have apps that do that for me already, without generating multiple.
I really would like ability to customize which notifications I receive so I can silence the ones I don’t need and only get important ones.
Other than that app is fine. Please also don’t auto enroll me in data collection - dealer specifically said they don’t sell my data but that sours my experience when the app says “we will share your data with third parties” so that was a lie. Not the devs fault or issue with app
Funny enough I just got ten notifications when I opened my app when I went to check writing this review.Show lessThorzzzzzzzx
No heated/cool seats or window control from app
Update Sept 6, 2021.
The app is not working at all. 0 Stars.
First, let me start by saying this is my second Genesis purchase within three years, and I’m disappointed that the app still doesn’t offer the following options. Controls for heated and cooling seats as well as window controls. 1. When I remote start my car there should be options to select which seats in my flagship Genesis G90 as well as the other models that will be heated or cooled from the app. There’s nothing worse then sitting on cold seats in the winter or hot seats in the summer. 2. There should be an option to control the sunroof and windows as well. Both Old and Young Luxury owners desire better features.Show lessscan your sector
