Leave a Review Genesis Intelligent Assistant
Slow
It’s slow. You have to reset the app before using so you can’t leave the app open. Remote starts are slow and sometimes just don’t happen. I’m not sure if it worth being tracked and spied on by their privacy policy.
Update: Received an email about my
Review which asked me to make sure my OS was updated and I was using the latest version. I’ve always been updated. The new version is the same features with a different layout. Unfortunately, server issues still exist. I also had to deny the app access to my calendar and delete and reinstall the app. This was because the app would notify me constantly about events in my calendar that I don’t drive to. No option to turn it off. Once again the privacy policy is to collective and it still has a slow response, slower than 3G. It is unreliable even when the car is 15 feet away in the driveway. It’s disappointing to send a request to start the engine, heater, defrost, and seat heat on a freezing morning, then walk out the front door and find out nothing happened as requested. Using the key fob works better.Show lessmonkyflyboy
Developer Response
Hello, We apologize for any inconvenience. Please make sure your device is using iOS Version OS 13.6 or higher and upgrade to the latest version, 3.0.3 and confirm your issue is resolved. If the issue still exists, please reach out to Genesis Customer Care at (844)-340-9741.Great features, app update required reinstall
I have only been a Genesis owner for a few months. But I’m really impressed with the app. I’ve only had experience with the Icon service Infiniti dealers often install and this is MUCH better. The update that happened recently is much better in design. Doesn’t feel as out dated but the auto start still feels insecure. I never know if my car will start. You also have to keep the app open and on the start screen to get an idea. But it can take a minute before starting. If I’m starting, I’m ready to leave soon and getting things together. So keeping the app open in front of me is abnormally possible. I’m still glad to have it but just feels a little insecure. As for the other status updates on the car, mine is under two years old. So it’s not quite to the point that issues are likely. The app will become more and more important to pay for the subscription once the car gets for years old or older. Still glad for what it has!Show lessDaxwards
Flaw In latest update
We live in a very cold climate and we use the remote start on a daily basis. Since the update of a week ago, we have not been able to start our car remotely. It tells us that our pin token has expired. I went in and change the pin number, and we did get it to work. Later, when we were out, we decided to remote start the car and it’s telling us again that the pin is expired. There is no way we can we will change our pin every day. We are hoping this will be fixed soon.Show lessMrscole94
Update Broke The App
The January 20th update like many others have reported broke the app. I get a pin error token every time I try to do anything within the app. The only way to resolve the pin error is to delete and reinstall the app and it will work for one action within the app before you have to again delete, and reinstall the app, when you pay monthly for the service it is rather disappointing. Prior to the January 20th update the app was phenomenal!Show lessASUdevil05
Pin expires after I close the app
I think there is a bug with the new update to the app. When I am trying to remote start my car I am getting an error that says “Pin token has expired[C401_11]”.
This is happening every time I am trying to remote start my car.
A workaround is to delete and reinstall the app, which is very annoying specially when you are in a hurry in Minnesota winters :).
Hoping for a fix soon.
Otherwise, the app is great!Show lessKshirodS
Buggiest app on my phone
If you paid for the Genesis vehicle this app is offensively poor quality. It works less that it doesn’t, I have to reinstall it on my phone often, and the servers they use are down to a degree I cannot imagine is acceptable under any circumstances… especially when this is tied to a “luxury” vehicle. You’re going to use the app because the vehicle’s features cannot be fully exploited without it. You’re going to be mad, a lot.
If you’re like me, you’ll also be plotting the path towards getting away from the Genesis brand all together.Show lessFlugrey
App is mediocre at best and very inconsistent
Please Genesis invest way more time in making this app consistent and reliable! You are doing a disservice to the great tech you have in your car with this borderline terrible app experience. It might be more tolerable if you were starting from an amazing app in the first place but this is a pretty basic & mediocre app that crashes and fails to update close to 1/3 of the time. This app needs a major overhaul to actually make it a modern app that enables you to control most of the car settings (silly I can’t set the climate temp from the app) and needs to update the status of my car 100 percent of the time, the number of times I get a message my request couldn’t be completed is insane!Show lessJRMJ007
With some vehicles, you just know.
Purchasing a new vehicle can be a bit of a chore. I was looking for utility combined with performance and luxury. I first read about the GV70 before its release, the article was dead on. I won’t go over the list of vehicles I looked at and test drove, let’s just say I didn’t look at anything else after I drove the GV70. I will gladly buy the electric version after I enjoy my current GV70. I just knew.Show lessSteve’s Mac book Pro
Genesis you have some explaining to do
How is it after 5 years this app is now useless. 2018 genesis g80 with 3g network with no fix? Really you put 3g in a car that should have had 4g that was available at the time. Instead of being proactive and designing a fix or at least have a solution you have nothing. One of the main reasons I bought the car is to have the app features. This is complete nonsense. CEO of Hyundai/genesis should be fired for allowing this to happen. Car is only 5 years old. This is very pathetic.Show lessG G80 3.3T
Luxury car/trash app
This app is SLOW, and I mean painfully slow, when it does work. Nothing like standing beside your car, trying to remote start for the action to say “pending” for 3 minutes just to fail over and over again! My favorite is that it ALWAYS tells me my car doors are unlocked, when I know they are not. This glitch also causes actions to be unsuccessful. I’ve also had my trunk on my G70 refuse to open because the app thinks it’s already open! I had to crawl in through back seat and pull the inside manual lever! This app should at least be on par with other brands that are way cheaper…Show lessDerlyn
