Terrible app and service
The idea behind this is great but unfortunately the execution is terrible. When it works, it works slow. It takes several minutes from the time you issue a command through the app before it registers to the vehicle. Even then it seems to fail 15-20% of the time. What’s more frustrating is that is costs $300 a year for all of the services. For that price I would expect them to work reliably and quickly. After several failed unlocks today I tried to call support and the hold time was over 35 minutes.
I keep hoping they will improve things but after years they have barely updated the app. It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board.
I keep hoping they will improve things but after years they have barely updated the app. It still doesn’t even have support for the iPhone X display well over a year after it was released. Note that the screen shots show it on an X but they don’t show that there’s huge bars on the top and bottom. Genesis needs to take this one back to the drawing board.
Show less
Genesis 80 remote start disappointing
First I understand that Genesis is trying to attach the luxury vehicle moniker to this vehicle. However to accomplish this, one of the things that needs a lot of work , is this app. I am very tech savvy so this review is not user error.
The app is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. This app needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.
The app is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. This app needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.
Show less
Handy App
It’s a handy app and sometimes it’s very helpful warming up the car during winter months. I had an issue with the lights blinking in startup mode, but realized that if you turn the lights completely off instead of having them on automatic, the lights won’t blink. There’s two things I’ll like to see this app adds to or assists with and that’s the ability to preset the audio modes and volume and at least roll down the front windows halfway in the summer months. Overall still a useful app.
Show less
$60,000 car and this is your best effort....?
This app is terrible. Commands take forever to fire, formatting is stuck in the mid 2000’s, absolutely minimal control over the vehicle, and what’s the deal with the lights flashing during auto start? Not to mention that you have to enter in a 4-digit pin for every command.
Look, I get it. The are all 1st world problems. But I just bought an incredible $60,000 car and expected the app to at least come close to these high standards.
One of the lamest things is you have to wait 50 seconds between sending commands. And it takes at least a minute from the time you’ve sent the command for it to register.
“Lock”.............waiting..............maybe it locked, maybe not.
“Autostart”.............waiting........”we’re sorry. Your request cannot be submitted, as you must wait 50 seconds between commands”......waiting.........
My 2006 Toyota Tacoma (hunting truck) has a $100 aftermarket key fob that does exactly what I ask it to, exactly when I ask it.
Genesis dropped the ball big time on this app.
Look, I get it. The are all 1st world problems. But I just bought an incredible $60,000 car and expected the app to at least come close to these high standards.
One of the lamest things is you have to wait 50 seconds between sending commands. And it takes at least a minute from the time you’ve sent the command for it to register.
“Lock”.............waiting..............maybe it locked, maybe not.
“Autostart”.............waiting........”we’re sorry. Your request cannot be submitted, as you must wait 50 seconds between commands”......waiting.........
My 2006 Toyota Tacoma (hunting truck) has a $100 aftermarket key fob that does exactly what I ask it to, exactly when I ask it.
Genesis dropped the ball big time on this app.
Show less
Good, needs improvement
I love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t.
My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option.
As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.
My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option.
As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.
Show less
