Leave a Review TUI Travel Money
Just don’t use it
Made the mistake of thinking this would be best option to do rather then carrying loads of cash. Just don’t bother as now we still have 3 days left on our holiday and can’t top it up. App was useless and kept saying to check card details so eventually managed to get through on the website. Problem now is that they have taken the money from my bank account but haven’t topped the travel card up. We our now down money but are going to have to use our normal cards which charge us every time its used because this so called “easy” to use card has failed us.
Thanks TUI for ruining a holiday after we haven’t been on one in 6 years because I’m now unable to sleep due to worry.Show lessSquidgyNinja
Avoid this travel card
I am currently in Orlando and at the half way point in my holiday.
This card has been working fine until yesterday when it was declined at the hotel 3 times, it was saying incorrect credentials plus insufficient balance, for reference the balance is $709 dollars, after being in the embarrassing situation of asking them to try again and again I luckily had taken a credit card and paid with that.
I have emailed customer services and have received a generic response of someone will be in touch soon, nearly 24 hours later they haven’t.
For reference on our last trip to the states we used a Hayes travel card and it was seamless throughout. I should have used again on this trip but was offered a better rate by TUI lesson learnt I won’t be using again.
I’ll also follow up if and when someone from TUI gets in touchShow lessMichaelaldo1
Wouldn’t recommend
This app works fine in regards to transferring money through the app, the card works fine in foreign ATMs etc. The issue I have with this app is how outdated and frustrating it is. If you forget your password good luck cuz there’s absolutely no help or support to get you back in. Not even a “forgotten password?” option available? It’s a huge hassle to set up, logging in is the worst. If you want to be constantly stressed and anxious then use tui travel cardShow lessSophiesquid