Questionable
I never had a problem with the Diamond app. But once I upgraded my phone to the 13pro, I haven’t been able to use the Face ID for my debit card or my credit card. Called a representative and their only answer was, “we’ll start to remember you password then.” I’ve unregistered my device, deleted and reinstalled the app, and still nada. So good luck my friend.
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Bill pay
Not thrilled with the update of last year. The bill pay function specifically, is a pain in my you know what
App Not Working
The Diamond Credit Union APP is not working on my phone. It freezes when I access your app. How do I fix?
No DCU Card control option
There is no option to select DCU Card Control in the menu but they keep telling me to select said option to use the card control aspect of the app.
Recently Buggy
Hi Diamond, up until recently the app has been working alright. But every time I log in now, it’s asking me to re-register my device. I have like 10 phones saved now. It’s not saving my device and the faceID no longer works. This app is in desperate need of quality of life improvements. Please work on getting these kinks out. Other than that I love my Diamond Credit Union!!
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App is Unusable
Was having issues with having to register my device every single time I opened the app and it forgetting Face ID. Now when I open the app it just shows the logo at the top and that’s it. The mobile site doesn’t move forward past the login screen when trying to access my account.
App Keeps Forgetting my Device
Four times in the past two months that I have had my new phone, the app keeps making register my device. The Facial Recognition feature is buggy and was way better with Touch ID. Now I am locked out and it is really annoying. Please fix this so I don’t have to register the same device every few weeks.
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Can’t do anything
Session expires in 30 seconds so I can’t transfer any money. Fix it. Not a one star because I can at least use it to see my balance
white screen of death with logo on top
App is non functional for my iPhone 12
Very limited bank
You can’t do anything on the app. It won’t let you transfer money over a certain amount from another bank which is a PITA. I tried paying off my loan and because it was over 1500 $ it wouldn’t let me pay it off. They said I have to go in person to pay it off with a check from my other bank and I live 45 minutes away. They really limit you if you don’t use them as your primary bank. There is no mobile deposit where you take a picture of a check to deposit. This is why I’m leaving diamond credit union.
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