After years of reliable service, Im experiencing very poor service.
I’ve been using ADT for about 4 years now to get to my Sunday morning shift. Was extremely reliable always on time often early, but as of late, I’ve been very disappointed. I’ve been let down a lot in the past few weeks, thought I’d let it slide the first few times, but today was unacceptable. I prebook my taxis way in advance to avoid them being late or no shows, I had a taxi booked for 5:40 AM to give a little leeway if they were a little late. It got to 5:40 and I had no update on my driver. I called up the operator and they said the driver will be 15-20 mins late, which is fair, understandable, we’re all late sometimes. 25 mins passed and I hadn’t received an update nor had my driver turned up. I phone again and was told it would now be a 7-10 minute wait. It got to 6:20 (40 mins late at this point) and I phoned again and I was told they would have to cancel my trip. So they left me waiting for 40 mins just to cancel my trip. I said if I cancelled would I receive my refund instantly as I wanted to book an Uber, the man said yes instant refund definitely. I cancelled and now 4 hours have passed and still no refund. So because of this, I lost £16 off my days pay. Not happy at all, A few times is acceptable in my eyes, but this is a regular occurrence now. After using ADT for about 4 years and spending well over £3000 over the years for their service, I won’t be using ADT again.
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Good New App
I’ve used the new taxi app and it really works well. I could track my driver and see the fare costs . And paid via the app as well. Works well
useless app
opened the app for the first time. Entered my number and waited for otp. After trying three times I didn’t get otp within 3 minutes each time I tried. Then after exiting app 3 otps arrive together at the same time after 5 minutes. Tgen again I opened the app and tried to enter my number n get otp but it was saying the number is blocked. you attempted the maximum times. haha very funny. Arseholes
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App not finding drivers
Never had a problem with the app before, so not sure if it’s the app, or problems with drivers, but I’ve not been able to successfully get a taxi all week - despite trying every day! Going on to the app, there ‘appears’ to be Taxi’s nearby, however after confirming my booking, it just says ‘assigning driver’ for an infinite time! Probably have to stick with Uber.
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You’re losing business
The app has chucked me out…. There appears to be an issue? Wanted to verify my phone number but didn’t accept the pin that was sent…. Deleted and restarted the app but still failed…. I know someone else who had the same issue…. You’re losing bus bikes as I had to use Uber…. I can’t even countact your app support as that is broken too…. Used to use you all the time
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Need update
Our card is being authorised twice every ride and they refund the amount which is deducted at the time of booking after ages which is a bit annoying. If this is fixed, rest of the things are good.
Excellent service
Excellent service as always from ADT. Loving this food home delivery service. Very innovative use of drivers and taxis whilst people are going out less. And delivered with a smile. Thanks so much.
Ok if you are paying cash
I have used this app quite a lot in the past but recently my card has been declined twice even though I have money in my account. So I couldn’t use my discount codes. So I have tried deleting the app and restarting from scratch. If my card gets declined again I will be getting in touch with ADT as this bug needs fixing!
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Disorganized dispatching
The app itself does not have big issues, however the taxis follow a very lax schedule to say the least... when preordering even multiple days in advance, most companies create a schedule, sadly ADT simply issues an automatic order at the time specified in the preorder. This sometimes leads to taxis arriving 20-30 minutes after the predetermined time. If punctuality is not of importance however, the app is good enough.
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Ridiculous
App doesn’t even let me on. Even off peak hours 🤷🏾♀️ it’s sad. And the few times I actually got a taxi the drivers would tell me that they’re not happy with the way these guys conduct business. Definitely not worth it. Deleted the app. Useless
