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Good so far, but some channels freeze
I’m at the end of the 7-day free trial and the channel selection is good. Streaming is good overall, but I have had issues with two local channels (abc and fox). ABC freezes within seconds, but audio continues normally. Thought it was because I was first watching a live event, but then realized that the issue continued. Also, FOX skips ahead trying to catch up to live signal I guess, but then goes back like 10 seconds and does it over and over again making it impossible to watch. Are you aware of this issue? If so, are there other channels with the same problem? I’m watching through the app on Samsung smart TVs. I rebooted TV, changed channel multiple times, got out of app, etc, but nothing seems to work. I’m experiencing the same issue on two TVs. Thanks for your time.Show lessrtunjar23
Almost Perfect
Love this app. I canceled my cable. There are two things that neeeeeeeeed to be changed. 1) When fast forwarding, it needs to show where you are in the program so you know when to stop. 2). When I’m finished watching a recording, in order to select another recording, I have to use the up arrow to get to the top of the screen again to select recordings, then I have to arrow down to the series I am watching, then I have to arrow down to the episode I was just watching, then hit enter to open it, then select delete, then enter again to confirm delete - then I can hit enter on the new episode and then hit play. Really? Not every TV is the same and not every remote is the same - build in functionality that works with ALL “back” buttons. When I hit my back button, it asks if I want to exit Fubo. Do SOMETHING, please. :)Show lessJeckah
Practically perfect!
I recently decided to give a few non traditional cable companies a try using their free trials (Sling, Philo, & Fubo). Fubo was the first one I tried (even though I had never heard of it) & I immediately loved everything about it. The layout of the app, the channels offered, the price... everything has been great! I have not experienced a single issue. I have loved it so much that I canceled my other free trials midway through just so I could pay for Fubo & have everything I needed again. My ONLY gripe is that TruTV & TNT aren’t supported on here. But I get so many other channels that I love & can’t get anywhere else that it’s still worth for me! One of my favorite things is you can favorite your favorite channels so that they appear at the top of the app & then you can easily go through them & see what’s playing on your favorite channels. Kinda like a customized TV guide. It truly is amazing & worth every cent!Show lessmalayaMcLovin
Doesn’t work—> FIXED WITH QUICKNESS
It doesn’t let me log in or go to home page or link it with safari when I log in through that. Just says that it’s expired and to go onto their site which doesn’t help.
Had trouble wrote bad review (1 ⭐️) yesterday evening because I ended up missing the Real Madrid game and Sergio Ramos’s B E A U tiful free kick goal. They replied and had an update for me the next morning not even a full 24 hours later. Fully fixed my issue. Kudos to their team for taking care of my issue with the quickness. Only reason for not giving 5⭐️ is cause I had an issue to begin with. Would give 4.5 ⭐️s if I could since they handled it on the fly. Gave the next best thing, 4⭐️. Would totes recommend to an Fút, soccer, footy fans for sure. They offer that and them some. I know my opinion isn’t much but thanks to the fuboTV app team for taking care of my issues and getting back to me in record speed. Enjoyed the Chelsea v man city game just now thanks to you guysShow lessf fubo until further notice
Developer Response
Hi there, we're very sorry to hear that you are having issues to log in! Feel free to follow the steps listed in this article: https://support.fubo.tv/hc/en-us/articles/115000326412-I-m-having-trouble-logging-into-my-account-I-forgot-my-password- and reach out to us if the trouble persists, we'd be happy to help: https://support.fubo.tv/hc/en-us/requests/new - Best Regards, LP.Good App Not a Great Company
On around February 27th 2020 I decided to switch from SlingTV to FuboTV. I went with the Latino package so I could watch La Liga and EUFA Champions League for which I had to pay 3 months in advance ( 60$ ). Around 2 weeks into my membership coronavirus started spreading fast and matches were postponed with no further notice, I only got to watch 2 games. Now Obviously this is not FuboTV’s fault and I wouldn’t expect or ask for a refund. I called Customer service and all I asked was for my prepaid time to be put on hold until matches started again but they said they couldn’t do that, they told me that there was other stuff I could watch after I had already said that I only got my membership to watch soccer games. I asked if I could at least get an extra month for free, they said no. I told them I didn’t want to cancel and that I understood that I was going to have a loss because we we all impacted by the virus in some way or another, all I wanted was for them to take some of the loss not just me the customer. After talking on the phone with a representative for maybe 10min ( he was a very nice guy ) i knew that we weren’t going anywhere so I emailed corporate. They responded saying the same thing, that there was nothing they could do, I replied and they never replied again.
I think I was being pretty reasonable, I wasn’t asking for much just a portion of what I paid for. Those 2 games cost me 60$. I cancelled my account.Show lesspablosantoss
Developer Response
Hi Pablo, We are sad to see you go! Please reach out to us via our help center https://support.fubo.tv/hc/en-us with your account information so we can review this for you. Best regards, -GSEnjoying my FuboTV
I’ve enjoyed my time with FuboTV. My main purpose was to watch the EPL but with it having movies you can watch I have been using when I get free time to watch television. I appreciate the 500 hours increased of capture hours. Setting up to record a series makes it awesome since you just select record series from a tv show and it captures all upcoming episodes and does not recapture the same episode. I mainly got FuboTV because of soccer or Foot ball as Europeans call it. I really enjoy in the movies you can stream when I’m not watching soccer. All in all I’ve been with FuboTV close to two years and they’ve done updates that it’s not the same from 2018. These improvements are the best and as a satisfied customer I am please to leave my review hereShow lessMobius20X5
Great! Few Tech Issues & Low RECORDING SPACE
It has gotten better since I started with FUBO this past summer. For several months it was 1 issue after another - the frustrating kind. Most of the time the screen would Freeze & then I’d lose content. The other main problem was the voice wasn’t in sync with screen, video freezes. The later still continues but much less than before. One problem I don’t like that I really enjoyed with Spectrum was the amount of video recording allotted space. AND I DIDN’T PAY AN EXCESS AMOUNT TO DO RECORDiNG’s. There was plenty of storage by Spectrum BUT, WITH FUBO YOU ONLY GET 30 HOURS. WITH THAT LOW NUMBER YOU CAN ONKT STORE A FEW MOVIES, ESPECIALLY DURING HOLIDAYS. I’M RETIRED & CANT AFFORD EXCESSIVE MONTHLY FEES. PLEASE INCREASE THE AMOUNT, AT LEAST TO SENIORS. If I was working I’d have no problem with the cost. I’m in my late 70’s & TV MOVIES & SPECIAL WERKLY SERIES are my favorite shows to watch, but with Dr Appts, Physical Therapy & Choir Practice I miss many of my special shows & then recording space becomes limited. Love FUBO but would enjoy it more if I had more recording space. Thanks for listening!!Show lessKEMBF
Get rid of the ads
At first when my parents told me we were getting rid of the cable and getting smart tvs I was upset. One reason is because I couldn't watch any SpongeBob. Yea I'm kind of childish. But then I realized they had SpongeBob on Fubo then I got excited because all the episodes I wasn't able to watch were there. So I pressed a episode and it said I had to watch 3 ads first so I was like "ok I can wait". Then after those 3, it said 4 more ads were gonna come on then I was like "ok I'll wait again". AFTER THOSE 4 it said 6 more ads were gonna come on. So I started to get frustrated and said "if another ad comes on, I gonna get off fubo" because the show didn't even come on yet! Those 6 ads played, then like two seconds later more ads came on. I watched 16 ads in total before I turned it off, and the show didn't even start yet. I would've gave fubo five stars if it didn't ruin my day like that. Now I don't use it. So please do us a favor and get rid of all those ads.Show lessNikkithegamer123
Customer service issue
I signed up for the week long free trial so I could use red zone while I was out of town. I attempted to cancel my service the day before I was charged over the phone but there is an issue where the the automated service will list you off numbered options but no matter what number you press the automated service just repeats itself. After about 7 or so attempts I figured I would try again in the morning. I call back (now with my bank account charged) and after a few more attempts out of aggravation I press the number repeatedly and to my surprise I’m finally put through to an actual person. Upon explaining my issue I had with their phone service and the rest of the details I am informed that I can cancel but cannot receive a refund because there was no attempt online to cancel. After explaining that even Apple was unable to help me via customer service I was issued the same response. These penny pinching practices and inability to own up to a flaw in their customer service system that cost me money shows me this service although useful as a whole does not care about their customers but more so about money.Show lessRandall37
Developer Response
Hi there, Thanks for checking us out and we're so sorry to hear that you decided to cancel your subscription. We would certainly love the opportunity to hear how we can improve for you and additionally to take a look at any billing discrepancy you may have come across. Feel free to reach out to us again, we're available 7 days a week! BestSCAM ALERT!! Dead lifeless robot for customer dis-service
I've had the Fubo app for YEARS, given them HUNDREDS of dollars, had maybe 18 months of a good working app- now suddenly... dead. Nothing. I had been getting an automaton robot sending the same doomsday 'problem with your card...' and says to 'log in to update' and that's it. No response to emails. See, the card problem is a card REPLACEMENT from the bank- it has a new expiration date. I've had this app for so long that it was linked to an OLD work email and so the robot email (which sends to a GOOD CURRENT EMAIL ADDRESS) has ZERO ability to work to resolve the problem.
Too bad. If they can't be bothered to answer customers issues with simply TRYING TO HAND THEM MONEY... there's always competition that will try to.
I'm currently on hold with customer service and my 'channel package' price has 'disappeared' somehow! They offered me a package price with a jump from $120/ year to $660/ year!!! All because they managed to dodge the request for customer service for a few weeks! ...45 min of arguing with customer service managed to get it to $240/ year! Because THEY managed to avoid helping customers- SCAM ALERTShow lessItsReallyRaining
Developer Response
Hi there, We are so sorry to hear that you experienced issues with our DVR feature. We know this must have been frustrating. Please kindly note that we recommend having at least 15-20Mbps of internet connection speed in order to guarantee a clear and consistent stream with our live and recorded content. If you could please reach out to us at support@fubo.tv, we would be more than happy to make fuboTV right for you! We look forward to hearing from you soon! Kindest regards
